219 Reviews
Write a Review219 Reviews of Donnie Guthrie
May 17, 2023
Not happy, bought used Sonata at Diehl, questioned brakes prior to signing, Technician checked brakes and said they were ok. Brought car back about 2-1/2 weeks later about brakes and vibration. Again Technic prior to signing, Technician checked brakes and said they were ok. Brought car back about 2-1/2 weeks later about brakes and vibration. Again Technician said brakes and car was safe to drive. It may be safe, but it’s not ok to ignore the fact the steering wheel vibrates badly when applying brakes going down a hill. The rotors are Warped, Diehl wouldn’t replace rotors. Very disappointed in this dealership More
Other Employees Tagged: Angelo
May 13, 2023
Sales department is great. Ryan was easy to work with, communicative and helpful on any question we had. The service department on the other hand has not been great. I've be Ryan was easy to work with, communicative and helpful on any question we had. The service department on the other hand has not been great. I've been trying to get an appointment for over a week now. The service manager called me to tell me the part to fix an issue I'm having was in, transferred me to the service writer to make an appointment, but they didn't pick up. I left a message, and never received a call back. More