Derek Thomas | Page 11

Pleasant, Expeditious, and friendly! My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the repair parts and advised he'd call to set up an appointment to do the work. I received the call later that week, set the appointment and was told at that time a Rental Car would be provided at no charge since the repairs would take a day to complete. When I arrived for the appointment I was greeted by Adam who processed the paperwork, arranged for the loaner, explained it's operation and told me he'd call when my car was ready. I received the call the next day and went in to retrieve the vehicle. I don't know the mechanics name who did the work, but he should be commended as well, the automobile runs and performs like new. I do appreciate the staff at Brillance in Elgin. They made this transaction flow, and got the work done in very good time! More

Print

Warranty Issues Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in the car. Both are patient and well informed. More

Print

Timely, friendly, efficient. You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me by Jason. More

Print