Dmitry Gumanov
Dmitry Gumanov at Jackson Acura
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Dmitry Gumanov | Page 3

General Sales Manager

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

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4.8
167 Reviews

Dealership Experience

18 yrs, 2 mos

Industry Experience

32 yrs, 1 mo

Languages Spoken

English English

Russian Russian

4.8

167 Reviews

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167 Reviews of Dmitry Gumanov

January 17, 2024

Dealership Rating
Employee Rating

It was great experience and service is excellent and they are fast. I like, free car wash too. Thank you. More

by pgskiannan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2024

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and we appreciate your kind words about our excellent service and efficiency. It's fantastic to know that you also enjoyed the complimentary car wash. At Jackson Acura, providing exceptional service is our priority, and your feedback motivates us to continue delivering the best possible experience for our customers. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our utmost priority! Warm Regards, Jackson Acura Team

January 14, 2024

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Employee Rating

Purchased a preowned Acura TLX Aspec. Worked with Dmitry and Sergei. They were awesome. Very knowledgeable and easy to work with during the process. More

by matt.hutnan
Recommend Dealer
Yes

Other Employees Tagged: Sergei Potapoff

Jan 19, 2024

Jackson Acura responded

Thank you for choosing Jackson Acura for your recent purchase! We're thrilled to hear that Dmitry and Sergei provided you with an awesome and knowledgeable experience. We strive to make the car-buying process easy and enjoyable, and it's fantastic to know that they contributed to your satisfaction. If there's anything else you need, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Enjoy your Acura TLX! Warm Regards, Jackson Acura Team

January 04, 2024

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Mr. Hammond helped me get into my new integra and the process was amazing as usual! More

by Nina Hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sergei Potapoff, Michael Cunningham, Reggie Hammond , Gloria Coleman

Jan 11, 2024

Jackson Acura responded

We sincerely appreciate you taking the time to share your recent experience with us. It's fantastic to hear that Mr. Hammond assisted you well with your new Integra, and that the overall process left you with a positive impression. At Jackson Acura, delivering exceptional service is at the core of what we do. Your feedback is truly valuable to us, and we are grateful for the opportunity to have been a part of your car-buying journey! If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 03, 2024

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Reggie H. was excellent with his service. Dimitri was good too. Percentage rate misque but I accepted. More

by rjohnson9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Harvey Jackson , Reggie Hammond

Jan 11, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Reggie provided you with excellent service. Our team strives to deliver exceptional experiences, and it's always rewarding to receive positive feedback. We appreciate your mention of Dmitry as well. Your feedback is valuable to us, and we're here to address any concerns you may have regarding the percentage rate. If there are specific details you'd like us to review or discuss further, please feel free to reach out. Thank you for choosing Jackson Acura -- We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

December 29, 2023

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Got great service from everybody involved. Good selection in the lot. Fair people and prices. More

by masonhuepper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chege Maina, Joey Andrews

Jan 02, 2024

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that you received great service from everyone and that you found a good selection in our lot. Providing fair prices and maintaining a positive customer experience are top priorities for our dealership. If there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to the opportunity to serve you again in the future! Safe travels in your new car, and thank you for choosing us! Warm Regards, Jackson Acura Team

December 23, 2023

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Great customer service and communication skills in helping my wife and I in selecting the best auto for our needs. More

by Hoke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chege Maina

Jan 02, 2024

Jackson Acura responded

Thank you for sharing your positive feedback! We're delighted to hear that you experienced great customer service in selecting the best car for you and your wife. Providing a seamless and satisfying experience is our top priority, and we're thrilled to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

December 23, 2023

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Employee Rating

Everyone we worked and talked with were friendly, customer service oriented, and professional. Jackson Acura was one of the best dealerships we've ever dealt with, there was no pressure to buy a car More

by lforsyth33
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sergei Potapoff , Garrett

Jan 02, 2024

Jackson Acura responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that everyone you interacted with was friendly, customer service-oriented, and professional. Providing a pressure-free environment is a priority for us, and we're delighted to know that you felt comfortable with our team. It's fantastic to hear that Jackson Acura stood out as one of the best dealerships you've ever dealt with. We truly appreciate your kind words and the trust you've placed in us. If there's anything else we can do for you, please feel free to reach out. We look forward to the opportunity to serve you again, and thank you for considering Jackson Acura for your automotive needs! Warm Regards, Jackson Acura Team

November 25, 2023

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Employee Rating

Excellent experience from start to finish. It was my first car purchase and I was very impressed. Chege was a great salesperson. More

by Santerica
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chege Maina

Dec 15, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback! We're thrilled to hear about your excellent experience from start to finish, especially for your first car purchase. It's wonderful to know that Chege made a great impression as your salesperson. If there's anything else we can assist you with, please feel free to reach out. Congratulations on your new car! Best Regards, Jackson Acura Team

November 10, 2023

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Employee Rating

Joey did not tell me my credit was locked so I could unlock it. After I purchased the vehicle, I started getting letters from financial institutions that my loan has been denied because they couldn’t ac More

by Ashley Whitt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joey Andrews, Reggie Hammond

Nov 14, 2023

Jackson Acura responded

Dear Ms. Whitt, Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed car buying decision. Our team takes every customer experience seriously. I’ve made attempts to connect with you and address your concerns. We regret that there was a miscommunication about APR rates/payment terms, and you were unhappy after pricing was discussed. To ensure your satisfaction, I would still like to discuss this further and work towards a resolution. Please contact me at your earliest convenience, and we’ll do our utmost to make things right and change your opinion of our dealership. Again, thank you for taking the time to write this review. I look forward to hearing from you. Respectfully,
 Joey Andrews Finance Manager 770-650-4000

October 26, 2023

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Employee Rating

Extremely professional, I would highly recommend this dealership. We purchased our vehicle here and have recommended this dealership to our friends. More

by SHERRYJEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback, and thank you for your referrals! We work hard to make sure our guests have an exceptional experience every time they visit-- We hope you enjoy your new vehicle and look forward to assisting you in the future!

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