Don Dressler

Terrible experience- dishonest management and salesperson. They do not value your time and are not honest with car values. If you don’t mind wasting half of your day, dishonest people, and feelin salesperson. They do not value your time and are not honest with car values. If you don’t mind wasting half of your day, dishonest people, and feeling disappointed that a dealership plays tricks, then I would say this is the dealership for you. Otherwise, value your time and worth, and find a dealership with good people that aren’t out to play tricks on others. More

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Very shady and difficult When my wife and I went to the dealership we initially dealt with Don. Don was great. He was very good about showing us exactly what we were paying When my wife and I went to the dealership we initially dealt with Don. Don was great. He was very good about showing us exactly what we were paying for and where the money goes. We arrived at a price, but my wife wanted to think about it for a day or two as it is her car. When she decided she called Don and told him, but he wouldn't be available because he had a family emergency. He asked us for some info via text to make sure all we had to do was go in and sign for the car. When we came back to the dealership to buy the car Isaiah was the salesman who was helping us. I told him numerous times that we had already arrived at a price with Don, but he made no effort to find the paperwork Don had done. He just made excuses which was frustrating because we had to go through the process of haggling over the price of the car again and he wasn't easy to work with like Don was. He spent a good hour trying to push us into using the dealership's financing instead of our own (I went to our credit union to get preapproved for a loan before looking for a car). He dodged a lot of our questions and tended to ignore my wife even though she is the one who will be driving the car. By the time he finally stopped trying to push us into changing the financing we would use, my credit union was closed for the day and we couldn't purchase the car that day. We told him we'd com back the next day and finish up. We were outside the dealership in our own vehicle and about to go home he quickly came out of the building and told us we "MUST" buy the car today using the dealership's financing or else the price would go up. I found this tactic of trying to strong arm us into using their financing very rude. His reason was incentives or rebates applied to the sale may run out tomorrow. I went back into the building to talk with his manager. The manager told me even if the rebate ran out they would still honor a price they gave us. We came back the next business day to pick up the car. About a week later we received a phone call from the dealership saying there was a problem with the extended warranty we purchased and we needed to come in and sign more paperwork. Which I had to take time off work to do, but we were told it had to be done. About two weeks after that (during the covid quarantine conveniently when we can't speak to anybody in person at the dealership) we received an email from the dealership's accountant named David who told us there is $2000 "missing" from the sale of the car and we are responsible for paying this. No explanation was given for what happened or why we owed more money. Attached in that email was paperwork from the sale of the car which was so poorly scanned it was not legible. I called David and asked for an explanation as to why we owed more money and the questioned the illegible paperwork. He didn't have an explanation for what happened and simply refused to look into it. I debated with him insisting I needed to know why were were paying more money 3 weeks after the sale of the car had been completed. I needed to know what we're paying for and he simply told me "you signed the sales agreement". Angry and frustrated my wife decided emailing the owner was the next logical step. That was several weeks ago and the owner has been unresponsive. My wife and I are concerned that there is nothing stopping the dealership from coming back again and asking for more money. I find it extremely unprofessional and disappointing how this was all handled. The sale of this car was very shady, difficult and stressful. Furthermore, this was my wife's first new car and it has been completely ruined by the dealership. She can't enjoy after dealing with David and is upset whenever she drives it. I would highly recommend finding another dealership. More

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Don Dressler is a unique salesman. Don is patient, knowledgeable, and makes the prospective buyer comfortable before and during the car purchase. Don Dressler extends himself after th Don is patient, knowledgeable, and makes the prospective buyer comfortable before and during the car purchase. Don Dressler extends himself after the sale by demonstrating the unique features of the vehicle. You're lucky if you "get" him. More

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Outstanding salesman Don really went far beyond what was necessary to put my son in a new car! He was very HONEST😁👍 Thanks Don; Eddie F. Nathan Don really went far beyond what was necessary to put my son in a new car! He was very HONEST😁👍 Thanks Don; Eddie F. Nathan More

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Best Car buying experience Don At 1# Cochran Hyundai of Monroeville was great. Don, was wonderful, from the first time walking into the dealership, in November, to research and Don At 1# Cochran Hyundai of Monroeville was great. Don, was wonderful, from the first time walking into the dealership, in November, to research and test drive a Hyundai Elantra value edition, to May when it came to time actually make the purchase. One call to Don, put him to work, to get the exact color and trim of Elantra I wanted. I called him on Tuesday, to make an appointment just to get numbers and trade in, Instead Don said he would have the car I wanted there so I could take it home that same day. Don even remember, the color and trim I wanted from when I first worked with him in November. Don even keep in touch over the week, to get some more to try to get me the best possible price for the car. Since I got new insurance I need the VIN number from the car before I came to the dealership, Don even called me at 9:15 PM on a Thursday to give me the Vin number, and to let me know, they were going out to Ohio to get my car. Once I go to the dealership on Saturday, I was in and out in two hours. He even took the paperwork for the trade in outside so my grandfather could sign it since his name was also on the car I traded in. Don show me how to work the new car, he even adjusted the sound setting to make it good. I would recommend anyone looking for a new Hyundai to come see Don as he is top notch and very professional. When it time to buy my next Elantra I will be back to see Don. I have purchased and serviced my previous Hyundai for another dealership and I am so glad to work with #1 Cochran Hyundai Monroeville. More

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Cochran Hyundai and Don Dressler This was my first visit and purchase of a Hyundai car. My experience was wonderful. I was referred to Don Dressler by a friend. Don was friendly, This was my first visit and purchase of a Hyundai car. My experience was wonderful. I was referred to Don Dressler by a friend. Don was friendly, understanding and honest. Because of Don I purchased a 2018 Hyundai Sonata! Will recommend him to family and friends. More

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Very easy Don was great, we told him what we wanted and he over delivered. We felt comfortable at dealership and will come back for next vehicle Don was great, we told him what we wanted and he over delivered. We felt comfortable at dealership and will come back for next vehicle More

by lauren.tether Verified Customer Verified Customer

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Rating Both of the employees I marked were excellent and the finance person I think her name is Heather was good as well. This is my fourth Hyundai car and I Both of the employees I marked were excellent and the finance person I think her name is Heather was good as well. This is my fourth Hyundai car and I truly enjoy driving this car. I sincerely hope that thing will continue to improve and become standard on the Hyundai line, More

by bwashington1 Verified Customer Verified Customer

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Fantastic! The salespeople, finance people, and servicepeople at #1 Cochran Hyundai Monroeville are wonderful to deal with. They explain everything in detail, an The salespeople, finance people, and servicepeople at #1 Cochran Hyundai Monroeville are wonderful to deal with. They explain everything in detail, and answer any and all questions. Thank you! More

by kly2me Verified Customer Verified Customer

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My Genesis I love the way my Genesis performs, looks, rides, and all the features it has to offer. I get looks from people when I park it in a store parking lot I love the way my Genesis performs, looks, rides, and all the features it has to offer. I get looks from people when I park it in a store parking lot or mall. More

by bgp8558 Verified Customer Verified Customer

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