Dzevad Masinovic | Page 3

Purchasing the car was not the problem. The problem came with the paperwork that was needed to get the car registered and sales tax paid. So temporary tags were issued when purchasing the The problem came with the paperwork that was needed to get the car registered and sales tax paid. So temporary tags were issued when purchasing the car on 8/1/2022, expiring 8/30/2022. The dealership thought it was okay to mail the paperwork on 8/24/2022, which would have only been 6 days until the temp tags expired. Well the mail screwed up and after going to wrong post office was sent back to dealer 9/1/2022. Drove to dealer on 9/2/2022 and spent about an hour because no one could find the envelope. Finally found the envelope. Went to the DMV and stood in line for 1 1/2 hours finding that the dealership did not include an emissions. So had to get emissions, went back to DMV, oh sorry you need an inspection of ID/OD because vehicle came from another state. So had that done went back to DMV, finally got new car registered. So I have placed call to salesman that we purchased car from and Sales manager and I have not received any return call to date. We had to pay late fee to DMV, pay for emission and ID/OD and a lot of time spent when if dealership would have been competent enough to provide all paperwork that was needed, this wouldn't have happened. I don't suggest you go there for your car and if you do, make sure you get the proper paperwork that the dealership should provide. Very disappointed More

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I had a great experience at SunTrup. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealer Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership. Ask for James he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. More

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Without a doubt the best experience with Rafaela. She is an absolute sweetheart, very personable. You’ll feel like you’ve already known her for years! I came in looking for a Telluride amidst the mos She is an absolute sweetheart, very personable. You’ll feel like you’ve already known her for years! I came in looking for a Telluride amidst the most challenging market and she was beyond knowledgeable. Rafaela and her team took beyond great care in giving me a deal I couldn’t refuse, pulling all stops to keep me comfortable in my price price range. I did not spend my entire day off at the dealership which is very important to me; not too fast, not too slow, straight to the point absolutely no hassling. This is a team you can count on to take care of you and treat you like a valued customer which is hard to find in today’s world. A massive thank you to Rafaela, the general manager as well as the finance manager for a wonderful experience! Your efforts are GREATLY appreciated! All my love, Jennifer. More

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Great experience! Moe Saad was our Salesperson and was FANTASTIC! This is our second car from Suntrup and will sure send our family :) Moe Saad was our Salesperson and was FANTASTIC! This is our second car from Suntrup and will sure send our family :) More

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You always imagine going to the car dealerships would be so much headache and anxiety. These guys over at Suntrup kia made it an extremely easy and stress free process. especially Dan The Man! I came in wit so much headache and anxiety. These guys over at Suntrup kia made it an extremely easy and stress free process. especially Dan The Man! I came in with negative equity and left with a check and equity in my vehicle. I could not ask for a better experience. This team is 10 out of 10! Thanks again Dan Mann and the rest of the staff. More

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Very nice people specially the manager & Mho Very nice, works hard and professional does not waste the customer's time and is very honest, and has great patience, I love this place with these people, the m works hard and professional does not waste the customer's time and is very honest, and has great patience, I love this place with these people, the manager is Javad and Mho!!! More

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Just purchased my third car from Dan Mann and Sunturp South. As always I am very pleased. If your looking for an honest salesman look no further. He’s your guy. South. As always I am very pleased. If your looking for an honest salesman look no further. He’s your guy. More

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This dealership, hands down has the worst sales manager I have ever encountered in my life and at his requested I am spending time to give him a thumbs down review. We put a $1000 deposit down on a vehicl have ever encountered in my life and at his requested I am spending time to give him a thumbs down review. We put a $1000 deposit down on a vehicle that they had marked up $5000 over MSRP, it took almost two months to come in, during that wait our truck that we planned to trade in needed $3000 in repairs so we decided to keep it and and use as a work vehicle. The sales manager told us he would not sell us the car that we had been waiting on without the trade in, holding the truck hostage as to make us buy the craptastic Kia. He dropped the f bomb multiple times in front of us and other salesmen at the the young man that sold us the vehicle, cussing him out for "allowing" this to happen again and told us this was the way the new world of car buying worked. Save yourself the stress and don't bother shopping at Suntrup. More

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Mark Yochum was the best! Great customer service! Julie in finance was great as well! Fast and efficient Great customer service! Julie in finance was great as well! Fast and efficient More

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Brandon, was a great help to the wife and I, what a guy! He listened to our needs when picking out a car. Brandon, is the type of salesman you want to talk with, very knowledgeable about the vehicles and He listened to our needs when picking out a car. Brandon, is the type of salesman you want to talk with, very knowledgeable about the vehicles and patient when it comes to disision making. Brandon, really did his best at helping us through the deal from start to finish. I highly recommend Brandon, when it comes to purchasing a car with the Kia Dealership! The team as a whole made us feel very welcome! William and Denise More

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