Dominic Roberts
Dominic Roberts at INFINITI OF DENVER
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Dominic Roberts

Service Advisor

INFINITI OF DENVER

2990 S Havana St
Aurora, CO 80014

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4.8
17 Reviews
4.8

17 Reviews

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17 Reviews of Dominic Roberts

April 30, 2024

Dealership Rating
Employee Rating

Buying a used car was not a smooth process. The car salesman Leshun was nice, but the manager was cold and unfriendly. The car does not work as well as it should. It idles rough, but the dealer More

by loyalharmony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 30, 2024

INFINITI OF DENVER responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered during the purchase of your used car. At our dealership, we strive to provide a seamless and friendly experience for all our customers, and we regret that we did not meet those standards in your case. We are particularly concerned about the issues you're experiencing with your vehicle and would like to investigate this matter promptly. Additionally, we value your feedback regarding our staff and will look into improving our customer interactions. Unfortunately, due to the anonymous nature of your review handle, we are unable to contact you directly. We encourage you to reach out to our General Manager, Roman Gelfand, who is very eager to speak with you and address your concerns more thoroughly. Please contact him at your earliest convenience at 303-671-6000. We are committed to ensuring your satisfaction and hope to resolve this matter to your benefit. Thank you again for your feedback, and we look forward to hearing from you.

April 27, 2024

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Employee Rating

Great experience with Jason in the financial department. I was ending my lease and purchasing the car and it was actually an enjoyable experience. Also, thanks to Shun for sending me the application early More

by OZF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 29, 2024

INFINITI OF DENVER responded

Ozf, we are so pleased you enjoyed your visit to INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. We will pass along the kind words to Jason and Shun. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

April 27, 2024

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Employee Rating

The service department is awesome. I worked with Dominic, he was straight foward and extremely helpful. Thank you Infiniti of Denver. The only place I take my car. More

by intimidator303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

INFINITI OF DENVER responded

Hi Intimidator303, thank you for taking the time to leave a review for us at INFINITI OF DENVER. We're happy we could meet your expectations! Your review will help other customers make informed decisions and we can't thank you enough for that. Dominic will be happy! It is customers like you that make our job so rewarding. Thank you for your loyalty and support.

April 24, 2024

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Employee Rating

Thank you for your service. You guys truly help my need and answer all my questions. Will recommend this dealer to any body. More

by Wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2024

INFINITI OF DENVER responded

Wanda - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be excited about your kind words. We are so happy to have you as a customer and we look forward to seeing you in the future.

April 23, 2024

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Employee Rating

Staff is always friendly. Love the services. Always pick and drop-off on time. Great More

by AHughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leshun Veasley, Jason Gerard

Apr 25, 2024

INFINITI OF DENVER responded

AHughes- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. The team will be happy about your kind words. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.Thank you for trusting INFINITI OF DENVER for all your automotive needs.

April 13, 2024

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Employee Rating

The dealership is awesome. Their customer service is outstanding whenever we set up an appointment. They’re very accommodating and we appreciate that. More

by caryllawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

INFINITI OF DENVER responded

caryllawson - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The customer service team will be so excited about your kind words. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

Apr 16, 2024

INFINITI OF DENVER responded

caryllawson - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The customer service team will be so excited about your kind words. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

April 10, 2024

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Employee Rating

My wife and I have been purchasing vehicles from Chris and Amy for almost 10 years and have had a wonderful experience every time! From Sales to Service, they take care of everything the right way! We ref More

by Phil Hansing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 10, 2024

INFINITI OF DENVER responded

Phil! We absolutely love this and both you & Kristy! Thank you for taking the time to let us and others know about your 10 year experience with INFINITI OF DENVER. It IS customers like you that makes our job so rewarding. You have become such a part of our INFINITI OF DENVER family. We are lucky you chose us again and again. Thank you for such kind words. The team will be ecstatic. We know you can choose any dealer, so again, thank you for choosing us for the last 10 years.

April 10, 2024

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Nice and neat place. I like everything about this dealership. They have comfortable lounge with drinks and snacks. They even have a place for my kid to play, while my QX6 More

by Komil D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Strnad

Apr 15, 2024

INFINITI OF DENVER responded

Komil- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We are glad you enjoyed coming in to see us and your kids enjoyed the playroom. We are sorry to hear your concerns about your engine. The extended warranty company is a 3rd party company and we can not control their decisions they make based off service records. We do know Tim xxxx, our Service Manager has been talking with you. Thank you for taking his call.

March 09, 2024

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Employee Rating

Service was able to fix my problem the same day and it helped a lot because my car wouldn’t start and I needed it the next day. They gave me a loaner and I was able to come pick up my car at my convenienc More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Madigan

Mar 11, 2024

INFINITI OF DENVER responded

Ashley - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that.We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER and our loaner program. We are so happy to have you as a customer and we look forward to seeing you in the future.

March 03, 2024

Dealership Rating
Employee Rating

The quality of service was exceptional. The folks in the service department kept me up to date, were responsive and accommodating. I am very pleased with the level of service and promptness More

by Kanan Black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2024

INFINITI OF DENVER responded

Kanan Black- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We absolutely love this Five-Star Review! We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be so excited. We are so happy to have you as a customer and we look forward to seeing you in the future. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

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