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Doug Butler
Doug Butler at Corwin Ford of Tri-Cities

Doug Butler

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
14 Reviews
4.8

14 Reviews

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14 Reviews of Doug Butler

March 26, 2026

Dealership Rating
Employee Rating

Excellent customer service Very friendly and welcoming Fast and prompt service Clean and comfortable waiting area More

by ALANR.BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brenden Bender, Jesse Gutierrez, Juan Orozco, Janelle Foster, Nayeli Gonzalez, Allan Cardenas, Noah Benavides, Josue Alvarez, Tina Beaver

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Mar 26, 2026

Corwin Ford of Tri-Cities responded

We’re delighted the service visit for your Mustang was friendly, welcoming, and fast. It’s great to know the waiting area provided a comfortable space. We look forward to assisting you again. Angela Hancock, Service Manager

February 03, 2026

Dealership Rating
Employee Rating

They were kind helpful in answering my questions about the pickup. And they took good care of me More

by jerryheimgartner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Feb 04, 2026

Corwin Ford of Tri-Cities responded

Thank you for the five-star rating. We’re glad Doug and the team could answer your questions and take great care of you during your Ford F-150 Hybrid service. We appreciate your feedback.

December 09, 2025

Dealership Rating
Employee Rating

Always had a productive experience here. Doug had been fantastic at getting repairs approved thru our extended warranty and fixed quickly. More

by madmacks89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Dec 10, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

December 07, 2025

Dealership Rating
Employee Rating

Ford finally fixed a Ford. It might have been my own fault. Doug was very patient with me. More

by FAYE.KELLIHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Dec 08, 2025

Corwin Ford of Tri-Cities responded

Faye, thank you for taking the time to share your thoughts on working with Doug and our team. We're glad to hear we delivered such a great experience! Angela Hancock, Service Manager

November 27, 2025

Dealership Rating
Employee Rating

Great service, great communication, stands behind their work. This is why I have a Ford truck! More

by imakemud2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Nov 27, 2025

Corwin Ford of Tri-Cities responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 26, 2025

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Employee Rating

We love how you handle things. You call to let us know what is going on and we appreciate that. Keep up the good work. More

by pamelamunsch380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler, Kevin Cornejo, Noah Benavides, Demetrio Castaneda, Josue Alvarez, Cristian Mendez, Tina Beaver

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Nov 26, 2025

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 22, 2025

Dealership Rating
Employee Rating

Mykel was prompt, attentive, and courteous in his visit to perform some recalls on our vehicles. It means a lot that these modifications can be done in the field, when before, we had to expend a lot of man More

by WDAVIS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Hancock, Derby Monroe, Rudy Moran

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Nov 22, 2025

Corwin Ford of Tri-Cities responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Angela Hancock, Service Manager

October 12, 2025

Dealership Rating
Employee Rating

The service team was able to get me in for a short notice repair and even worked after hours to get my truck back on the road. They greatly exceeded my expectations. More

by happyfestivous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josue Alvarez

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Oct 12, 2025

Corwin Ford of Tri-Cities responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Corwin Ford of Tri-Cities. We look forward to having you as one of our valued customers for many more years to come! Angela Hancock, Service Manager

October 09, 2025

Dealership Rating
Employee Rating

I just did my oil change at Corwin Ford Tri-Cities and had a great experience! Everything was quick, smooth, and professional. Noah took great care of me, super friendly, helpful, and made sure my vehicle More

by LAU1AYALAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Gutierrez, Juan Orozco, Laura Ayala, Doug Butler, Kevin Cornejo, Noah Benavides, Josue Alvarez, Journey Dewey, Tina Beaver

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Oct 09, 2025

Corwin Ford of Tri-Cities responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Corwin Ford of Tri-Cities to be a positive one. Please don't hesitate to reach out if you need anything else. Angela Hancock, Service Manager

October 03, 2025

Dealership Rating
Employee Rating

Seemed like they were dragging their feet fixing my truck. Took them 2 months to get it fixed More

by Diem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 07, 2025

Corwin Ford of Tri-Cities responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to discuss your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will be in touch. Angela Hancock, Service Manager

Oct 07, 2025

Corwin Ford of Tri-Cities responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to discuss your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will be in touch. Angela Hancock, Service Manager

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