Donald Maddran

Toyota of Richardson responded

We are grateful for your detailed feedback about your service experience with us. It's wonderful to hear that our team provided efficient and professional service from start to finish, and that you found our staff to be courteous and helpful throughout your visit. We're pleased that you appreciated the comfortable waiting area amenities, including the spacious environment, complimentary beverages, and wifi access. We understand your concern regarding the credit card processing fee, and we genuinely appreciate you bringing this to our attention. Your feedback helps us continually evaluate our policies to better serve our customers. Thank you for taking the time to share both the positive aspects of your experience and areas where we can improve.

Toyota of Richardson responded

We genuinely appreciate your wonderful feedback about the respectful and kind treatment you consistently receive. It means everything to us that our team takes excellent care of both you and your vehicle. Your recognition of our commitment to treating every customer with genuine respect and attention truly brightens our day. We're honored to have earned your trust and look forward to continuing to provide you with the outstanding service experience you deserve.

Toyota of Richardson responded

We are utterly delighted to hear about your wonderful experience with our service team. Your loyalty and trust in choosing us as your preferred location for maintaining your vehicle truly means the world to us. It brings us great joy to know that our team consistently delivers the high-quality service you deserve. We appreciate you taking the time to share your positive experience and look forward to continuing to provide you with exceptional care for your vehicle.

Toyota of Richardson responded

Thank you for the positive feedback! We're thrilled that Justin, our Service Advisor, and Jennifer provided excellent service and accommodated your same-day appointment. Despite being busy, we're glad we completed your service efficiently. Your satisfaction means a great deal to us at Toyota of Richardson.

Toyota of Richardson responded

We greatly appreciate your feedback about the reliable service and comprehensive care you received. It's wonderful to hear that our team's thoroughness helped identify concerns you weren't aware of, and that we maintained clear communication throughout your visit. Your recognition of our team's expertise and welcoming approach means a great deal to us. We're pleased that your appointment went smoothly and that we delivered on our commitment to quality service.

Toyota of Richardson responded

Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that our team provided you with outstanding service and treated you with such courtesy during your visit. It's especially meaningful to know that you found our waiting area comfortable and well-maintained while your vehicle was being serviced. Your kind words about our staff's politeness and the cleanliness of our facility truly make our day. We appreciate your trust and look forward to continuing to provide you with the exceptional service you deserve.

Toyota of Richardson responded

We are excited to hear about your wonderful experience with our team! Your kind words about our technicians and their helpfulness mean so much to us. We truly value customers who appreciate our commitment to being straightforward about vehicle concerns. It brings us great joy to know that you felt the honesty and transparency we strive to provide every day. Thank you for taking the time to share your positive experience!

Toyota of Richardson responded

We are honored to hear about your positive experience with our service team. It's wonderful to know that you found our technician helpful and that we were able to complete your maintenance within your expected timeframe, especially during such a busy day at our service center. Your feedback about our team's dedication to providing quality service means a great deal to us at Toyota of Richardson. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.

Toyota of Richardson responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that Mitch provided you with such exceptional service during your oil change visit. It sounds like he truly went above and beyond by approaching you with a warm smile and demonstrating his expertise throughout your service. We are especially pleased that Mitch took the initiative to help you with your windshield chip by checking your warranty coverage. His dedication to ensuring you received the full benefits of your warranty shows the level of care we strive to provide every customer. It is wonderful to know that you were able to get your windshield repaired at no additional cost. Your kind words about Mitch's helpful and knowledgeable approach mean so much to our team. We take great pride in having service advisors who are committed to making every visit a positive experience. We look forward to seeing you again in a couple of months for your next service appointment.

Toyota of Richardson responded

We are thrilled to hear about your positive experience with our service department. It means so much to know that you found our team to be professional and that you appreciated the quality service and helpful recommendations provided. Your feedback about both departments helps us continue to improve and deliver the best possible experience for all our customers. Thank you for taking the time to share your thoughts.