10am app.
Arrived on time, No one greated me. Three employees sat there on their phones not even looking up. Went to check in and the receptionist told me to g
Arrived on time, No one greated me. Three employees sat there on their phones not even looking up. Went to check in and the receptionist told me to get paperwork from one of the guys outside. Went back out and had one of the employees check me in. Left at 10;30. Called at 12:30. was put on hold. Told they would call me back. Called again at 1:30, was told the car would have to stay till 12 the next day. I told the service manager I'm coming down to pick the car up. Put on hold again. He came back to tell me their working on it and it would be finished by 4. Finally left at 5:30 with the car. This was warrantee work changing the front shorty brake lines. I'm a mechanic. This should take app. one hr to complete.
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by trob10
The team at Liccardi is exceptional!
Every member of the staff that i have engaged with have been top notch. Everyone, from my seller to sales management, was fully vested in making the
Every member of the staff that i have engaged with have been top notch. Everyone, from my seller to sales management, was fully vested in making the purchase of my vehicle a positive experience. Definitely will be a return customer!
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by BenFranklyn
Other Employees Tagged:
Terrence Devlin
5 stars
Danny V
Is the best SA at liccardi ford
#1 very happy with service
#1 very happy with service
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by Vent59
Service Price Transparency
Mar 30, 2023 -
Liccardi Ford Lincoln responded
Hi, thank you for your wonderful response to the quality of service our staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!
The sales person Lou was great, and even the sales
manager who eventually came to speak to me was understanding and respectful, so this poor rating isn’t about their service, rather it’s about the dea
manager who eventually came to speak to me was understanding and respectful, so this poor rating isn’t about their service, rather it’s about the dealership’s business practice. After looking at a 2016 Jeep Wrangler Unlimited for what I thought was a reasonable price, I soon was informed that the price they advertised the vehicle for was in fact $2600 less than the actual sales price. I was told that the advertised price did not include nearly two thousand dollars of “reconditioning fees” and nearly six hundred dollars of “documents” fees. Again, the people that I dealt with were respectful and professional, but that scenario is pretty much the working definition of “bait and switch”. A dealership can include whatever costs into pricing a car that it wants, everyone has a right to try to make their money, however, adding $2600 to the advertised price, at the 11th hour, after I drove almost an hour from Staten Island, into NJ, paying tolls and gas for the round trip, is just bad business. Disappointing.
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by jtrainor1970
Other Employees Tagged:
Lou, Sales Manager
Oct 11, 2022 -
Liccardi Ford Lincoln responded
Hi, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our Service Manager, Robert Ventura, at 732-507-2558 at your earliest convenience and we will do our best to make this right.
Paul and the rest of service team were great!
They were so helpful! Service department is the best!
They were so helpful! Service department is the best!
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by knh0811
Other Employees Tagged:
Paul and Andre
Oct 03, 2022 -
Liccardi Ford Lincoln responded
Hi, we are happy we could make your experience a positive one! At Liccardi Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Amazing.
Thank you so very much. Wonderful. I am very impressed. Great experience. Thank you
Thank you so very much. Wonderful. I am very impressed. Great experience. Thank you
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by Erma
Oct 03, 2022 -
Liccardi Ford Lincoln responded
Hi Erma, we are happy we could make your experience a positive one! At Liccardi Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Carrie was a pleasure, very helpful and knowledgeable
overall great experience.
I'm definitely returning
overall great experience.
I'm definitely returning
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by Mayhem31
Other Employees Tagged:
Carrie Howard
Sep 03, 2022 -
Liccardi Ford Lincoln responded
Hi, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I always get served with respect and they go in great
details about the service I need done to my truck.
details about the service I need done to my truck.
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by tpittmano777
Aug 01, 2022 -
Liccardi Ford Lincoln responded
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service staff is amazing!
! They are so helpful. Thank you Liccardi Ford Lincoln Service Department!
! They are so helpful. Thank you Liccardi Ford Lincoln Service Department!
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by Lynn
Other Employees Tagged:
Paul and Robert!
Aug 01, 2022 -
Liccardi Ford Lincoln responded
Hi Lynn, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I spoke with Paul over the phone from service and he was
extremely knowledgeable and helpful with all of my questions.
extremely knowledgeable and helpful with all of my questions.
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by Pbonilla0205
Aug 01, 2022 -
Liccardi Ford Lincoln responded
Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!