Don McEwen | Page 2

By far the best car buying experience I have had, straight forward and honest. Mike showed the new features/technology of the vehicle and followed with benefits….how it should be done. A true sales straight forward and honest. Mike showed the new features/technology of the vehicle and followed with benefits….how it should be done. A true salesman for the customer, which are hard to come by. I would strongly recommend Dover Chevrolet and specifically Mike Chamberlain for sales! More

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A month ago I spoke with Anton in finance regarding purchasing a 2020 Chevrolet Equinox with 27,900 miles for for 23,700 which was an excellent value. This was a most pleasant experience. Anton was g purchasing a 2020 Chevrolet Equinox with 27,900 miles for for 23,700 which was an excellent value. This was a most pleasant experience. Anton was great and very friendly and professional. I drove from Maine to New Hampshire after working overnight to pick up the vehicle prior to working my next overnight shift that evening. Once arriving I was greeted by my salesperson, the sales manager and several other employees who just as friendly and courteous as Anton. I took the vehicle on a test drive and it seemed to be as advertised. I explained u had to be home to go to work at 645 and they were extremely understanding and accommodating. The entire process went seamless. Now the bad. Previous speaking to Anton in finance I had looked up the cash price fory vehicle on Kelley Blue Book as advertised on the dealer website and although I could have gotten 5400 -6700 per KBB, I was ok with the 4200. Upon confirmation of the sale the finance person working in the stead of Anton processed the paperwork and had me sign. I was pleasantly surprised to see I had gotten 5,000 for my trade in. Come to find out that I was so tired that I saw the 2 as a five and only got 2000 for my trade in. My trade in was a 2011 Kia Forte with only 75000 miles which I just put new tires on and had inspected 2 months prior and replaced the front 2 tire with alloy aluminum wheels. I take full accountability for going in tired and misreading this. I was told by my salesperson that there was a spare key fob for my vehicle but that he could not locate it and out of consideration for my time he would mail it. I never received it in the mail. Later when I went to register my vehicle at the Maine Department of Motor Vehicles, I was informed that most out of state vendors who operate in a state where is no sales tax with calculate the state tax for where the buyer resides and make sure it becomes part of the loan. This did not happen. So when I went to register my vehicle u paid 1400 out of pocket. No biggie since I paid off my vehicle this month. It was advertised that my vehicle had aluminum alloy wheels. I went to wipe them off when it rained and discover the rims were a black plastic composite not metal. I paid off my last car in 14 months which was used for my trade in and paid off this in a month hoping next month to return to New Hampshire to Dover Chevrolet to purchase a new vehicle to once again upgrade and make them my dealership of choice. I don't drive a car over 80000 miles and rarely drive over 7000 miles a year or keep a car more than 2 years without paying it off and trading it in. I will not be returning to this dealership. Customer service grade A+. Business graded F. But since business is a part of customer service, I will give business a D. More

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This was a stress-free environment and I did not feel pressured at all. A surprisingly nice car-buying experience. pressured at all. A surprisingly nice car-buying experience. More

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QUITE SIMPLE DON’T BUY A CPO VEHICLE from this dealership. They were deceitful ; were not transparent about a dash defect that existed allowing me to make a decision to purchase or not. They just dealership. They were deceitful ; were not transparent about a dash defect that existed allowing me to make a decision to purchase or not. They just don’t get how this appears to the customer STAY CLEAR that’s all I can say. I have reported them to GM executive offices resolution team. More

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Absolutely awesome experience! Stayed late to do my paperwork and made it quick and painless. Highly recommend checking out Dover Chevy for your next vehicle purchase. Stayed late to do my paperwork and made it quick and painless. Highly recommend checking out Dover Chevy for your next vehicle purchase. More

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I recently purchased a vehicle from Dover Chevy. My experience from beginning to end was great! I can’t say enough how personable the staff is and made the process so seemless. I have had my car no My experience from beginning to end was great! I can’t say enough how personable the staff is and made the process so seemless. I have had my car now for over a month and I love it! I wouldn’t go any where else. More

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I had a very delightful experience @ Dover Chevrolet. The tech Zach was very friendly. The advisor Devon was very knowledgeable. The store General Manager even greeted me and attempted to tell a funny The tech Zach was very friendly. The advisor Devon was very knowledgeable. The store General Manager even greeted me and attempted to tell a funny joke (He was not that funny) but was a great experience none the less. Great Job!! More

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Brought my car in to have my snow tires changed over and lucky me I got to work with Jen again. The other advisor (forgot his name) was very nice but I Jen is the reason that I am a loyal customer. While I lucky me I got to work with Jen again. The other advisor (forgot his name) was very nice but I Jen is the reason that I am a loyal customer. While I was there I got to meet the service manager, it was obvious that he was new but he did his very best to make sure that I had a great experience, he even made me a coffee just the way that I like it! Great visit, 5 stars! More

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I had the worst experience ever dealing with Dover Chevrolet service department. Went in for an airbag recall and air bag light on. I dropped my truck off the night before so they could start on it fi Chevrolet service department. Went in for an airbag recall and air bag light on. I dropped my truck off the night before so they could start on it first thing in the morning. I got a call the next morning letting me know what was wrong and it would be done that day. I received a call from the service representative that afternoon stating that the parts driver left early and my part wouldn’t be available until Monday. I went without a vehicle for the weekend because they didn’t have any loaners and than on Monday I never received a call from them about the status of my truck. At 4:45pm I called them about my vehicle and they told me it was ready but the person that should have called me left early. I ended up getting my truck the next morning. I had asked to see the part that they replaced and they told me the mechanic had thrown it out and that the dumpsters were emptied that night. When I went to get in my vehicle all my belongings that were behind my seat were thrown over the passenger side of the truck and the matting under the drivers seat was pulled out. I notified the service manager and they fixed the floor matting behind the drivers seat and he made a lame excuse why my belongings weren’t put back behind the seat like they were. He told me they didn’t want me to think that the mechanic was rummaging through my belongings. So they just leave them thrown about the cab. I understand that unforeseen things can happen but all I ask is to be honest with me and own up to your mistakes. Going back will be unlikely. More

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