Elizabeth Wiseman | Page 9

New Truck Purchase This is our second vehicle purchased from Herlong Ford over the past three years. We had a very positive experience the first time and this time was n This is our second vehicle purchased from Herlong Ford over the past three years. We had a very positive experience the first time and this time was no different. James Ray was able to locate a truck with the features that I wanted and have it delivered promptly. The vehicle had been detailed and looked great when we arrived. Elizabeth Wiseman greeted us and obtained the keys so we could look the truck over. Richard White came out and covered all of the technical features with us in an easy to understand manner. Jamie took over from there and covered all of the options and completed all of the financial end of the deal. While we were in the dealership we were also greeted by Fred Muns who made sure we got a couple of hats for our grandsons. There is truly a team at Herlong who are very friendly, courteous and helpful which makes the car buying experience pleasant. More

by JLEWIS783 Verified Customer Verified Customer

Report | Print

Great people Elizabeth was great! She found the F150 I wanted and we did it all via internet. Honest dealer, no bait and switch like some other internet dealersh Elizabeth was great! She found the F150 I wanted and we did it all via internet. Honest dealer, no bait and switch like some other internet dealership. More

by CUtigers2011 Verified Customer Verified Customer

Report | Print

First time buyer I was very anxious buying a car for the first time, everybody was super friendly and helpful. Would recommend to anyone and I will definitely be back I was very anxious buying a car for the first time, everybody was super friendly and helpful. Would recommend to anyone and I will definitely be back. More

Report | Print

Ford F-150 purchase Great customer service. Elizabeth went above and beyond to earn my business. Smooth transaction. No high pressure sales tactics. Finance departmen Great customer service. Elizabeth went above and beyond to earn my business. Smooth transaction. No high pressure sales tactics. Finance department was wonderful. Will recommend to friends and family. More

Report | Print

Everything I asked for I received a "YES!" Salesman, James Ray, and the rest of the crew there were very friendly and generous! Everything I asked for was granted and more. I bought a used car, Salesman, James Ray, and the rest of the crew there were very friendly and generous! Everything I asked for was granted and more. I bought a used car, but it felt brand new after they took care of all the small things I asked for! To top it off they are very kid friendly as well, which made car shopping with my 4y/o a breeze! I would certainly reccomend them to friends, family and you too!!! Go check them out!!! More

by NEDRIA2BLU Verified Customer Verified Customer

Report | Print

Great people make a great business Great people all the way though. From finding what I want on the internet to dealing with Elisabeth and talking to the GM it flowed very smoothly. Pau Great people all the way though. From finding what I want on the internet to dealing with Elisabeth and talking to the GM it flowed very smoothly. Paul and Meryl finished me up and Chris spent 45 mind showing all the features. More

Report | Print

NIGHTMARE Do NOT do business with this dealership. Their sales rep promised us oil change vouchers, mud flaps, Weather Tech mats, and a spray in bed liner when Do NOT do business with this dealership. Their sales rep promised us oil change vouchers, mud flaps, Weather Tech mats, and a spray in bed liner when we purchased an F250 Platinum. We contacted him by text because he did not come through with the items and we were ready for the liner. He promised again he would order everything. He was then either let go or quit. The lead salesman that took over our complaint told us not to cancel the appointment for the bed liner, that it would be honored and the purchase order would be called in. We were lied to yet again. We had to pay for the liner ourselves because they never called in the purchase order. When I called to complain, and get reimbursed, we were told they couldn't do it. WHAT??? We could have cancelled the appointment, and were told not to cancel!!! Now we are out 400 dollars! We have talked with the customer relations gal and I have left three messages to speak with Mr Herlong. He refuses to talk with us and has his employees call us with his messages. This is a TERRIBLE dealership with ZERO respect for its customers. All they care about it making a sale. To top it off, they didn't even do the paperwork in a timely manner, so when we tried to pay our taxes, we couldn't. The salesman put our previous tag on our new truck and it's not even registered yet. What a freakin nightmare! More

Report | Print

Worth the drive. We looked for our car for awhile without finding exactly what we wanted. We found it at Herlong Ford while searching on line but didn't really want t We looked for our car for awhile without finding exactly what we wanted. We found it at Herlong Ford while searching on line but didn't really want to make the drive out there. We are very glad we did. They had the exact car we wanted and everyone was so nice to us. Torie was our sales person and you couldn't ask for better service. It was late when we got there but Torie ended up staying late and took care of us. Thank you to everyone at Herlong Ford. More

Report | Print

Highly Recommend! Everyone I dealt with at Herlong Ford during my recent Ford F-150 purchase went above and beyond to make it a pleasant and comfortable experience. Fr Everyone I dealt with at Herlong Ford during my recent Ford F-150 purchase went above and beyond to make it a pleasant and comfortable experience. From my first call inquiring about a new truck (Elizabeth) to sales (Meredith) and Finance (Meryl) and everyone else I encountered there, this hand-picked team of awesome people work together seamlessly to provide the best vehicle-buying experience ever. They were recommended to me by my brother-in-law who recently purchased his Escape from Wes. I I would refer anyone to Herlong who is looking for a new or used vehicle. They'll take good care of you and make sure you get personalized service from the beginning to the end of the buying experience. More

Report | Print

Best Car Buying Experience Everyone from start to finish treated me like family. It was nice to deal with a local dealership and I plan to go back to Herlong Ford for future pur Everyone from start to finish treated me like family. It was nice to deal with a local dealership and I plan to go back to Herlong Ford for future purchases. I didn't feel like I was pressured at all, nor did I ever feel like I was just another customer. Spent a total of about three hours at dealership and made a great friend and great contacts while there. I'll definitely recommend this dealership and the staff I worked with to anyone. More

Report | Print