Doug Rice | Page 22

From my very first contact with Frederick Nissan (a phone call to determine if the car I wanted was available) to my most recent service visit, I have always been treated with efficiency and courtesy. The f call to determine if the car I wanted was available) to my most recent service visit, I have always been treated with efficiency and courtesy. The friendliness and knowledge of everyone has been great; customer service is superb. I wouldn't hesitate to recommend the dealership to anyone, and when I buy my next vehicle, it will certainly be at Frederick Nissan. More

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Gary, While I have not completed any of your review Gary, While I have not completed any of your review requests in the past, I want you to know Doug has been really great, especially over this last Gary, While I have not completed any of your review requests in the past, I want you to know Doug has been really great, especially over this last year, as our Quest neared and exceeded 100,000 miles (the end of our extended warranty). You were able to resolve a great number of issues before the end of the warranty, at a great savings to us. Even now that the extended warranty has expired, Doug seems to do everything he can to control our service costs, which we so appreciate in this economy. Yesterday, I was in for "VDC OFF" and "Brake" indicator lights on, and fully expected a costly repair, as our Quest is so electronic. Fortunately, your mechanic determined it was simply low brake fluid. He did find an oil leak, which cost me $200+, but it made me feel like he was looking for real problems, and not taking advantage of the fact that the indicator lights that were on. I don't mind spending time in your waiting area, since I never make an appointment, and Doug comes out regularly to let me know the status. In fact, only once did I make an appointment, and that day I spent at least 5 hours waiting, so I resolved that was not worth it, and by the way, Doug was not there that day. Doug has always offered me shuttle service, or a loaner car if you need to keep my Quest. I have to tell you I did not appreciate having to spend $80+ to have a license plate bulb (which I purchased for less than $2) replaced, because the entire interior of the rear door had to be removed to replace it, but that is not your service department's fault. However, if you have any say with the manufacturer, please let them know, because that is ridiculous. When I was shopping for a mini-van back in 2003, I looked at both the Honda and Toyota dealerships in Frederick. While I thought I preferred the Toyota Sienna, I did not have a good feeling about the dealership. Jeff (whose last name escapes me, but greets me every time I am in there for service) sold me the Quest, and I have been extremely happy with both the car and your service ever since. I want to thank you and Doug (as well as Marty, and the newest lady, whose name I don't know, for the few times I have dealt with them) for keeping my 2004 Quest on the road at the least possible cost to us. Thank you so much, and feel free to contact me at the number below! Deborah Putman 240-344-3155 (Quest is in my husband's name: Geoffrey Anderson) More

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My usual experience is to get called when the car is actually ready to be picked up, which usualy take about 10-15 minutes. This time I was called and my car wasn't even off the lift. The recommended s actually ready to be picked up, which usualy take about 10-15 minutes. This time I was called and my car wasn't even off the lift. The recommended services were explained to me and then I was told it would be another 10 minutes. About 40-45 minutes later did Doug come back to the room to tell me the car was ready. He explained what happened, which he could have told me when I got there and that it would have been a longer wait. Customers don't like to be told a time and then it take 4or5 times longer. It's unprofessinal and irritating. If Doug would have been upfront and honest with where my car was and how long it would take, I would be less likely to complain. Now as far as sthe price, $85 to have an oil change, lube, and tires rotated was way over priced. I could have the same thin done at other establishments around the area for $40 to $50 less. But if I don't have it serviced at Frederick Nissan I loose out on the promotion I got when I first baught the car. I really enjoy and love my Nissan and would've recommended Frederick Nissan to others. However this latest experience has definitely soured any intention to ever come back to Frederick Nissan, much less endorse the dealership. More

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I was satisfied with my service except the sticker telling me when my next service is due is unreadable. It is this kind of detail that would make your service superior. I would never recommend thi telling me when my next service is due is unreadable. It is this kind of detail that would make your service superior. I would never recommend this dealership because when i bought my car there were a few items and neither the Sales Manager or the General Manager would even return my phone calls much less fix the problems. More

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Overall was a great experience. I went in for service mid-afeternoon and the team was able to provide the service. The car needed some additional service, that the original plan, and they were able to co mid-afeternoon and the team was able to provide the service. The car needed some additional service, that the original plan, and they were able to completed at the same time. I also appreciate the fact that you provide military discounts. More

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The process was quick and painless. The employees worked well together to get me in my Altima despite a big snow storm beginining to start. The employees working were very friendly and informative. I will well together to get me in my Altima despite a big snow storm beginining to start. The employees working were very friendly and informative. I will bring my Altima there for any service needs and recommend to others. The price was good because I purchased the 65K mile package with my Altima which allowed this to be free. Good experience. More

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Mr. Younger at Frederick Nissan has a wonderful talent of professionals that I believe are very great to work with. He is very lucky to have a team with members like Doug, Denny, and Gary Lewis. I appreciate professionals that I believe are very great to work with. He is very lucky to have a team with members like Doug, Denny, and Gary Lewis. I appreciate everything they did for me. I look forward to working with Frederick Nissan based on the out come of my Nissan USA service campaign. More

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Doug was very friendly and helpful both this time as well as when I had originally come in for them to look to see which part was needed for my truck. I had come in for a replacement of a recalled part on my as when I had originally come in for them to look to see which part was needed for my truck. I had come in for a replacement of a recalled part on my Frontier. The truck was ready in a much quicker time than I had expected. More

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Doug and Marty have been taking care of my Nissans for years. I currently own 3 Nissans and bring them all to Frederick because of the great support I get from these guys and their teams. I completely t years. I currently own 3 Nissans and bring them all to Frederick because of the great support I get from these guys and their teams. I completely trust their judgment and recommendations. They are always understanding about expenses and prioritize vehicle work to keep my family and I safe and on the road. Take care of these guys.....I'll keep coming back to Frederick for maintenance because of their outstanding expertise and customer support. Terry Tielking More

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I had my 1997 maxima serviced Jan 18, 2011. (1) Part of the exhaust heat shield had rusted and fallen off. Doug clearly explained all options and their safety implications. I was able to choose the lowest the exhaust heat shield had rusted and fallen off. Doug clearly explained all options and their safety implications. I was able to choose the lowest cost option with confidence based on Doug's explanation. I really appreciated his integrity and looking at the situation from my perspective. (2) He clearly explained the service options in the same manner and I was able to choose which ones to do from my perspective. (3) Also, they had a shuttle take me home. Every one: cashier, mechanics, sales all were helpful and friendly. Sincerely, Guy Henry More

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