Edward Cooley

BUYER BEWARE! !!! I purchased a used vehicle on November 18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major !!! I purchased a used vehicle on November 18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major components). The signing of the paper and the inspection were brief as the dealer told me they support their cars and used cars go through a very comprehensive inspection process, (plus I wanted to respect their time for staying to the last minute to close, plus I was told hey will support me for 30-days. So, being an ethical person myself, and having a high level of trust in people, when I buy from a dealer, one would think you are covered and taken care of. (Unfortunately…. NOT a trustworthy dealer.) Just LIES! After driving it home that evening, I noticed something just didn’t seem right. I immediately called the next morning asking for support (including sent them videos of the engine issues). Sales, Sales Manager, Finance Manager, Service, General Manager all ignoring my voicemails and emails, as I got passed back and forth bunches of times! The dealership staff that I dealt with, all the way up to the General Manager continues to ignore my emails and voicemails. I have gotten Ed (GM) on the phone a couple of times by paging him and waiting on hold for long amounts of time. He acted like he knows nothing about my situation, rushing the call, says he will look into to it, and rudely hangs up! Never to be heard from once again!! They dismissed my request for support and I had to put $1800 into a vehicle that I only owned for 15 hours with less than 100 miles of driving. The staff is absolutely rude. When you actually do get somebody on the phone, they quickly dismiss the call, say they will look into it and never call you back. BUYER BEWARE! . Horrible customer service!! I would never recommend buying anything from this dealership! I have purchased dozens of vehicles in my years and this by far is the worst experience I’ve ever had. They are not interested in making it right and just don’t care! 3-weeks later and zero resolution or support! They have my money though! Very sad!!! More

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Everyone was awesome! Couldn’t ask for a better service team… Easy to talk to and listened!! Couldn’t ask for a better service team… Easy to talk to and listened!! More

by Birdslilly Verified Customer Verified Customer

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Friendly people willing to deal with me. No issues at all I will return for my next vehicle No issues at all I will return for my next vehicle More

by smithstr2 Verified Customer Verified Customer

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We drove an hr and 40 mins to get a van from Bob Ferrando Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worke Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worked, due to being pregnant in 90 degree weather as well as having 4 children in the van. We got there, test drove it, checked things out and wanted to buy. AC seemed to work fine... in the front. Air blew out the back and we did not realize it was not blowing COLD air. There is a sticker on the inside of the hood that says rear a/c unit has been disabled adjust refrigerant charge accordingly from April 5th. My husband confronted Joe about this sticker while checking out the vehicle and Joe said dont worry about that and tried to pick the sticker off with his fingernail. The next day, it was 90 degrees out and we figured out the rear ac did not work in the rear vents. So we called Joe told him the issue, as he gave us his card after the sale to call about any issues that they would make it right, he said he'd check with a manager and call back in 10-15 mins. We never received a call back. Between my husband and myself we called over a dozen times. I left multiple voicemails for the manager myself and my husband left 2 for Joe. We never received any calls back. We spoke to other workers there about the issue who told us they would tell the manager to give us a call or tell Joe. Never did we receive any calls back. I even did the chat on their website I asked the what our options were for returning the vehicle and told them the issues and they told me a manager would be reaching out. We purchased on 6/30 and our first call to Joe regarding this issue was on 7/1 when he said he'd call back in 10-15 mins. So here we are weeks out and haven't gotten any calls back. This has to be the absolute worst customer service we have ever experienced. Even if the excuse was we purchased a vehicle does not have a 'warranty,' we called LESS THAN 24 hours after purchasing regarding this issue. And never got a call back. More

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Shawn was great got myself and my son into two new vehicles. We appreciate his hard work! vehicles. We appreciate his hard work! More

by jasonburkett76 Verified Customer Verified Customer

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Bob Ferrando Ford always does a great job. I recommend them to all of my friends and family! I recommend them to all of my friends and family! More

by PDEDIONISIO Verified Customer Verified Customer

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Shawn Haas made the purchase simple and easy. This was the 2nd vehicle I purchased from him This was the 2nd vehicle I purchased from him More

by danruppp Verified Customer Verified Customer

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Bob Ferrando found the truck to fit our towing needs. We got a fair amount for the vehicle we traded-in. We took advantage of the employee discount offer. We got a fair amount for the vehicle we traded-in. We took advantage of the employee discount offer. More

by ck Verified Customer Verified Customer

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Treated me very well, salesman well educated on Ford Ranger. Will buy from again in future. Ranger. Will buy from again in future. More

by Howard Frantz Verified Customer Verified Customer

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Ready for your vehicle at the appointment time. Always polite. Should you need a loaner one is made available to you. That is why the last 7 vehicles I have purchased or leased were from Bob Ferran Always polite. Should you need a loaner one is made available to you. That is why the last 7 vehicles I have purchased or leased were from Bob Ferrando Ford. And I am sure I will be ready for another car or truck it will be from Bob Ferrando Ford. If it is not broke do not fix it! Why should I buy elsewhere? More

by ronbona2 Verified Customer Verified Customer

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