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Diane Simenson-Grant
63 Reviews
My name is Diane Grant and I have been with West Side for over 32 years! I have two cocker Spaniels I love to walk, and in my spare time I enjoy watching my grand children in their 4H club activities! My years of experience makes it easy for me to help find you the right car at the very best deal!
Read moreDealership Experience
33 yrs, 6 mos
Industry Experience
33 yrs, 6 mos
Specialties & Trainings
Sales
63 Reviews
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63 Reviews of Diane Simenson-Grant
August 26, 2025
I recently worked with Diane at West Side GM regarding a used 2018 Chevrolet Equinox for my son. Since I live 4 hours away, I asked for very detailed information before making the trip. Diane did send me a used 2018 Chevrolet Equinox for my son. Since I live 4 hours away, I asked for very detailed information before making the trip. Diane did send me a walk around video, but unfortunately it was raining and hard to see any detail. I specifically asked if there were scratches, dents, etc., and her response was essentially that she didn’t notice any but would check again when the rain stopped. I never received that follow-up. Based on the information provided, I placed a deposit and made the 4-hour drive to the dealership. Upon arrival, it was immediately clear that the vehicle had multiple rock chips, scratches, and dents, several of which were quite significant. Diane was not working that day, so I showed the issues to another salesperson, who spoke with the sales manager. Their response was to offer $150 off to fix some of the dents, which I agreed to at that point. However, after signing paperwork and preparing to leave, I discovered the passenger front door was rubbing against the front fender, with paint already worn off from the contact. Closer inspection showed the fender was pushed in. The salesman brushed it off as “just a used vehicle.” I was able to pull the fender out enough to get the door to clear, but by the time we returned home, it was rubbing again. Afterward, Diane followed up to thank me for the purchase. I explained my disappointment and also noted other issues, such as paint peeling on the driver’s side B pillar moldings and the fact that the vehicle smelled of smoke—none of which had been disclosed. I stressed that while I understand this is a 7-year-old vehicle, I felt it was significantly misrepresented, especially considering I drove 8 hours round trip based on the information I was given. Diane’s manager, John, later called me. While I explained everything politely and said I wasn’t asking them to fix every minor issue, I did expect some compensation for the major items that had not been disclosed. His response was simply that he has been in the car business for 40 years, he wasn’t interested in “he said, she said,” and they wouldn’t be doing anything further. Overall, I left very disappointed. The lack of transparency, poor communication, and dismissive response from management made this a frustrating experience. I would strongly caution others—especially those traveling from out of town—to be extremely careful and demand full transparency before committing to a purchase. More
by bhoover
Other Employees Tagged: John Nixon
June 20, 2025
Best gm dealer and service provider I’ve ever been to. They are clean, professional and don’t skip a beat. 10 / 10. A+ They are clean, professional and don’t skip a beat. 10 / 10. A+ More
by Adam K
Verified CustomerOther Employees Tagged: Jeremy Stibb, Jeff Kapp
June 20, 2025
That team is one of the best teams around. Kapper you’re a turkey!! Thanks for all you guys do. Kapper you’re a turkey!! Thanks for all you guys do. More
by Kaleb
Other Employees Tagged: Jeff Maldwin, Bob Hogan, Chris Schmidt, John Nixon, Jeff Kapp, Gene Heiderich
April 04, 2025
We have bought all but 1 vehicle from this dealer in the past 25 years. We are treated like family every time we walk in the door. past 25 years. We are treated like family every time we walk in the door. More
by BOOPER121872
Other Employees Tagged: Jeff Maldwin, Bob Hogan, Jeff Kapp
April 02, 2025
Both John and the dealership in general were accommodating and easy to work with. I drove over 100 miles because I was looking for this particular car and I wasn't disappointed accommodating and easy to work with. I drove over 100 miles because I was looking for this particular car and I wasn't disappointed More
by jkneipper
Other Employees Tagged: Jeremy Stibb, John Nixon
March 10, 2025
Jeremy was friendly and helpful. The whole staff made the sale process go quickly. I love my new car! The whole staff made the sale process go quickly. I love my new car! More
by boxergal60
Other Employees Tagged: Jeremy Stibb
February 06, 2025
Had a good experience purchasing my new vehicle. Diane is always friendly and helpful. She found the car I wanted and took my trade in. There were so many new features on the car, Diane took the ti Diane is always friendly and helpful. She found the car I wanted and took my trade in. There were so many new features on the car, Diane took the time to explain how everything worked. Diane also said if there were any questions to please stop in and she would help me with the new display screen. More
by lseaman434
January 05, 2025
Very friendly and fair pricing knowledgeable sales staff I would and have sent friends and family to the dealership and will be back next year to shop for my truck I would and have sent friends and family to the dealership and will be back next year to shop for my truck More
by SDKK4
Other Employees Tagged: Jeff Maldwin, Bob Hogan
December 21, 2024
West Side is the only shop I will take my vehicle to. Thank you so much for the assistance in getting my vehicle taken care of! Thank you so much for the assistance in getting my vehicle taken care of! More
by JuliaBriski
Other Employees Tagged: Jeff Maldwin, Bob Hogan , Jeff Kapp, Gene
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