Emily Allen

Ourisman Ford of Manassas responded

We’re glad you had such a positive experience with Emily! Thank you for choosing Ourisman Ford of Manassas and for sharing your feedback. Safe travels in your new car!

Ourisman Ford of Manassas responded

Ashley, we are sorry to hear about the frustrations you had when attempting to purchase a pre-owned truck from our dealership. We offer two methods to buy: Online remote deals and in-person. We had offered you the opportunity to move forward with a remote purchase, and you decided to decline and show up in person. Unfortunately, another customer showed up earlier in the morning on that same vehicle and was proceeding with the purchase when you showed up. Emily and Elijah did inform you of this policy when discussing the purchase with you. It has nothing to do with financing a vehicle, but the only way we can secure a pre-owned vehicle is if we process the paperwork for the deal remotely or in person. Emily did give you a call when the other customers arrived to test drive the truck, to let you know. When the other customers decided to purchase the truck while you were there, we understand that there were some expletives said to our team and directed towards those customers. That is not a situation we prefer to happen in our dealerships, and that is why we are direct and honest in explaining our policies and procedures around pre-owned vehicle purchases. In one of the text communications from the day prior, Emily sent you this message: “I cannot hide a whole F-150. We do not take deposits; however, I can keep you updated on the status of the truck.” The reply received was, “Take it to a local Walmart parking lot.” We clearly can’t do that for insurance and theft purposes. We are sorry that the purchase didn’t work out, and in pre-owned sales on vehicles in high demand, these situations can happen when multiple clients are interested in purchasing the same unique vehicle. If there is any other feedback you would like to provide, you can send it directly to me at christopher.legg@ourisman.com. Christopher Legg- Customer Relations Manager Thanks, and best of luck in your vehicle search.

Ourisman Ford of Manassas responded

Good evening, we take these reviews seriously and would like to address this with you and see how we can assist. We take pride in doing business in and honest and transparent way so when a review like this happens we like to review and address it as soon as possible. We can’t locate you with the screen name on the review. You can reach me directly via email at Christopher.legg@ourisman.com so I can assist.

Ourisman Ford of Manassas responded

We're delighted to hear that Julian provided honest and transparent service during your visit at Ourisman Ford of Manassas. Thank you for sharing your positive experience with us!

Ourisman Ford of Manassas responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Ourisman Ford of Manassas Team

Ourisman Ford of Manassas responded

Mahmoudj, we're delighted to hear that our team at Ourisman Ford of Manassas provided exceptional service and helped keep your car in great condition. Thank you for the kind words!

Ourisman Ford of Manassas responded

We're delighted to hear that Emily and the team at Ourisman Ford of Manassas made your car-buying experience fantastic and hassle-free! Your kind words mean a lot, and we're thrilled you enjoyed working with us. Enjoy your Tacoma!

Ourisman Ford of Manassas responded

Wendy, we're delighted to hear that Emily and our team at Ourisman Ford of Manassas made your buying process seamless. Thank you for choosing us and sharing your positive experience! Safe travels in your new vehicle!

Ourisman Ford of Manassas responded

It means so much to the team to hear you've had nothing but five-star experiences here! Thank you, Nadine! - Ourisman Ford of Manassas

Ourisman Ford of Manassas responded

Thank you for highlighting the exceptional service you received from Emily during your recent visit here at Ourisman Ford of Manassas. We're delighted to hear that her knowledge and approach made your purchase experience enjoyable. We truly value having such dedicated team members, and appreciate your recommendation!