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Ekaterina Espinosa

Overview Reviews (286) Inventory (218)

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Ekaterina Espinosa

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Ekaterina Espinosa

Service Advisor

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.9

286 Reviews

Overview Reviews (286) Inventory (218)

4.9

286 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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286 Reviews of Ekaterina Espinosa

May 04, 2025

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Employee Rating

Very friendly and explained everything clearly and made vehicle pickup a seamless and car was done on time as promised vehicle pickup a seamless and car was done on time as promised More

by locarbs

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 05, 2025 -

Lester Glenn Subaru responded

Hey Locarbs, Thanks for sharing your experience! We're thrilled to hear everything was explained clearly and that your vehicle was ready right on time. It's great to know the pickup process was smooth and seamless, exactly what we strive for! Happy Driving, The Lester Glenn Subaru Team

May 01, 2025

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Employee Rating

Ekaterina was extremely helpful during the entire process, keeping me very informed on the progress of my repair. Everything worked out perfectly. I will be back. process, keeping me very informed on the progress of my repair. Everything worked out perfectly. I will be back. More

by KRISTIEZAC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 02, 2025 -

Lester Glenn Subaru responded

Hey KRISTIEZAC, Thanks for sharing your experience! We're so glad to hear that Ekaterina kept you informed and made the entire repair process smooth and stress-free! It’s always our goal to ensure everything goes perfectly, and we’re thrilled to know you’ll be back! Happy Driving, The Lester Glenn Subaru Team

April 24, 2025

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Employee Rating

Courteous, kind and knowledgeable. Helped when ever he could. Listened and explained everything clearly and completely Helped when ever he could. Listened and explained everything clearly and completely More

by JREBELO1494

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jamie Palazzo, Cody Monica, Lindsey Mulrain, Melissa Arnold, Sean Hefner, Nicole Damiano, John Mailot

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Apr 25, 2025 -

Lester Glenn Subaru responded

Hey JREBELO1494, Thanks for sharing your experience! It's wonderful to hear that you received such courteous and knowledgeable service. Taking the time to listen and clearly explain everything makes all the difference, and we're glad our team was there to help every step of the way! Happy Driving, The Lester Glenn Subaru Team

April 19, 2025

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Employee Rating

Katerina is amazing! Every time I bring my outback in for service, she provides exceptional customer service. She remembers details about my family and asks how they are Every time I bring my outback in for service, she provides exceptional customer service. She remembers details about my family and asks how they are doing. She provides feedback about my car and recommendations. She never tries to up sell and is very honest. She is one of the main reasons I keep coming back to Subaru for my service. More

by Jennyrett

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Lester Glenn Subaru responded

Hey Jennyrett, Thanks for sharing your experience! It’s wonderful to hear how much you appreciate Ekaterina’s thoughtful and honest approach! Her attention to detail and genuine care for you and your family really speak to the kind of service we strive for. We're so glad she's one of the reasons you continue to choose us for your Subaru service! Happy Driving The Lester Glenn Subaru Team

April 19, 2025

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Employee Rating

The young lady is definitely an asset to your service center at Subaru. professional kind and goes above and beyond the call of helping. center at Subaru. professional kind and goes above and beyond the call of helping. More

by LALHAMMER824

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Lester Glenn Subaru responded

Hey LALHAMMER824, Thanks for sharing your experience! We're thrilled to hear how impressed you were with the service and professionalism you received. It means a lot to know she went above and beyond to help, team members like her truly make a difference and we're lucky to have her! Happy Driving The Lester Glenn Subaru Team

April 19, 2025

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Employee Rating

The young lady Kat that helped us informed us of everything step-by-step. Very happy with her service ,she is definitely an asset to Lester Glenn Subaru dealership everything step-by-step. Very happy with her service ,she is definitely an asset to Lester Glenn Subaru dealership More

by LALHAMMER824

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Lester Glenn Subaru responded

Hey LALHAMMER824, Thanks for sharing your experience! We're so glad to hear that Ekaterina kept you informed every step of the way and delivered service that left a lasting impression! She's truly a valued member of our team, and we’ll be sure to pass along your kind words. Happy Driving The Lester Glenn Subaru Team

April 18, 2025

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Employee Rating

Great job by all. The best dealership I’ve ever gone to in my whole life. The best dealership I’ve ever gone to in my whole life. More

by CEUED

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Kerry Monica, Jr., Kathy Ottmer, Nicole Damiano, Keith Conroy, Bert Gomez, Eric Senatore

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Apr 18, 2025 -

Lester Glenn Subaru responded

Hi CEUED, Thanks for sharing your experience! We're thrilled to hear that you had such a positive experience with us. Your kind words mean a lot, and we're so glad to have earned your trust as the best dealership you’ve ever been to! Happy Driving, The Lester Glenn Subaru Team

April 18, 2025

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Employee Rating

I have to say the team that took care of me was above and beyond. Ekaterina kept me posted on the status of my car and answered any questions I had. The mechanic Danny knows his stuff. I was also impressed beyond. Ekaterina kept me posted on the status of my car and answered any questions I had. The mechanic Danny knows his stuff. I was also impressed with the quick video and photos to explain why I needed the repairs I was getting. More

by Ohmster

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Lester Glenn Subaru responded

Hey Ohmster, Thanks for sharing your experience! We're so glad to hear that Ekaterina and Danny went above and beyond to take care of you! It’s great to know the updates, video, and photos helped you feel informed and confident throughout the repair process! We appreciate your kind words and look forward to assisting you again! Happy Driving The Lester Glenn Subaru Team

April 12, 2025

Dealership Rating

Employee Rating

Very pleasant n personable. Excellent at her job. Very knowledgeable about her products and can tell she’s experienced at customer service Excellent at her job. Very knowledgeable about her products and can tell she’s experienced at customer service More

by wcgrassman

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

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Apr 14, 2025 -

Lester Glenn Subaru responded

Hi wcgrassman, Thanks for sharing your experience! We're so glad to hear that you had a pleasant and personable experience. It’s great to know that the team member you worked with was knowledgeable and able to provide excellent customer service. We appreciate your kind words and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

April 10, 2025

Dealership Rating

Employee Rating

The staff kept me informed. Cost shared and approved before work was started. Wait was reasonable. All friendly and professional. Cost shared and approved before work was started. Wait was reasonable. All friendly and professional. More

by CARROLLP24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2025 -

Lester Glenn Subaru responded

Hey CARROLLP24, Thanks for sharing your experience! We're glad to hear the team kept you informed and made sure the cost was clear and approved before starting the work. It’s great to know the wait was reasonable and that everyone was friendly and professional. We truly appreciate your feedback and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

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