Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Emily Castillo
Emily Castillo at Bob Tomes Ford

Emily Castillo

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

Contact Me
4.7
99 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

5 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.7

99 Reviews

Write a Review

99 Reviews of Emily Castillo

August 19, 2025

Dealership Rating
Employee Rating

If I could give 0 stars I would. Emily is very unprofessional and condescending. Extremely rude. Worst salesperson I have ever dealt with. I will never buy another car from Bob Tom More

by TSAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Estevan

Report | Print
Aug 19, 2025

Bob Tomes Ford responded

TSAL, we’re very sorry to hear about your experience and how you felt working with our team. No one should ever feel they were treated unprofessionally or with disrespect, and we understand how upsetting that must have been. Daniel Benitez, our Pre-Owned Director, has already reached out by phone and email to connect with you directly. He’d really like the opportunity to listen to your concerns and see what can be done to address them. Please feel free to return his call or contact him at dbenitez@tomesautogroup.com or (214) 544-5043 at your convenience. We appreciate your feedback and want to make sure it’s taken seriously.

Aug 20, 2025

TSAL responded

There is nothing more to talk about. Your dealership had several opportunities to earn my business and did a terrible job. Lip service will not fix anything and neither will an auto bot response. I will never purchase a car from Bob Tomes.

August 08, 2025

Dealership Rating
Employee Rating

The sales people we worked with Emily and Mo were so nice to work with. It made my car buying experience so easy and stress free. They both have great customer service skills! More

by lclark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Bazia

Report | Print
Aug 08, 2025

Bob Tomes Ford responded

lclark, thank you for sharing 5-stars! We're glad to hear Emily and Mo are great to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 27, 2025

Dealership Rating
Employee Rating

Taylor Myers was amazing! I appreciated all the effort he and his trainer put into helping my husband and I out. More

by NADYACAMERON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Myers

Report | Print
Jul 27, 2025

Bob Tomes Ford responded

NADYACAMERON, thank you for sharing 5-stars! We're glad to hear Taylor Myers is amazing and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 11, 2025

Dealership Rating
Employee Rating

Emily did an outstanding job with helping me make a decision. Considering that we were from out of state she took her time and sent a very detailed video of the vehicle. Thanks Emily. And thank you Sha More

by sorr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shahram

Report | Print
Jul 12, 2025

Bob Tomes Ford responded

sorr, thank you for sharing 5-stars and noting Emily and Shahram did an outstanding job! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 29, 2025

Dealership Rating
Employee Rating

Emily worked very hard and got us the best deal possible, thank you so much Emily! More

by bmcrae603
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Jun 29, 2025

Bob Tomes Ford responded

bmcrae603, thank you for sharing 4-stars! We're glad to hear Emily worked hard and got you the best deal possible! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 28, 2025

Dealership Rating
Employee Rating

Jennifer and Mo were both very nice and professional. I was taken very good care of. They answered all my questions and got me going home in a timely fashion. More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer and Mo were who I worked with. I give them a 4 rating

Report | Print
Jun 29, 2025

Bob Tomes Ford responded

Steve, thank you for sharing 4-stars! We appreciate your kind words and pleased to hear Jennifer and Mo were nice and professional. Let us know when we may serve you additionally. See you next time. Best wishes!

June 23, 2025

Dealership Rating
Employee Rating

The sales people to the finance manager were very friendly and helpful throughout the whole buying process. More

by davidpszeniczny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Jun 23, 2025

Bob Tomes Ford responded

david, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 07, 2025

Dealership Rating
Employee Rating

Awesome to deal with all the way from Nebraska. They even delivered the truck to me. More

by tlc9193
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Jun 08, 2025

Bob Tomes Ford responded

tlc9193, thank you for sharing 5-stars and noting you got an awesome deal, even shopping long distance! We appreciate your business and your endorsement and we look forward to serving you additionally in the future. Thanks again!

June 04, 2025

Dealership Rating
Employee Rating

Done a great job with everything. Awesome doing at business at Bob Tome’s Ford More

by CCLEMONS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Bridget Campbell, Wade Baskin, Brandon Chen, Jamael Lee, Vincent Durone

Report | Print
Jun 04, 2025

Bob Tomes Ford responded

CCLEMONS1, thank you for sharing 5-stars! We're happy to hear our team did a great job with everything! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

May 09, 2025

Dealership Rating
Employee Rating

Easy buying process got exactly what I wanted as well in a timely manner and fashion More

by tscryba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Tyler Zienty, Jamael Lee

Report | Print
May 09, 2025

Bob Tomes Ford responded

tscryba, thank you for sharing 5-stars! We're glad to hear you got exactly what you wanted! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

1
2
...
10

Dealership Inventory (910 Vehicles)

new 2025 Ford F-150 car, priced at $67,914
2025 Ford F-150
new
White exterior
Automatic
Four-wheel Drive
$67,914
View Details
new 2025 Ford F-150 car, priced at $50,731
2025 Ford F-150
new
Gray exterior
Automatic
Rear-wheel Drive
$50,731
View Details
new 2025 Ford F-150 car, priced at $65,763
2025 Ford F-150
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$65,763
View Details
new 2025 Ford F-150 car, priced at $62,590
2025 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive
$62,590
View Details
new 2025 Ford F-150 car, priced at $41,408
2025 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive
$41,408
View Details
used 2023 Ford Transit-250 car, priced at $44,589
2023 Ford Transit-250
used
Oxford White exterior
Automatic
Rear-wheel Drive
$44,589
View Details
View All Inventory