Donovan Brummond | Page 2

Very efficient & caring. I have always felt comfortable bringing our car in for maintenance.Thank you very much! I have always felt comfortable bringing our car in for maintenance.Thank you very much! More

by JPBELLEISLE Verified Customer Verified Customer

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Not sure if this is for my recent service or the purchase of my 2023 Outback. The entire team has been above and beyond professional. Even through the buying process, there was low pressure (except for th of my 2023 Outback. The entire team has been above and beyond professional. Even through the buying process, there was low pressure (except for the extra warranty stuff). The issue with the hitch installation was handled professionally and resolved, which is what matters. No process is 100% perfect, so it is the professionalism of the team to listen and follow through to the end that made the difference. I want to highlight Donovan Brummond especially - I have never met a service manager with the care, transparency, communication and follow through. (and I can say this with experience from another dealer that isn't far from Subaru). Great Job Subaru Team! More

by mapeabody1 Verified Customer Verified Customer

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Swapped my winter tires and changed my oil before I finished my coffee. Thank you! finished my coffee. Thank you! More

by Nick TSX Verified Customer Verified Customer

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Have submitted several times already! Bad website? Check it out! This is a good example of a need to review! Bad website? Check it out! This is a good example of a need to review! More

by davidlcross Verified Customer Verified Customer

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My hitch was not installed to work with my bike carrier. It took 3 hours in a separate appointment to improve it. The black stop is now falling off and I don’t want another 3 hour appointment. Also the It took 3 hours in a separate appointment to improve it. The black stop is now falling off and I don’t want another 3 hour appointment. Also the hitch is angled down which doesn’t seem right. 1/13/2023 The team at the White Bear Subaru service department are true professionals. I am impressed with the diligence in responding to the issue with the hitch so far. The issue isn't resolved yet, but Matt Jensen, Greg, Donovan have demonstrated nothing but the highest level of professionalism and follow through to address the issue at hand. 1/20/2023 Update. Subaru resolved the issue 100%. Thank you! More

by mapeabody1 Verified Customer Verified Customer

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Dee is always great. Thorough and precise with the work he does. Would definitely recommend the dealership for services. Thorough and precise with the work he does. Would definitely recommend the dealership for services. More

by Kevin Vue Verified Customer Verified Customer

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From the leasing of my Car, to special tech support, to service, it was a very good experience, service, it was a very good experience, More

by judithfeldman1 Verified Customer Verified Customer

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Have had poor service the last few years with this dealership. Most recent oil change in Sept. ‘22 also had to return back because technician did not put a reminder/followup sticker. Very basic task a dealership. Most recent oil change in Sept. ‘22 also had to return back because technician did not put a reminder/followup sticker. Very basic task after doing an oil change. Also followed up with service manager because of a seperation of the steering column casing. He told me to ome on in and they would look at it. No appointment needed, just a text to him before coming. Texted/called him 3 times, no response. Because of all these issues these last few yeRs I will never return to Subaru White Bear. Worst customer service from a company ever! I will and have shared my experience with others so they are aware. More

by GALGA961 Verified Customer Verified Customer

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They were helpful to respond to the car issues and advocating for us with corporate! advocating for us with corporate! More

by ROSESICORA Verified Customer Verified Customer

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Arrangement to order 2023 Crosstrek was concise and thorough. Couldn't have asked for better interaction: warm, personal, competent! thorough. Couldn't have asked for better interaction: warm, personal, competent! More

by RDAVIN Verified Customer Verified Customer

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