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Emily Castillo
Emily Castillo at Bob Tomes Ford
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Emily Castillo | Page 3

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

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4.7
59 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

4 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.7

59 Reviews

Write a Review

59 Reviews of Emily Castillo

November 05, 2023

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Employee Rating

Emily was a great saleswoman! I felt calm buying a vehicle! No pressure to buy! More

by Mendezg
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Recommend Dealer
Yes
Helpful
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Nov 06, 2023

Bob Tomes Ford responded

Mendezg, thank you for sharing 5-stars! We're pleased to hear Emily is great! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

November 02, 2023

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Employee Rating

Nice service people are so friendly they will do everything to make sure you happy and get what u looking for More

by Mina ghaly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen

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Nov 30, 2023

Bob Tomes Ford responded

Mina, we apologize that your experience shopping with us had some issues to resolve. We have received feedback that our team has since reached out to make the situation right. We see that your Google review was removed after this assistance and this review was still active, so we wanted to check in and ensure that all issues have been resolved. If you have any outstanding concerns, please don't hesitate to reach out to our General Sales Manager, Garrett Breen at gbreen@bobtomesford.com or 214-544-5006. We look forward to providing improved experiences on future visits. Best wishes!

November 01, 2023

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Employee Rating

Mr. Lewis was awesome. His knowledge and assistance was a great value and allowed me to make the best decision. More

by RONEAL66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell

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Nov 01, 2023

Bob Tomes Ford responded

RONEAL66, thank you for sharing 5-stars! We're pleased to hear Mr. Lewis is knowledgeable and helpful! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

October 30, 2023

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Great service, really friendly and helpful our salesman! They made the purchasing a really easy simple process! More

by 2020alfredo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, John and Michael moreno

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Oct 31, 2023

Bob Tomes Ford responded

2020alfredo, thank you for sharing kind words and noting great service and our friendly, helpful team! We appreciate your mention of a simple sales process. Let us know when we may serve you additionally. Thanks again!

October 24, 2023

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Employee Rating

Great experience. Bridget and Travis were excited to earn my business. The dealership was clean and people were friendly. I would recommend them in the future. More

by MB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell

Helpful
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Oct 24, 2023

Bob Tomes Ford responded

MB, thank you for sharing 5-stars! We're glad to hear Bridget and Travis are friendly and earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

October 14, 2023

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Employee Rating

Easy to work with and didn't waste very much time was in and out More

by Bowen1972
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell , Bryce

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Oct 15, 2023

Bob Tomes Ford responded

Bowen1972, thank you for sharing 5-stars! We're pleased to hear our team is easy to work with! We appreciate your endorsement and we look forward to serving you additionally in the future! Thanks again!

October 06, 2023

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I appreciate the service that our service person Justin provided. He walked us thru the process with no issues. He was also very patient and understanding. More

by niltac58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell

Helpful
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Oct 07, 2023

Bob Tomes Ford responded

niltac58, thank you for sharing 5-stars! We're glad to hear Justin is patient and understanding! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

October 01, 2023

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I would buy here again. It was a pretty fast process and Emily/Matthew were great to work with. More

by LANCE_RUSS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew

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Oct 02, 2023

Bob Tomes Ford responded

LANCE_RUSS, thank you for sharing kind words regarding your experience shopping with Emily and Matthew! We appreciate your feedback and look forward to serving you additionally when the time comes. Thanks again!

September 26, 2023

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Employee Rating

Staff was very friendly and easy to get along with they took care of us More

by FIRSTCALL762
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Bridget Campbell , Garrett Breen, Brandon Tomes, Coach

Helpful
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Sep 26, 2023

Bob Tomes Ford responded

FIRSTCALL762, thank you for sharing 5-stars! We're pleased to hear our team is friendly! We appreciate your feedback and look forward to serving you additionally in the future. Take care!

September 24, 2023

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Employee Rating

Emily C. and Travis N. helped a lot by working together to help me during a busy morning. Emily talked me through some things and made me feel comfortable dur More

by LANSTER47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Travis Nixon

Helpful
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Sep 25, 2023

Bob Tomes Ford responded

LANSTER47, thank you for sharing 5-stars! We're happy to hear Emily C and Travis N were helpful and explanative! We appreciate your feedback and look forward to serving you additionally in the future. Take care!

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