Edgar Chaparro | Page 18

Other than the usual facts when purchasing a vehicle/ you must stop at too many different offices to sign documents -. Otherwise A+ service at best must stop at too many different offices to sign documents -. Otherwise A+ service at best More

by YOSSI_1956 Verified Customer Verified Customer

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I found Lexus if Pembroke to be a lot more laid back and at the same time focused on keeping me as a customer. I had very pleasant experiences with Mike Banko and Edgar throughout my buying experience. I wa at the same time focused on keeping me as a customer. I had very pleasant experiences with Mike Banko and Edgar throughout my buying experience. I was kept informed and treated fairly , for that alone I will be back. More

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Edgar was very pleasant and friendly to be with. He went out of his way to help us and make us happy. I will be coming back to him for future car purchases. out of his way to help us and make us happy. I will be coming back to him for future car purchases. More

by lziolkowski131 Verified Customer Verified Customer

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I was greeted professionally. The wait was 5 minutes. The car was washed. However, used sales needs help. I was never called by the sales person to following, and there were concerns. car was washed. However, used sales needs help. I was never called by the sales person to following, and there were concerns. More

by ppatters Verified Customer Verified Customer

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Excelente service prompt professional and friendly. Thanks so much. Will be recommending your dealership to any one I could Thanks so much. See you soon friendly. Thanks so much. Will be recommending your dealership to any one I could Thanks so much. See you soon More

by LEDOTTIN Verified Customer Verified Customer

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Last minute surprise We had a fairly good experience upon driving into Lexus of Pembroke Pines and purchased our Rx350 which we had research for months. We agreed on a pri We had a fairly good experience upon driving into Lexus of Pembroke Pines and purchased our Rx350 which we had research for months. We agreed on a price and after finalizing our deal, we were given one set of keys (this was a 2017). The salesman was very kind but told us we had to have the 2nd set made on our expense and that we would get the 'dealer "special discount". I requested our sales rep talk to the sales manager and reconsider this request as at this point the customer service started to feel a little bitter. The sales manager through our sales rep told us there was nothing they could do and if we needed a second set of keys we had to pay. At this point, we are in the office transferring our insurance to our new car almost done and waiting for the keys. I know the vehicle we purchased was a lease-return and whenever you return a lease without the 2-sets of keys the dealer will be charging for the lost key. Well, this dealership double dipped. Yesterday the locksmith came to my house, made me the 2nd set, and charged me $180 for one key. The cost was never the issue, it was the customer service post-sale that will cause us to never refer anyone to this dealership. I should have been told prior to the contract written. Instead, they choose to tell me upon the completion of the sale and almost walking out the door. My sister is coming in next week looking to purchase a new car which we were going to refer her but not knowing how last-minute issues are handled, this is a definitely NO. I don't want any surprises. The manner in which every deal is handled is critical up to the very end. More

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Great. Very professional and direct no xx. This guy was honest and straight forward. Bargaining went very well he wanted to sell i wanted to buy so we came t Very professional and direct no xx. This guy was honest and straight forward. Bargaining went very well he wanted to sell i wanted to buy so we came to a conclusion without the xx. More

by rjailal100 Verified Customer Verified Customer

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Never again. I bought a 2019 Dodge Pickup Truck from them. Edgar was good to start with then when he knew he had the sale he didn't care any longer. When I explained there was no Owners Manuel he said i them. Edgar was good to start with then when he knew he had the sale he didn't care any longer. When I explained there was no Owners Manuel he said it's not his responsibility and that I would have to buy one myself. When I pointed out that the tires that were on the Truck when first looked at it test drove it and when took delivery of it were not the same and that the spare was a bald passenger car tire he just said that's strange. After I bought the Truck it was okay good bye. It also took exactly 30 days to get The Tag and Registration. It seems that no one at this Dealership cares about their customers when they have their money. No call backs no answer to emails nothing Face to face they just shrug it off and it's not their problem but yours. The truck only had 13,000 miles on it and I should not have had to buy tires 3 days after I bought it but again they didn't care. More

by JERRYPCISTORMWATERSOL Verified Customer Verified Customer

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The service was exceptional. I would definitely recommend Lexus of Pembroke pines to close friends and family; generally anyone who asks me, I plan on recommending Lexus of Pembroke pines. Keep up the great Lexus of Pembroke pines to close friends and family; generally anyone who asks me, I plan on recommending Lexus of Pembroke pines. Keep up the great work! More

by JIANSONG1022 Verified Customer Verified Customer

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Excellent Service! I had to bring my Lexus in as at highway speeds it was not riding smoothly. I determined myself that it could have been due to a high speed balance. I had to bring my Lexus in as at highway speeds it was not riding smoothly. I determined myself that it could have been due to a high speed balance. When i brought the car in i was greeted and taken care of by a service tech and introduced to Melissa Ho who asked and listened to what i had to say about the issue. Sure enough that was all it was as confirmed by her and I was all set and on my way. Excellent experience. More

by GZILLO1 Verified Customer Verified Customer

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