Very nice people that were very helpful throughout the
whole car buying process. My family and I will definitely be coming back to Devon and John David when we need a car in the future! Many thanks!
whole car buying process. My family and I will definitely be coming back to Devon and John David when we need a car in the future! Many thanks!
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by TUTCO2015
Verified Customer
Verified Customer
Other Employees Tagged:
John David Hebert
Good Dealer with friendly employees.
It was a very easy experience buying my 4Runner with them. Devin(salesperson) was the best.
It was a very easy experience buying my 4Runner with them. Devin(salesperson) was the best.
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by BANESH
Verified Customer
Verified Customer
I purchased a used 2021 Toyota Highlander Limited from
Corwin Toyota - Boulder on 10/31/23. Zachary Chambers and his team were extremely helpful, efficient and had everything "ready to go" when I arrived
Corwin Toyota - Boulder on 10/31/23. Zachary Chambers and his team were extremely helpful, efficient and had everything "ready to go" when I arrived to pick up the vehicle. The entire purchasing process, from initial contact to "driving the car off the lot" was an extremely stress-free and positive experience. I highly recommend Zach and his Team at Corwin Toyota - Boulder. Thanks!
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by Nate D.
Other Employees Tagged:
Zachary Chambers
, Sabrina Charlesworth, John David Herbert
I can't wait until dealers like this (or at least the
salespeople if it's not a systemic problem) are GONE. It's extremely rare for me to send an email with expletives to a salesperson (and their boss)
salespeople if it's not a systemic problem) are GONE. It's extremely rare for me to send an email with expletives to a salesperson (and their boss) but Devin told me nothing but lies and wasted my daughter's time and mileage (45 mile round to collect nothing but blatant lies).
He lied about their willingness to go below MSRP. HE INITIALLY CONTACTED ME saying they were now ready to do just that.
He lied about there being no add-ons or accessories.
I gave him the vin and a very accurate description of the trade and he came in many thousands below that and didn't even add in the so called $1000 trade assistance.
We pretty much had a deal worked out and he got us to come in before the end of the month even though the car she wanted is still a week out. After lying to us and wasting my daughter's time, we ended up nearly EIGHT THOUSAND DOLLARS APART. That is not possible with ANY level of honest and good faith.
It doesn't get worse than this, folks. If his boss fixes this I'll revise or remove this review so if you're reading it, the problem still exists.
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by Carefulshopper
Sep 30, 2023 -
Corwin Toyota Boulder responded
Hello,
We have reviewed your recent contact. Unfortunately, you aren't stating the facts. We never had a deal in place on any vehicle. Devin mentioned a number of times in your communication that in order to give you what you were hoping for your trade we would need to see that. In addition, he never mentioned he could sell a vehicle under MSRP. He stated the pricing was MSRP plus $599 Dealer Handling.
Also, the vehicle your daughter came to look at was not the same one you had inquired about, that one has not arrived at the dealership. We did however show your daughter a vehicle on dealership grounds. This vehicle had two installed aftermarket products in which by law we are required to go over.
After your explicit emails to multiple salespeople will not be communicating with you any further!
Sep 30, 2023 -
Corwin Toyota Boulder responded
Please do post the entire email exchange. We will gladly let others see that we never promised any pricing or provided any numbers as you suggest!
Sep 30, 2023 -
Carefulshopper responded
These are just more lies. If anyone wants to see the email exchange, I'll be happy to forward it.
Sep 30, 2023 -
Carefulshopper responded
I will not post the email if but if someone reading the reviews wants it, I will forward it privately if they provide me a means to do so. I will say one thing, I am impressed by your quick responses to this negative review, however, you're just digging a deeper hole for yourself.
Sep 30, 2023 -
Corwin Toyota Boulder responded
Glen,
We do ask that you provided the whole email chain. We are completely fine with you posting everything. There is nothing for us to hide, and we would love for your to be fully transparent.
Sep 30, 2023 -
Corwin Toyota Boulder responded
Glenn,
You forgot to mention that by Colorado law we have to explain and quote all accessories on the vehicle, and we told your daughter that that cost will be removed. However, your daughter chooses to leave. Telling the whole story is extremely important.
However, in your example it does show that Devin stated it was hard to say about your trade and we need to see it. You stated he lied about your trade value. Once again please post the entire email chain!
Sep 30, 2023 -
Carefulshopper responded
Here is a sample of one of his lies but I'm sure the head liar will find a way to challenge it which would then force me to put up their worksheet filled with personal info which I won't do. For the person who might still be left reading this silly exchange at this point, again, I will gladly forward you the whole string.
BEGIN QUOTE:
We do have a $599 dealer and handling fee that's the only thing besides taxes that will be applied. Would love to help anyway we can. Just hard to say with out seeing or driving the trade in.
Devin Orozco
Product Specialist
Corwin Toyota Boulder
END QUOTE.
The worksheet they present my daughter had "accessories" on a separate line for just under $900. This is ONE example of MANY lies and inconsistencies they're guilt of. I'm done and will no longer reply.
Sep 30, 2023 -
Carefulshopper responded
LOL! Bye!
Luis was knowledgeable and made the sales process easy.
He even found a tape measure when asked. Thank you.
He even found a tape measure when asked. Thank you.
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by FEATHERWELLNESS
Verified Customer
Verified Customer
Other Employees Tagged:
Luis Martinez
Sep 05, 2023 -
Corwin Toyota Boulder responded
Welcome from the Corwin family! Thank you very much for reviewing your recent visit and purchase at Corwin Toyota of Boulder. We pride ourselves on providing excellent customer service and helping people find their next dream vehicle. Please let us know if you have any questions. If anyone is looking for a New or Pre-owned vehicle, please tell them to see Devin or Luis.
Devin was very helpful.
He is knowledgeable and is also very enthusiastic. Thank you Devin!
He is knowledgeable and is also very enthusiastic. Thank you Devin!
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by Deb
Verified Customer
Verified Customer
Other Employees Tagged:
Brent Rogers
I bought a Toyota yesterday and have been sobbing for
hours since. Why does car buying have to be like this? They do all the worst things you've ever heard about car salesman except since they do this ev
hours since. Why does car buying have to be like this? They do all the worst things you've ever heard about car salesman except since they do this every day, they have refined the art of screwing you over so well that, even if you are prepared, even if you KNOW the tricks, you will still end up falling for their bullsh*t.
Of course every salesman at Corwin was PERFECTLY polite and amiable. Friendly to the max. They all pretend like they are your best friend, out for YOUR interests (lol.) I mostly worked with Devin who was nice enough but didn't ever tell me any actual useful information and who mysteriously had other customers at our agreed-upon time. So I worked with Luis (nice bait and switch) who kindly stacked on random fees, treated his inflated offer like it was final and gave my request for some wiggle room the slightest nod. "We're charging you 7% above MSRP for no reason, but oh, since you asked, and we CARE about you as a customer, I guess I'll 'go check with my manager' and sorry, can only knock $250 off." If you want a popular car, there's nothing you can do (except not buy the car.) So you have to sit and take the financial beating.
And just when you think the humiliation is over, they put you in ANOTHER room with ANOTHER salesman (military dude Jason B) who is all like "I'm not going to sell you things you don't need, I'm just a regular guy." And I think I spent like 30 minutes saying "no", but he just kept at it (I was already SUPER late for a dinner date, so I recommend never having plans to do anything after but cry in your new car the day you decide to buy -- of course, was asked to come in same day, so not like I could plan for it. The process WILL take 4-6 hours for no good reason. I was waiting over an hour in between salesmen. Probably because everyone has to say "no" a hundred times so the line backs up.) But I was so exhausted and worn down and needed to get on with my night, that I let him talk me into something I could barely afford (and didn't notice until too late that there was something else on the list that I hadn't asked for-and definitely didn't want-that apparently Luis mentioned in passing) and now I'm just beating myself up over it. I will pay for those mistakes every month for the next several years.
I can curse Corwin all I want but they don't care. If you want a Toyota, you have no choice. They will take advantage of you because they can. Most companies have upped their decency game, but Corwin uses the same slimy tactics. Going in prepared will only help a little. I recommend giving yourself some time to heal from the emotional wounds and helplessness after dealing with them. Luis, you are a master salesman, congratulations on your fine skills at manipulating people. I love that you started the conversation by saying "I'm new at this."
I did leave with the car that I wanted, so there's that?
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by melissa f
Other Employees Tagged:
Luis Martinez
Jul 29, 2023 -
Corwin Toyota Boulder responded
We are sorry to hear about your recent experience. If you could please reach out to us at 303-415-3305 so we can discuss a way to make your experience better. Thank you.
Jul 31, 2023 -
melissa f responded
So, amazingly, someone reached out to me (I didn't even have to call) named Rafael. But, though he was polite enough, he didn't help at all.
I asked for the xx stuff (extended warranty I didn't want and the theft-deterrent I didn't want) to be removed since I was strong-armed, fast-talked, and worn-down after multiple times saying "no" into accepting them. First Rafael said I'd have to call the warranty company (HAHAHAHAHA, if there's anyone more corrupt than dealerships, it's insurance and warranty companies.) Then when I accepted that Corwin simply screwed me, he suddenly offered up a cancellation form. I'll believe it when I see it.
And he convinced me that I had no choice about the theft-deterrent. Which I discovered is not true. I was never shown the hard-copy of the document that said that (though I now have the soft copy. Wow, reading through the docs they give you - literally on a flash drive at the last second before you drive off - is FASCINATING.)
Looking at the paperwork, it's amazing how much I was misled.
Here's the breakdown of what I paid above MSRP ($39000):
- $5100 finance charge that was never, ever mentioned
- $2800 for no reason (they even admitted that, straight up)
- $2400 for a warranty I didn't want (oh, look, I'm on the "highest level of coverage" for something I didn't want LOL)
- $600 document/delivery fee
- $500 for the theft-deterrent that I did have a choice about, after all
Oh, but to be fair, I got a full tank of gas.
Just bought new Rav4 from Corwin Toyota and Devin is the
man who helped me through out the process. Had a great experience buying my first new car here.
man who helped me through out the process. Had a great experience buying my first new car here.
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by Narayandhojmagar
Jul 21, 2023 -
Corwin Toyota Boulder responded
Hello,
Welcome from the Corwin family! Thank you very much for you review on your recent visit and purchase at Corwin Toyota of Boulder. Devin is a prime example of a no pressure salesperson and is a key member to the growth of Corwin Toyota. When everyone asks about your beautiful New Toyota, please mention Devin! Please let us know if you have any other questions. Have a great year!
Devin spent the better part of a day answering my
questions and explaining things in detail, all with no pressure. Thanks, Devin. I love my car!
questions and explaining things in detail, all with no pressure. Thanks, Devin. I love my car!
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by fayenepon
Feb 01, 2023 -
Corwin Toyota Boulder responded
Welcome to the Corwin Toyota of Boulder family. We are excited to hear about your experience with Devin. He has been a great asset to the dealership and continues to provide a quick and easy buying experience. When showing off your vehicle, don't forget to mention Devin. He would be happy to help all your friends and family.
Happy 2023!
This guy got me into my dream truck.
He’s a straight shooter. Definitely the best car buying experience I have had. I loved working with Devin the guy made it a super easy and great expe
He’s a straight shooter. Definitely the best car buying experience I have had. I loved working with Devin the guy made it a super easy and great experience. Oh and he’s hilarious btw!
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by Jayden
Jan 31, 2023 -
Corwin Toyota Boulder responded
Jayden,
Welcome to the Corwin Toyota of Boulder family. We are excited to hear about your experience with Devin. He has been a great asset to the dealership and continues to provide a quick and easy buying experience. When showing off your truck, don't forget to mention Devin. He would be happy to help all your referrals.
Happy 2023!