It was great experience and service is excellent and they
are fast. I like, free car wash too. Thank you.
are fast. I like, free car wash too. Thank you.
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by pgskiannan
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2024 -
Jackson Acura responded
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and we appreciate your kind words about our excellent service and efficiency. It's fantastic to know that you also enjoyed the complimentary car wash. At Jackson Acura, providing exceptional service is our priority, and your feedback motivates us to continue delivering the best possible experience for our customers.
If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our utmost priority!
Warm Regards,
Jackson Acura Team
Purchased a preowned Acura TLX Aspec.
Worked with Dmitry and Sergei. They were awesome. Very knowledgeable and easy to work with during the process.
Worked with Dmitry and Sergei. They were awesome. Very knowledgeable and easy to work with during the process.
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by matt.hutnan
Jan 19, 2024 -
Jackson Acura responded
Thank you for choosing Jackson Acura for your recent purchase! We're thrilled to hear that Dmitry and Sergei provided you with an awesome and knowledgeable experience. We strive to make the car-buying process easy and enjoyable, and it's fantastic to know that they contributed to your satisfaction.
If there's anything else you need, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Enjoy your Acura TLX!
Warm Regards,
Jackson Acura Team
Mr. Hammond helped me get into my new integra and the
process was amazing as usual!
process was amazing as usual!
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by Nina Hall
Jan 11, 2024 -
Jackson Acura responded
We sincerely appreciate you taking the time to share your recent experience with us. It's fantastic to hear that Mr. Hammond assisted you well with your new Integra, and that the overall process left you with a positive impression.
At Jackson Acura, delivering exceptional service is at the core of what we do. Your feedback is truly valuable to us, and we are grateful for the opportunity to have been a part of your car-buying journey!
If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Reggie H.
was excellent with his service.
Dimitri was good too. Percentage rate misque but I accepted.
was excellent with his service.
Dimitri was good too. Percentage rate misque but I accepted.
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by rjohnson9
Verified Customer
Verified Customer
Jan 11, 2024 -
Jackson Acura responded
Thank you for sharing your experience with us! We're delighted to hear that Reggie provided you with excellent service. Our team strives to deliver exceptional experiences, and it's always rewarding to receive positive feedback.
We appreciate your mention of Dmitry as well. Your feedback is valuable to us, and we're here to address any concerns you may have regarding the percentage rate. If there are specific details you'd like us to review or discuss further, please feel free to reach out.
Thank you for choosing Jackson Acura -- We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Got great service from everybody involved.
Good selection in the lot. Fair people and prices.
Good selection in the lot. Fair people and prices.
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by masonhuepper
Jan 02, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience with us! We're delighted to hear that you received great service from everyone and that you found a good selection in our lot. Providing fair prices and maintaining a positive customer experience are top priorities for our dealership.
If there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to the opportunity to serve you again in the future! Safe travels in your new car, and thank you for choosing us!
Warm Regards,
Jackson Acura Team
Great customer service and communication skills in
helping my wife and I in selecting the best auto for our needs.
helping my wife and I in selecting the best auto for our needs.
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by Hoke
Jan 02, 2024 -
Jackson Acura responded
Thank you for sharing your positive feedback! We're delighted to hear that you experienced great customer service in selecting the best car for you and your wife. Providing a seamless and satisfying experience is our top priority, and we're thrilled to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Everyone we worked and talked with were friendly,
customer service oriented, and professional. Jackson Acura was one of the best dealerships we've ever dealt with, there was no pressure to buy a car
customer service oriented, and professional. Jackson Acura was one of the best dealerships we've ever dealt with, there was no pressure to buy a car, no high pressure extended warranty sales pitch, just friendly, helpful, professional folks who obviously want to put the customer first. Would buy another car from Jackson Acura.
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by lforsyth33
Verified Customer
Verified Customer
Jan 02, 2024 -
Jackson Acura responded
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that everyone you interacted with was friendly, customer service-oriented, and professional. Providing a pressure-free environment is a priority for us, and we're delighted to know that you felt comfortable with our team. It's fantastic to hear that Jackson Acura stood out as one of the best dealerships you've ever dealt with.
We truly appreciate your kind words and the trust you've placed in us. If there's anything else we can do for you, please feel free to reach out. We look forward to the opportunity to serve you again, and thank you for considering Jackson Acura for your automotive needs!
Warm Regards,
Jackson Acura Team
Excellent experience from start to finish.
It was my first car purchase and I was very impressed. Chege was a great salesperson.
It was my first car purchase and I was very impressed. Chege was a great salesperson.
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by Santerica
Verified Customer
Verified Customer
Dec 15, 2023 -
Jackson Acura responded
Thank you for taking the time to share your feedback! We're thrilled to hear about your excellent experience from start to finish, especially for your first car purchase. It's wonderful to know that Chege made a great impression as your salesperson. If there's anything else we can assist you with, please feel free to reach out. Congratulations on your new car!
Best Regards,
Jackson Acura Team
Joey did not tell me my credit was locked so I could
unlock it. After I purchased the vehicle, I started getting letters from financial institutions that my loan has been denied because they couldn’t ac
unlock it. After I purchased the vehicle, I started getting letters from financial institutions that my loan has been denied because they couldn’t access my credit.
He was able to get a loan for me through Truist, which makes no sense, when other lenders, including my financial institution of over 25 years, were not able to access my credit.
In addition to that he lied about my interest rate. He told me it was 7.99% because of my “sterling credit score”, what h was 831.
When the statement from the lender came, the interest rate was 8.65%.
Why the discrepancy? He lied, that’s why. He just wanted to be the deal done.
He had no interest in taking the time to get the best rate for me.
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by Ashley Whitt
Verified Customer
Verified Customer
Nov 14, 2023 -
Jackson Acura responded
Dear Ms. Whitt,
Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed car buying decision. Our team takes every customer experience seriously.
I’ve made attempts to connect with you and address your concerns. We regret that there was a miscommunication about APR rates/payment terms, and you were unhappy after pricing was discussed. To ensure your satisfaction, I would still like to discuss this further and work towards a resolution. Please contact me at your earliest convenience, and we’ll do our utmost to make things right and change your opinion of our dealership.
Again, thank you for taking the time to write this review. I look forward to hearing from you.
Respectfully,
Joey Andrews
Finance Manager
770-650-4000
Extremely professional, I would highly recommend this
dealership. We purchased our vehicle here and have recommended this dealership to our friends.
dealership. We purchased our vehicle here and have recommended this dealership to our friends.
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by SHERRYJEFF
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2023 -
Jackson Acura responded
Thank you for taking the time to share your feedback, and thank you for your referrals! We work hard to make sure our guests have an exceptional experience every time they visit-- We hope you enjoy your new vehicle and look forward to assisting you in the future!