Donovan Wilkins | Page 2

Donovan gave amazing customer service. .very professional and extremely helpful with everything! Great communication Saw the need and gave honest feedback in a professional way! .very professional and extremely helpful with everything! Great communication Saw the need and gave honest feedback in a professional way! More

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Initially, I had some issues with my vehicle purchase. But eventually between myself, Michael Sanchez, and Steve, we were able to resolve all of my issues. Legally, this dealership did not HAVE to help me But eventually between myself, Michael Sanchez, and Steve, we were able to resolve all of my issues. Legally, this dealership did not HAVE to help me - but they did. So, for that I thank everyone at Courtesy Kia. :) More

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Worst dealership I've ever been to ,they lie Right To your face and smile when there cheating you These people have no morals , could careless if you get good service they just want that 5⭐️ Rating on your face and smile when there cheating you These people have no morals , could careless if you get good service they just want that 5⭐️ Rating on the BBB They only have a 3.2 Rating. Never do business with courtesy kia there liers,cheaters and they could care less about there customers. More

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There is a great dealership super clean, very efficient. They will help you with your Kia and give you recommendations on things you need to do. They will help you with your Kia and give you recommendations on things you need to do. More

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Worst dealership experience I’ve ever had. Sold me an Infiniti QX30 with 31K miles and it needs $3500 in repairs within the first 50 days of me having the car. Dealership refuses to make repai Sold me an Infiniti QX30 with 31K miles and it needs $3500 in repairs within the first 50 days of me having the car. Dealership refuses to make repairs of assist in resolving this issue. Way to go, KIA. You suck. More

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Very pleasant to work with Donovan. Was very professional and got me rides to home and back to the dealership. Was very professional and got me rides to home and back to the dealership. More

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I came in to Courtesy to get a recall done the other day. Donavan was my contact person and the recalls were taken care of. Donavan told me at the next service I needed the Transmission flushed and the tire Donavan was my contact person and the recalls were taken care of. Donavan told me at the next service I needed the Transmission flushed and the tires had 70% tread left. That was good news beings I was told at the previous service which was only 4000 miles since we purchased the vehicle, that the front tires needed to be replaced immediately and if something happened my warranty would not cover it. I had purchased the and paid for the extra Certification, I was less than happy as I had purchased a tire warranty from Courtesy which I found out is only good for the tires that came with the car. Also a woman that called the other day, asking if I wanted my Sorrento serviced, I told her no and that I would never bring my car to Courtesy for anything. I asked her if she would like to know why, her reply was a simple “Not really”! We have purchased two used Kia’s, one leased, two new, and one Certified. I will go to a different brand next time and of course a different dealer. More

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The service writers were right on the spot and kept me informed during the entire process. All the maintenance items were taken care of quickly. The entire dealership was clean and neat. informed during the entire process. All the maintenance items were taken care of quickly. The entire dealership was clean and neat. More

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Best service I could ask for! The gentleman in the department are a joy to work with. They are on top of the repairs needed for my vehicle and didn’t hold back with the details. S The gentleman in the department are a joy to work with. They are on top of the repairs needed for my vehicle and didn’t hold back with the details. Service was quick and I will definitely be coming back to Courtesy Kia in the future for all my next services! More

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Was greeted promptly when arriving at service department. Customer communicat was great. Vehicle repair completed before expected time promised. Adam Downie was excellent! department. Customer communicat was great. Vehicle repair completed before expected time promised. Adam Downie was excellent! More

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