Donovan Brummond

Service quality continues to deteriorate. I brought the car in for 48,000 mile service (oil change and tire rotation). The next day, I got a low tire pressure warning. Inspection revealed tha I brought the car in for 48,000 mile service (oil change and tire rotation). The next day, I got a low tire pressure warning. Inspection revealed that pressures were incorrect, indicating they had not been checked. In addition, there was oil around the filter. Subsequent conversations with Donovan and Dee made me believe that this was not unusual. Donovan indicated that they train their employees, and I responded "This isn't training - anyone off the street would have done better." Donovan abruptly said "Don't tell me how to hire my employees!" and hung up. I'm concerned that the employee messes up something serious and harms someone. Adding to that, the inspection revealed that the rear tire condition was "yellow", but it wasn't mentioned by the advisor. At an earlier visit, a marginal battery wasn't mentioned. In each case, we subsequently bought replacements elsewhere. More

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Service used to be Great, not good any more. New tires, with a bad valve, requested a call back and never got one.......went to discount tire instead they are great and I should have gotten tire New tires, with a bad valve, requested a call back and never got one.......went to discount tire instead they are great and I should have gotten tires there not with WBS. More

by bill Verified Customer Verified Customer

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Easy to make an appointment and get in quickly. Staff always friendly and helpful!!thanks Staff always friendly and helpful!!thanks More

by PAMELAMARIECLARK Verified Customer Verified Customer

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Everyone at the dealership was courteous and helpful. Donovan in particular went above and beyond to make sure all issues with my car were resolved. Donovan in particular went above and beyond to make sure all issues with my car were resolved. More

by jenniferbaker.mail Verified Customer Verified Customer

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Good service, loaner provided and finished on time. I'm happy with the service I received. I'm happy with the service I received. More

by clenh2023 Verified Customer Verified Customer

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Show room, service and waiting room are all very nice and inviting . Always a good experience in the last 5 years, every time. inviting . Always a good experience in the last 5 years, every time. More

by EJKATZMARK Verified Customer Verified Customer

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The best service writer’s and salesman around! Only place to buy or service your Acura. Only place to buy or service your Acura. More

by nickh22a Verified Customer Verified Customer

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Yvonne is one of the best salespeople ever! She listens to all you have to say and works with you to find what you need within your price range. I have leased my second Subaru Crosstrek through She listens to all you have to say and works with you to find what you need within your price range. I have leased my second Subaru Crosstrek through Yvonne and White Bear Acura Subaru and I couldn't be happier! As long as I stick with Subaru (which will be a long time), I will stick with White Bear and Yvonne! Their service department is also spectacular and I have never had an issue getting in when needed or understanding the services offered, pros and cons, and cost and being able to make selections on my own without guilt. More

by bcamaddox Verified Customer Verified Customer

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Prompt repairs of my factory recall. Plus great snacks. Really. Just a super experience all around Plus great snacks. Really. Just a super experience all around More

by hhanson3 Verified Customer Verified Customer

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I have always been very satisfied in all my dealings with White Bear Accura Subaru White Bear Accura Subaru More

by sherryanddick1 Verified Customer Verified Customer

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