Detra Hayes | Page 2

Went for an oil change with appointment and was told guy left early sorry. Came back another day and was told it would be 2 and a half hours they have no one doing oil changes. I walked out horrible custom left early sorry. Came back another day and was told it would be 2 and a half hours they have no one doing oil changes. I walked out horrible customer service no empathy from lady at service desk. Will never be going back. More

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If I could give a no star rating, I would. This place sold me a car with a platinum warranty that was explained to me as the “budget warranty.” While the most expensive, I was told that I woul This place sold me a car with a platinum warranty that was explained to me as the “budget warranty.” While the most expensive, I was told that I would not have any out-of-pocket expenses besides my payment until my payments were done. I took the car in for work on key fob that did not work for me or my salesman. I was not asked to bring both fobs until I got there for my appointment. They had the car for a full day and did no work on it. They put me in a rental for a second appointment for the fob. Again, no work done so I stayed in the rental. The second day, I called them at 3:30p. They seemed unaware of it. I got there an hour later and the general manager and service advisors swore the mechanic had tested them and they were fine. I was told they replaced one. The fobs still only worked occasionally and forget using a panic button to find your car. I waited two or three times for an hour or more in the waiting room for appointments. Service said they didn’t know I was coming and didn’t know what I wanted done. A simple oil change takes 2 hours of my time. When I took it in for the 15K maintenance, I was charged $191 for a fuel injection clean. It should not have needed that. No one would listen to me about my warranties. I was not called nor informed about the expense. Remember that super duper platinum warranty? It didn’t apply to this. I spoke with several people who claimed to be managers. Two promised a refund. The fourth said no refund. One said I should not have paid it. They were holding my car for ransom. I asked to cancel the warranties. I was offered 70% of what I paid plus a $50 cancellation fee for each part of the warranty. I never even used the extended warranty as everything was covered under the factory warranty. I was offered repayment for an $80 oil change but gave up after 3 weeks of waiting. I ended up trading in my fully warrantied car for a different make at a dealer a half hour from my house. Talking to others, this is not an anomaly but a standard of practice for them. They are named Dick Smith Ford for a reason. More

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Today I met Lainey Brown at the service center. She came to my rescue after I spoke to 3 other Ford dealership Male sales and service workers. One was at Dick Smith. The other two were at a differe She came to my rescue after I spoke to 3 other Ford dealership Male sales and service workers. One was at Dick Smith. The other two were at a different nearby Ford dealership. No one could help me get my iphone to reconnect to maps on my screen. I knew it shouldn't be hard. I heard one service man say he doesn't know how to do it (I'm not kidding), one salesperson said I needed a new plug and finally admitted he didn't know how to do it. The last person said I needed to make an appointment for a diagnostics to solve the problem. Lainey overheard and offered to help. She happily plopped down in the passenger seat and fixed whatever the issue was in less than 60 seconds. I give Dick Smith Ford 5 Stars for hiring and employing a helpful and knowledgeable Lainey Brown. She fixed everything and did what three men couldn't. Thank you for not kicking my problem down the road. You made my day! More

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They where very knowledgeable about my vehicle and very courteous and professional staff and crew. I would recommend any one who has a vehicle or especially a Ford vehicle to go into a Dock Smith or Ford l courteous and professional staff and crew. I would recommend any one who has a vehicle or especially a Ford vehicle to go into a Dock Smith or Ford location to properly service and professionally maintain there vehicle. Thank You to every crew and staff member at Dick Smith Ford.We Ride On!!! More

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My experience today was good service was good as well..my brakes are working very good brakes are working very good More

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Does really good work in an exceptional amount of time. Worth the money spent. Thanks. Worth the money spent. Thanks. More

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Good service and good service reps thanks john and dee More

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