Donald Maddran

Toyota of Richardson responded

Thank you for sharing your wonderful experience with our service team. We're delighted to hear that our staff provided you with the professional and respectful care you deserved. It's particularly meaningful to know that we communicated clearly throughout your visit and completed everything as promised. Your recognition of our team's honesty and dedication to customer care truly brightens our day. We're grateful for your trust and appreciate you recommending our services to others who need dependable care for their vehicles.

Toyota of Richardson responded

We are grateful for your positive feedback about our customer service team. We understand that extended wait times can be challenging, and we recognize this was likely due to the recall service you mentioned. Your patience during this process is truly appreciated, and we're pleased to hear that despite the longer wait, your overall experience was positive. Thank you for taking the time to share your thoughts with us.

Toyota of Richardson responded

Thank you for taking the time to share your experience. We truly appreciate hearing that you found our service both efficient and thorough. It means everything to us knowing that we consistently provide proper care for your vehicle and that you can count on us for quick, quality service. Your trust in our team is valued, and we look forward to continuing to serve you well in the future.

Toyota of Richardson responded

We are thrilled to hear about your positive experience with our team! Your kind words about our welcoming atmosphere and clean facilities mean so much to us. We're especially pleased that our service center staff provided you with exceptional care during your visit. Creating a friendly and comfortable environment for every customer is something we take great pride in, and it's wonderful to know we achieved that for you. Thank you for taking the time to share your feedback!

Toyota of Richardson responded

We are delighted to hear that you continue to experience excellent service with us. Your loyalty and trust mean everything to our team, and we truly appreciate you taking the time to share your positive experience. We understand your concerns regarding the credit card surcharge and value your feedback on this matter. Your continued satisfaction remains our top priority, and we look forward to serving you again in the future.

Toyota of Richardson responded

We are grateful for your detailed feedback about your service experience with us. It's wonderful to hear that our team provided efficient and professional service from start to finish, and that you found our staff to be courteous and helpful throughout your visit. We're pleased that you appreciated the comfortable waiting area amenities, including the spacious environment, complimentary beverages, and wifi access. We understand your concern regarding the credit card processing fee, and we genuinely appreciate you bringing this to our attention. Your feedback helps us continually evaluate our policies to better serve our customers. Thank you for taking the time to share both the positive aspects of your experience and areas where we can improve.

Toyota of Richardson responded

We genuinely appreciate your wonderful feedback about the respectful and kind treatment you consistently receive. It means everything to us that our team takes excellent care of both you and your vehicle. Your recognition of our commitment to treating every customer with genuine respect and attention truly brightens our day. We're honored to have earned your trust and look forward to continuing to provide you with the outstanding service experience you deserve.

Toyota of Richardson responded

We are utterly delighted to hear about your wonderful experience with our service team. Your loyalty and trust in choosing us as your preferred location for maintaining your vehicle truly means the world to us. It brings us great joy to know that our team consistently delivers the high-quality service you deserve. We appreciate you taking the time to share your positive experience and look forward to continuing to provide you with exceptional care for your vehicle.

Toyota of Richardson responded

Thank you for the positive feedback! We're thrilled that Justin, our Service Advisor, and Jennifer provided excellent service and accommodated your same-day appointment. Despite being busy, we're glad we completed your service efficiently. Your satisfaction means a great deal to us at Toyota of Richardson.

Toyota of Richardson responded

We greatly appreciate your feedback about the reliable service and comprehensive care you received. It's wonderful to hear that our team's thoroughness helped identify concerns you weren't aware of, and that we maintained clear communication throughout your visit. Your recognition of our team's expertise and welcoming approach means a great deal to us. We're pleased that your appointment went smoothly and that we delivered on our commitment to quality service.