Donald "Skip" Schinsing

Prompt, friendly service, loanersl are usually readily available, good coffee, do not seed quality, thanks available, good coffee, do not seed quality, thanks More

by ARIVERA30 Verified Customer Verified Customer

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I have been trying to get an appointment to repair my variable speed transmission switch since December 29. The switch was replaced at a cost of just over $3000, but does not work. I get NO response to variable speed transmission switch since December 29. The switch was replaced at a cost of just over $3000, but does not work. I get NO response to several emails to Skip or Aaron. For an organization that claims customer service as its prime value proposition, this is very disappointing.. More

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Service at Porsche of Ocala is always fantastic! I got an appointment in three days and the service was done quickly and professionally. Aaron was great! Christina made sure I had everything I neede I got an appointment in three days and the service was done quickly and professionally. Aaron was great! Christina made sure I had everything I needed while waiting. This dealership is top notch! More

by LSOL Verified Customer Verified Customer

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Excellent service. I live in Orlando and I go to Ocala because always provide excellent service. I live in Orlando and I go to Ocala because always provide excellent service. More

by Dr. Fernando Ortiz Verified Customer Verified Customer

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We were well received. They rolled out the red carpet for me and my wife. Amazing customer service and support! They rolled out the red carpet for me and my wife. Amazing customer service and support! More

by KALIUMD1 Verified Customer Verified Customer

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I have found that each sales person, each service representative and each manager is extremely pleasant and conscientious! representative and each manager is extremely pleasant and conscientious! More

by JOHN@OCALAPERSONALINJURY.LAW Verified Customer Verified Customer

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I always feel like I’m coming back home when I get your service never disappoints! service never disappoints! More

by ALLA SOLBERG Verified Customer Verified Customer

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This is a hard review to make. I've had a strong relationship with this dealer and would like to have one again in the future but this service event was not good. Understand that t I've had a strong relationship with this dealer and would like to have one again in the future but this service event was not good. Understand that that relationship was with a different Service Manager, Service Advisor SA, different group of service techs. Starting with a call for an appointment. I could wait something like 2-3 weeks for an appointment with a loaner or come in 2-3 days without a loaner. I thought it would be 1-2 days service call so no problem. It wasn't, yet I was told by the SA that loaners were coming back that afternoon whenever I managed to get to speak to him. I questioned why they wouldn't give me a rental car as a loaner as many dealerships do including their BMR store right next door. I found out after all this was over that Porsche doesn't allow dealer to give anything but Porsche cars as loaners. Telling me that when I first questioned it would have ended the discussion, but it continued instead for the whole service event. After a week of borrowing my sister's car it got to the point where that wasn't always possible to do so, I got a rental for the second week. Next problem was reaching the SA. Voice mail, email, text, phone messages were all used with equal amounts of unsuccess. I asked what's the best way to reach you; text I was told. It didn't help. I would get a call back but it was usually a 1 or 2 later. I was at the dealer about 10 days into this service talking with a group of employees when Aaron SA call Skip (the Service Manager) over to the group. I Aaron told him about the parts delay in Germany which was holding up my warranty service call. The Parts Manager had already put in a ticket for these parts. Not sure what that means but it's something to do with getting the parts needed released to the dealer. Skip said he would call somebody about it. Next, I got a call saying the parts were released by Germany, should be here Monday and the job completed Tuesday or Wednesday. It finally was done and waiting to be washed. They would meet me at the rental car company with my Porsche that afternoon. That didn't happen but they did finally delivery the car to my home that evening. About a week later I got a call from Skip saying he wanted to make things better and that they fully intended to reimburse me for the rental car and would I be willing to revisit their review. This is it. I certainly hope our relationship returns to its former level as this is my 7th Porsche (there will be more) and I've been a 28-year member of PCA. I continue to be very happy with the my dealing with the Parts Manager Erica Harraman, Hans-Peter Maier Salesrep and Scott Prince General Manager. More

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refreshing to come to a dealership that will provide you with a loaner Maybe next door at BMW they will start providing loaners again and take into consideration that you spend over $100000 for a car little with a loaner Maybe next door at BMW they will start providing loaners again and take into consideration that you spend over $100000 for a car little perks mean a lot . More

by TJBAYS52 Verified Customer Verified Customer

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Everyone kept me up-to-date, even offered me a meal. Over the top service. Over the top service. More

by yellowcub Verified Customer Verified Customer

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