Doug Miller | Page 2

Great buying experience! Highly recommend Yama as a sales rep. Great dealership with friendly staff. Highly recommend Yama as a sales rep. Great dealership with friendly staff. More

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Loved working with Alex Q! Great guy. Honest and hard-working. Loved the overall feel of the dealership. Great guy. Honest and hard-working. Loved the overall feel of the dealership. More

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You only get one chance to make a good first impression and Five Star fails that test for me. While my salesman was likeable, the lack of follow through on my concerns with the vehicle appearance at deliv and Five Star fails that test for me. While my salesman was likeable, the lack of follow through on my concerns with the vehicle appearance at delivery negated any good feelings I had going into the purchase. I scheduled to return my vehicle to have a paint chip touched up that was already on the vehicle prior to me taking delivery. I stated that I was not happy that the white marker labels were left on my black wheels. After getting my vehicle back, the white marker labels were still there. The lack of awareness by the prep/detail crew is confounding. I ended up removing the stickers myself. When it came to the finance department, this dealership hit a new low for me. I already knew my approved rate and term, but the finance guy quoted a 1% higher rate. He said that if I purchased the extended warranty and the maintenance agreement, he would lower my rate by 1%, bringing it back down to the advertised FMC rate. Then, I noted that a new add-on was included on the buyer's order he wanted me to sign. It contained a "vin etch" item for $499. I told him that I did not want or need that item. He stated "it is already on the vehicle, so you have to pay for it". Tied selling is still illegal in this country, but this guy doesn't seem to care. The best surprise with that "vin etch", it is not installed on my vehicle. Fraud and deceit is not something I take lightly. More

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Honest & no-nonsense experience. Large inventory to choose from. Doug, Kim & Preston gave me a 5-star experience. Large inventory to choose from. Doug, Kim & Preston gave me a 5-star experience. More

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The purchase experience was outstanding. The sales rep. Tate Kerffer did an excellent job. Douglas Miller the sales manager did a superior service. He stayed with me and made sure I was tra The sales rep. Tate Kerffer did an excellent job. Douglas Miller the sales manager did a superior service. He stayed with me and made sure I was trained on all the new features. Mr. Miller was very busy but still took extra time to make sure i was completely satisfied. I will buy my next car at Five Star Ford Dallas. More

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Tate and Doug Miller are the nicest and most patience dealership folks I’ve ever worked with. I kept having so many questions and they helped me through each and every one of them. Superior customer serv dealership folks I’ve ever worked with. I kept having so many questions and they helped me through each and every one of them. Superior customer service during the sale and afterwards as well when I picked up my new 2023 Expedition. They have a customer for life. 3rd Ford for us and Five Star in Plano is the best. More

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Tyrone Burks was very professional he took the time to understand my needs and concerns and help me pick out a great looking new 2023 F150. Thanks Tbone understand my needs and concerns and help me pick out a great looking new 2023 F150. Thanks Tbone More

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Top notch dealership. Made us feel very welcomed and comfortable. Quick and easy purchase, no hassle, no issues. Made us feel very welcomed and comfortable. Quick and easy purchase, no hassle, no issues. More

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