EDWIN RIVERA

I am writing to formally express my disappointment regarding my recent experience at your establishment, which I found to be both unprofessional and deeply concerning. Upon my arrival, I requested to regarding my recent experience at your establishment, which I found to be both unprofessional and deeply concerning. Upon my arrival, I requested to speak with a Spanish-speaking representative. However, I was introduced to a sales representative who spoke Portuguese. As a result, there was a significant language barrier, and I was unable to understand much of what was communicated during our interaction. More disturbingly, I was shocked by the conduct of the sales representative. He spoke disparagingly about the staff member who initially greeted me, making derogatory comments and claiming many of his colleagues do not like to work and prefer to leave early. Furthermore, when I asked if he could run a credit check, I specifically asked four times if this would be a soft inquiry rather than a hard inquiry. Each time, he assured me it would not be a hard hit. The sales manager, Daniel, provided the same false assurance. Despite these repeated promises, a hard inquiry was performed on my credit. This dishonesty is completely unacceptable. To conclude the visit, the sales manager became aggressive when I decided not to move forward with a decision, and he refused to shake my hand when I departed. This is not how you build trust with new customers, and this will be the first and last time I visit this dealership. I expect a response regarding how this situation will be addressed, particularly concerning the unauthorized hard inquiry on my credit report. More

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Muy buena atención servicio rápido personal muy amable y eficiente vendedores q te asen sentir en familia eficiente vendedores q te asen sentir en familia More

by beniluna517 Verified Customer Verified Customer

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In this dealer are always working hard and open to find good options for your need. good options for your need. More

by JUAN.MARRERO99 Verified Customer Verified Customer

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The experience was very pleasant and pleasant without a doubt I would buy a car here again the service is excellent and they make you feel at home I recommend 100% buying a car here. doubt I would buy a car here again the service is excellent and they make you feel at home I recommend 100% buying a car here. More

by LOPEZERICKSON08 Verified Customer Verified Customer

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Great service. Faster than expected. There was a comfortable place for me to wait and complete transparency. Faster than expected. There was a comfortable place for me to wait and complete transparency. More

by NINALUCAC Verified Customer Verified Customer

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Provided excellent customer service with a seamless and efficient process. Took the time to thoroughly understand the customer’s needs and adapted accordingly to ensure a positive and personalized experien efficient process. Took the time to thoroughly understand the customer’s needs and adapted accordingly to ensure a positive and personalized experience. More

by VALERIEDUME12 Verified Customer Verified Customer

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So my mom ask me to help her co sign for a vehicle and I was mmk ore then willing to help. She told them that I would be a co signer and she had a specific budget she is wanted to stay under. After reviewin was mmk ore then willing to help. She told them that I would be a co signer and she had a specific budget she is wanted to stay under. After reviewing the documents they sent over they completely lied about trying to help my mother and tried to make me the actual buyer instead of the co signer. I then told my mother that I would not sign the documents because that's not what we agreed. The next day I find out my mother walk out with the vehicle she was interested in without my signature, clearly this dealership Forged my signature to allow my mother to leave with the car and lied saying I sign for it when I actually didn't. I don't trust them, take full advantage of individual situation so they can make a profit and it's not right. I will he getting a lawyer if my mother can get this problem resolved by tomorrow. More

by Ruben Diaz Verified Customer Verified Customer

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Ayudan muchísimo al cliente, buscan opciones y alternativas, el trato es cordial y amable, se interesan en que el cliente salga satisfecho. Los recomiendo. alternativas, el trato es cordial y amable, se interesan en que el cliente salga satisfecho. Los recomiendo. More

by yussyaponte Verified Customer Verified Customer

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Very good service that they did with me, they are very good people and I recommend them wholeheartedly, because this Diler has the people who help you good people and I recommend them wholeheartedly, because this Diler has the people who help you More

by jimenezdelgadopedro8 Verified Customer Verified Customer

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Muy buen trato. Nos atendió el Sr. Edwin, con mucha paciencia y amabilidad. Salimos contentos mi esposa y yo. Nos atendió el Sr. Edwin, con mucha paciencia y amabilidad. Salimos contentos mi esposa y yo. More

by LORGIO ESPINOZA GARCIA Verified Customer Verified Customer

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