Emily Moore
Emily Moore at Fitzgerald Toyota Chambersburg
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Emily Moore

General Manager

Fitzgerald Toyota Chambersburg

1436 Lincoln Way East
Chambersburg, PA 17201

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11 Reviews
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11 Reviews

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11 Reviews of Emily Moore

May 09, 2020

Dealership Rating
Employee Rating

I couldn't be happier with my recent truck purchase from James at Fitzgerald. He went above and beyond and out of his way to make sure I was taken care of before AND after buying my GMC Sierra even during t More

by DanteSilvestro
Recommend Dealer
Yes

Other Employees Tagged: James Verdier

May 11, 2020

Fitzgerald Toyota Chambersburg responded

Thank you Dante! James always takes great care of our customers and we're very happy to hear that it made the difference to you! We look forward to helping you in the future with anything from a simple question to your next car! Again, thank you ever so much for taking the time to let us know your experience was a great one! Stay safe out there and enjoy it, we look forward to seeing you next time!

May 06, 2020

Dealership Rating
Employee Rating

Had a wonderful experience, with both the salesman and dealership. The salesman was both helpful and knowledgeable. I never felt pressured or that i was being misled in any way. Will totally be returning More

by Jason Deshong
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Akers, Danielle Mann , Michael Scholl

May 11, 2020

Fitzgerald Toyota Chambersburg responded

Jason, Thank you very much for taking the time to let us know about your experience! Michael takes great care with our customers and we're glad to hear it was him that made the difference for you! Please feel free to let us know if you have any questions on the future and enjoy! We will see you next time!

December 31, 2019

Dealership Rating
Employee Rating

A pleasure to deal with! This dealership made buying a car out of state, quick, easy, and effortless. Everyone I dealt with was knowledgable and helped me through the process! More

by energyinmotionlv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Brown, Danielle Mann

Jan 02, 2020

Fitzgerald Toyota Chambersburg responded

We are very happy to hear your experience was smooth and easy! We take great pride in making sure that's our standard every day! Thank you again and enjoy that car, we will see you next time!

December 04, 2019

Dealership Rating
Employee Rating

Best experience buying a truck by far. Jeremy was very helping, and ensuring i got the best deal possible. Very knowledgeable, and helping you throughout the entire process. More

by coleyingling
Recommend Dealer
Yes
Dec 04, 2019

Fitzgerald Toyota Chambersburg responded

Thank you very much for letting us know you had a great experience! Jeremy always goes above and beyond for our customers and it shows in your glowing review ! Thank you again and enjoy that truck!

December 28, 2018

Dealership Rating
Employee Rating

Worse Experience EVER Bought used vechile with all warranties, 5385 miles later blown engine, warranty does not cover after we were told it would cover repairs. Customer se More

by Ziggy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Costopoulos, Jonathan Akers , Eric Anderson, Wes Hart

Dec 31, 2018

Fitzgerald Toyota Chambersburg responded

We can certainly understand your frustration and we’re sorry you feel this way. We didn’t commit to anything except to help you as best as possible while your vehicle was being diagnosed at the Ford dealer. For the record, you purchased a powertrain warranty only. Unfortunately anything can happen on a 13 year old vehicle with over 100,000 miles. According to Keystone Ford your engine failed due to a bad injector as it stuck open and flooded the #6 cylinder causing it to break the connecting rod. Since the fuel injector is the cause it is not a covered component of your powertrain warranty. Upon learning that you needed an engine from that dealer we offered you assistance by getting you a used engine and installing it at our cost, which you declined. We also provided you with a complimentary rental vehicle for a month and a half while your truck was being diagnosed at that dealer. Should you choose to reconsider please call and speak to Wes Hart, Service and Parts Director at 717-264-7545.

November 14, 2018

Dealership Rating

no help I could not get a car salesmen to help me. After being ignored and trying to get some ones attention with no luck I decide they don't need my business More

by 357 john
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Jonathan Akers , Pete Morgan, Joel Rotz, Mike White

March 07, 2017

Dealership Rating

Final review Had too many issues to rate better. I would only recommend the dealer as the vehicle is what I wanted and they were able to deliver it quickly. The se More

by Deborah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Becky Carr, Wendell Forbes, Jelyn Waltz, Mike White

Mar 07, 2017

Fitzgerald Toyota Chambersburg responded

Deborah, Thank you SO much! We're so happy you are enjoying your car! We are humbled that our process and employees made your experience a memorable and easy purchase! We try for this every day and it never gets tiring hearing how it makes a big difference to our customers! We will make sure we pass along the kudos to both of them! Don't forget we will be here for any questions you may have now, or in the future! Thank you again and enjoy your new 4Runner!!!

Mar 16, 2017

Deborah responded

I've had several issues since posting this review. I am going to review again after giving the dealership time to process concerns I've experienced. At this time, my review is to not completed.

Apr 05, 2017

Deborah responded

On a final note to customers...there continued to be issues with the Fitzgerald dealership. After waiting over 6 weeks for seat covers, I was told by service they did not fit. They were the wrong size. Then the loan needed credited with the amount of $561 they had charged. I was called by finance to tell me there was a check I needed to pick up at the dealership as finance overcharged me on the registration costs. Over $180 overcharge 7 weeks earlier. The manager was kind enough to say she was mailing me a check for $100, per service manager recommendation, to compensate for all the troubles I incurred. It was never mailed. I received a phone call the following week from finance saying I could pick that check and the overcharged fee check up in person. It had been a nightmare to get answers since Feb 4th. I will add the service manager Ed was the most helpful and offered genuine concern.

May 29, 2015

Dealership Rating

negative made positive My fiance and I bought a 2001 Pathfinder about a year ago that developed some issues and we were dissatisfied with, but we were able to work with Fitz More

by Pj92388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Byron Fry , Mike Rinn

September 06, 2014

Dealership Rating

THANKS....... Just want to say thanks for everything you was a big help to me an I'm sure you are a amazing employee keep up the good work ;] More

by reemah27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 22, 2014

Fitzgerald Toyota Chambersburg responded

Thank you very much!!! Glad to have been able to be of assistance! Have a great day!

August 16, 2014

Dealership Rating

FitzMall is Focused on Customer Satisfaction This was a great experience from start to finish. We actually enjoyed buying a car for the first time in our lives and we have purchased 6 in the pas More

by manda_beth15
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Martin Manning

Aug 18, 2014

Fitzgerald Toyota Chambersburg responded

manda_beth15, Thank you so much for your great review! It's not often we get one customer that will purchase 2 cars at the same time! We're super proud to be the choice you went with for both of your new cars, and really look forward to continuing our great relationship as you service them in the future! If you need anything, or have any questions, please let us know! Have a GREAT time in your new cars!!!

1

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