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Brilliance Subaru

4.9

84 Lifetime Reviews

1500 N. Randall Rd, Elgin, Illinois 60123
Call (224) 281-4300

Latest Reviews

May 05, 2017

"Outback service"

- Mema

Great customer service. Great communication and follow through. Parts were ordered and appointment made work completed in one day. All associates are friendly and courteous

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Employees Worked With

Adam and the service manager were great. Great communication and follow up

April 23, 2017

"Excellent Buying Experience"

- Nate

No hassle buying experience. The salesman and sales manager were very helpful and never pressured me from buying a car from them. This is the 8th car I've bought (all from different dealership and brand) and this is the best dealer that I've dealt with so far. If you are shopping for a car and is considering a Subaru, I recommend you visit them and see the great experience I'm talking about.

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Employees Worked With

Phil Liang

April 17, 2017

"Sold us a car they didn't have."

- Thomas M.

These guys were so consumed with closing the sale at sticker price they sold us a car they didn't have without ever mentioning that fact. When asked what we were supposed to drive for the estimated 2 weeks we would be without a car? It was suggested to us that we should go rent a car. Mind you they acted like the car was there. Then they told us it would be a day or two. Then it was a week to ten days. Then a couple weeks or so. We asked for our deposit back and bought the car we wanted at another Subaru dealer the same day. Brilliance said the car my wife wanted to buy was not available locally to trade for. We went and bought it 16 miles away and WAY cheaper. Brilliance wouldn't budge from sticker price!

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Employees Worked With

Sales

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines
Brilliance Subaru, Elgin, IL, 60123