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Donald Maddran
Donald Maddran at Toyota of Richardson

Donald Maddran

Service Director

Toyota of Richardson

1221 N Central Expressway
Richardson, TX 75080

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4.9
214 Reviews
4.9

214 Reviews

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214 Reviews of Donald Maddran

May 22, 2025

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Employee Rating

The guy that lead me inside the building was professional and I waited less then an hour !! More

by Martilea
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

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May 18, 2025

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My normal service advisor was off that day. I met with Mitch Burgdorf. Fine human being. Got me in and out in no time. More

by michael_mckay
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

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May 19, 2025

Toyota of Richardson responded

Thank you for your thoughtful review, Michael. We’re pleased to hear that Mitch was able to provide you with efficient service during your visit. Our team is dedicated to ensuring that every customer has a positive experience, and it’s great to know that we met your expectations. We appreciate your support!

May 06, 2025

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I rated the series department a 5, but the custom service cashier a 2 because she was not friendly and no customer care etiquette. More

by faaitiitisatoa4
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

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May 07, 2025

Toyota of Richardson responded

Thank you for sharing your feedback! We’re glad to hear that your experience with our service department was positive and met your expectations. However, we’re sorry to hear about your less-than-ideal interaction with the customer service cashier. Providing excellent service to every customer is our priority, and we will certainly address your concerns to ensure that all team members maintain a welcoming and professional attitude. We truly appreciate your input and hope to provide an even better experience for you next time.

April 30, 2025

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I got an oil change yesterday. I had gone to an independent company and it was far too expensive! I was pleasantly surprised that Toyota of Richardson was much cheaper. It took a g More

by cschechner
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

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May 01, 2025

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that you found great value in getting your oil change done with us and that our pricing was a pleasant surprise compared to other options. It's also great to know that, even with a bit of a wait, the smooth process and gracious service made it worthwhile. We appreciate your patience and look forward to assisting you again at Toyota of Richardson!

April 23, 2025

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Service agents was great! Very honest and helpful!. Did not pressure for unnecessary service! Items! More

by sladue
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

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Apr 24, 2025

Toyota of Richardson responded

Thanks for the positive feedback! We're happy to hear our service team provided you with an honest and helpful experience. We always aim to offer the best care without any pressure. We look forward to seeing you again!

April 20, 2025

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I always bought cars from Tokyo of Richardson, there are honest and service center too More

by sa1429
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Recommend Dealer
Yes
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Apr 22, 2025

Toyota of Richardson responded

Thank you for sharing your experience! We're so glad to hear that you’ve consistently had a positive experience with us. We strive to provide honest and reliable service, and we appreciate your continued trust. If you need anything in the future, feel free to reach out!

April 19, 2025

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Great Service. Always quick greatly appreciated. Would recommend your service department to my friends and neighbors More

by resawyer79
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Recommend Dealer
Yes
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Apr 22, 2025

Toyota of Richardson responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service department. We truly appreciate your recommendation and look forward to serving you, your friends, and your neighbors in the future!

April 16, 2025

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There are great waiting areas and nice workers with a special discount information that sent to take care of the customers. I love that. Thanks! More

by hanhhuynh241265
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster, Waleed Khan, Noel Hanback, Cristhian Garcia , Jesus

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Apr 17, 2025

Toyota of Richardson responded

Thank you for your wonderful feedback! We're so glad to hear that you enjoyed our waiting areas and that our team made your experience even better with helpful customer care and special discounts. It's great to know that you felt well taken care of, and we truly appreciate your kind words. We look forward to serving you again soon!

April 10, 2025

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They have a great welcoming culture which is very good for the business l very happy More

by marymordi65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

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Apr 11, 2025

Toyota of Richardson responded

Thank you for your positive feedback! We're so glad to hear that you had a great experience and felt welcomed. We truly appreciate your kind words and are happy you're pleased with your visit. We look forward to serving you again in the future!

April 09, 2025

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Employee Rating

The dealership was excellent they explain everything to me and the advisor was knowledgeable and I didn’t have to wait long. More

by Ty peeps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

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Apr 10, 2025

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that your experience was excellent. It's great to know that our team was able to provide clear explanations and knowledgeable service while respecting your time. We look forward to serving you again in the future!

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