Derek Simpson

The service department at this dealership always goes above and beyond to please. The thing I like most is that my service advisor is quickly accessible by text. above and beyond to please. The thing I like most is that my service advisor is quickly accessible by text. More

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Great experience and very easy to work with. Communicated well and resolved my issue quickly Communicated well and resolved my issue quickly More

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Derek is awesome and took care of me in a quick fashion I will always recommend him as he is pleasant to work with and understand the customers needs. will always recommend him as he is pleasant to work with and understand the customers needs. More

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Great service and service advisor. The accurate estimate on cost and time was most appreciated. Thank you, Derek. The accurate estimate on cost and time was most appreciated. Thank you, Derek. More

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Professional staff is efficient and accommodating. Facility is clean and comfortable. And I appreciated the car wash Facility is clean and comfortable. And I appreciated the car wash More

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I had to take my first review down because Google won’t allow me to write my second review so here it’s. Last week, I received their RSVP Private Range Rover Event Invitation in the mail, inviting me to c allow me to write my second review so here it’s. Last week, I received their RSVP Private Range Rover Event Invitation in the mail, inviting me to come for free multi inspections, a presentation gift and a chance to win a prize. I was interested so I booked my appointment and came here today. Honestly, I was a bit nervous to meet Derek because I was told Eduardo wasn’t working there anymore since I met her last fall for my oil change, coolant flush and refill with new coolant plus all the multi inspections which passed. She was courteous and had a great interaction with me regarding my questions about my Range Rover features which overwhelmed me after purchasing my Range Rover at the Land Rover Dealership in Rockland. However I saw Derek across from her desk. This morning, I met Derek at his desk and instantly, he greeted me with courteous interaction. Later, Derek presented me with cute gifts along with a guy (I completely forgot his name, Sorry) who works in the mechanic shop and brought me to the shop to show me underneath my Range Rover which was lifted up (I was thrilled to check underneath!) and checked my Pirelli tires which looked superb! Very impressive! He explained that the air filters needed to be replaced (I knew they reminded me of that last fall) and vacuumed the dust out of the inside of the cartridges to be cleaned. I was pleased to tell him to go ahead and do it. After completion, I was told to go back to Derek’s desk to pay the final costs and leave. At the end, I was pleased to have had as great interaction with him. I will definitely come back to Derek for my next appointment in the future! Derek, Thank you! More

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Very organized, cooperative and caring. Our service manager explained all of our alternatives to us. Our service manager explained all of our alternatives to us. More

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Received good service, Customer service was very good as well, will be looking forward to go back if needed for service. well, will be looking forward to go back if needed for service. More

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People were very courteous and informed me what they would do. Waiting area was very comfortable. would do. Waiting area was very comfortable. More

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Great experience but only gave 4 stars because I didn’t get a call when my car was ready, only an email. get a call when my car was ready, only an email. More

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