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Emily Castillo
Emily Castillo at Bob Tomes Ford

Emily Castillo

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

Contact Me
4.6
105 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

5 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.6

105 Reviews

Write a Review

105 Reviews of Emily Castillo

November 17, 2025

Dealership Rating
Employee Rating

It was straightforward and easy. I felt like there wasn't a lot of xx and I was very pleased with the ease of the process. Emily was incredibly helpful More

by JACOB.GALLIMORE.217
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

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Nov 17, 2025

Bob Tomes Ford responded

JACOB.GALLIMORE.217, thank you for sharing 5-stars! We're pleased to hear your experience with us was straightforward and easy. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

October 16, 2025

Dealership Rating
Employee Rating

The dealership is so disorganized. And careless, also not truthful and irresponsible very poor service More

by wolffej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tanner Felton, Bridget Campbell, Dhair Saldana, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee , Vincent Durone

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Oct 17, 2025

Bob Tomes Ford responded

Wolffej, we’re sorry to see your review and completely understand how frustrating it must have felt if things came across as disorganized or unclear during your visit. That’s never the kind of impression we want to leave and apologize for the lacking experience. Sam Benitez, our Finance Director, noted he has already connected with your husband to better understand the situation and offer clarification on the numbers discussed. We appreciate him taking the time to talk things through and for giving us the opportunity to make sure everything was clearly explained. If there’s anything more we can do to help or further clarify, please don’t hesitate to reach out to Sam directly at sbenitez@bobtomesford.com or (214) 544-5043. We truly value your business and hope to earn back your confidence. Talk soon. Take care!

October 14, 2025

Dealership Rating
Employee Rating

There great make you feel like you are part of the family it was a good experience not the old school all day event More

by ken.54lane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 14, 2025

Bob Tomes Ford responded

ken.54lane, thank you for sharing 5-stars! We're pleased to hear our team provided a good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

September 15, 2025

Dealership Rating
Employee Rating

Friendly Staff. Always take care the customers. Very informative about any and all questions. Will definitely be back. More

by rob.simon187
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Tyler Zienty, Jamael Lee , Vincent Durone, Cedric in sales. TJ in finance

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Sep 16, 2025

Bob Tomes Ford responded

rob, thank you for sharing 5-stars! We're happy to hear our team is friendly and informative! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

September 09, 2025

Dealership Rating
Employee Rating

Excellent service. Prompt response and after service.. Had a good experience with Jonas. Would recommend without hesitation. More

by rads1974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonas

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Sep 09, 2025

Bob Tomes Ford responded

rads1974, thank you for sharing 5-stars! We're pleased to hear Jonas and the rest of our team provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

September 02, 2025

Dealership Rating
Employee Rating

This was the most effortless purchased we made. Emily was fantastic and we are glad she answered when we called the used car department More

by ALBERT.F.PEREZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 02, 2025

Bob Tomes Ford responded

ALBERT, thank you for sharing 5-stars! We're glad to hear Emily is fantastic and made your purchasing experience effortless! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 24, 2025

Dealership Rating
Employee Rating

Emily was very personable and professional during the entire sales process. Knowledgeable when answering our questions and worked hard to find our perfect car. Definitely going to recommend her to others More

by VENZORERIKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Aug 24, 2025

Bob Tomes Ford responded

VENZORERIKA, thank you for sharing 5-stars! We're happy to hear Emily is personable and professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 19, 2025

Dealership Rating
Employee Rating

If I could give 0 stars I would. Emily is very unprofessional and condescending. Extremely rude. Worst salesperson I have ever dealt with. I will never buy another car from Bob Tom More

by TSAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Estevan

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Aug 19, 2025

Bob Tomes Ford responded

TSAL, we’re very sorry to hear about your experience and how you felt working with our team. No one should ever feel they were treated unprofessionally or with disrespect, and we understand how upsetting that must have been. Daniel Benitez, our Pre-Owned Director, has already reached out by phone and email to connect with you directly. He’d really like the opportunity to listen to your concerns and see what can be done to address them. Please feel free to return his call or contact him at dbenitez@tomesautogroup.com or (214) 544-5043 at your convenience. We appreciate your feedback and want to make sure it’s taken seriously.

Aug 20, 2025

TSAL responded

There is nothing more to talk about. Your dealership had several opportunities to earn my business and did a terrible job. Lip service will not fix anything and neither will an auto bot response. I will never purchase a car from Bob Tomes.

August 08, 2025

Dealership Rating
Employee Rating

The sales people we worked with Emily and Mo were so nice to work with. It made my car buying experience so easy and stress free. They both have great customer service skills! More

by lclark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Bazia

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Aug 08, 2025

Bob Tomes Ford responded

lclark, thank you for sharing 5-stars! We're glad to hear Emily and Mo are great to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 27, 2025

Dealership Rating
Employee Rating

Taylor Myers was amazing! I appreciated all the effort he and his trainer put into helping my husband and I out. More

by NADYACAMERON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Myers

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Jul 27, 2025

Bob Tomes Ford responded

NADYACAMERON, thank you for sharing 5-stars! We're glad to hear Taylor Myers is amazing and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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