Diamato James

Everyone was very professional and kind. Diamond kept me posted on how things were going. I really appreciated his attention to every detail. Diamond kept me posted on how things were going. I really appreciated his attention to every detail. More

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I am highly satisfied with the whole team at Coast Way BMW San Luis Obispo. Every time I am at their dealership I am greeted and asked what I may need. Everyone is very attentive and that makes the servic BMW San Luis Obispo. Every time I am at their dealership I am greeted and asked what I may need. Everyone is very attentive and that makes the service top quality. Especially the sales team and sales representative "JT" Jeffrey Thompson. A motivated and enthusiastic sales professional. More

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I have been going to Coast BMW for about 3 years and my best experiences have been because of their new service advisor, Karina Gonzales! Every time you enter the building she greets you with the biggest s best experiences have been because of their new service advisor, Karina Gonzales! Every time you enter the building she greets you with the biggest smile and makes you feel welcomed. She definitely brightens your day when you are there (whether it’s because you are getting something fixed or just some routine maintenance done). Her customer service is impeccable. She treats everyone so nice and as if they truly are family. And she truly is a BMW enthusiast so you know she cares about the brand she represents! Highly impressed! Will be recommending anyone I know with a BMW to head over to see Karina if they need to have service done with an stress-free experience. To have a service advisor like Karina to take care of you and your car is why BMW is such a respected brand. More

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Roger definitely goes above and beyond what one would expect in customer service. Thank you, Roger! expect in customer service. Thank you, Roger! More

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Pleasant people,very helpful and made the whole experience great.. Car is in perfect shape. experience great.. Car is in perfect shape. More

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Tony is the best, professional, friendly, always goes above and beyond, naturally. Super happy with his service. above and beyond, naturally. Super happy with his service. More

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Thank you for the quick fix on an odd issue with the key fobs! Good job solving the issue quickly! fobs! Good job solving the issue quickly! More

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They are not up front about their prices or payment Hidden fees. They did not complete services I asked about. Yet they were good about pointing out minor flaws in their attempt to generate a better p Hidden fees. They did not complete services I asked about. Yet they were good about pointing out minor flaws in their attempt to generate a better proof margin for the day More

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Diamato is professional, knowledgeable, and kind. His review of my vehicle was quick, direct, and thorough. He answered every question I asked and followed up with me after the service was complete. His review of my vehicle was quick, direct, and thorough. He answered every question I asked and followed up with me after the service was complete. Diamato offered options, reasons for his selections, and recommendations. Truly, today's visit to BMW SLO was beyond my expectations; it was all-inclusive and had fantastic customer service! More

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The customer service is top notch! Whether I am there for an oil change or a major repair the customer service always makes be feel like a "VIP". Last service was for engine wire dama Whether I am there for an oil change or a major repair the customer service always makes be feel like a "VIP". Last service was for engine wire damage from a mouse. Diamato James took video of the damage and called me so I could see the extent of damage. Thank you Diamato James at BMW of SLO More

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