213 Reviews
Write a Review213 Reviews of Emily Wagner
April 25, 2024
Great team very helpful answers all my questions. Knowledgeable kind Happy to have great service Knowledgeable kind Happy to have great service More
Other Employees Tagged: Ian Davis, Justin Madison, Robert Schulz, Colton Powers
April 25, 2024
Great customer service provided in the shortest time than expected. Forever my number one service dealership for my vehicle! than expected. Forever my number one service dealership for my vehicle! More
Other Employees Tagged: Ian Davis, Justin Madison, Robert Schulz, Colton Powers
April 23, 2024
Good service as ususal Only wish they were more proactive about looking into vehicle possible issues. They only mentioned a possible issue when checking me out at my recent oil change. They need proactive about looking into vehicle possible issues. They only mentioned a possible issue when checking me out at my recent oil change. They need to be setup to react on the spot to issues More
April 19, 2024
Great service at Toyota of Des Moines and fast, efficient, and thorough and love video efficient, and thorough and love video More
Other Employees Tagged: Ian Davis, Justin Madison, Robert Schulz, Colton Powers
April 18, 2024
I've always been happy with my service there but my last appointment was less than perfect. I had a 10:30 appointment and didn't even get a service advisor report for over an hour. And it was there for almo appointment was less than perfect. I had a 10:30 appointment and didn't even get a service advisor report for over an hour. And it was there for almost 2 hours total for a simple oil change. That really shouldn't happen if I'm a waiter and I have an appointment it should all be taking place within 1 hour at least. I like being there I like the service you give but I think you need to improve this as it was my worst experience to date. I hope this message simply serves as a way to be sure things are improved. Not as a criticism in general. Again thank you for asking me to reply. Paul More
April 18, 2024
Thanks for your prompt service on the recall of my truck. It ended up not being a problem and I was in the next day and out in less than an hour after my appt time. Jason helped me figure out how my bed cove It ended up not being a problem and I was in the next day and out in less than an hour after my appt time. Jason helped me figure out how my bed cover worked and he was awesome. More
Other Employees Tagged: Ian Davis, Justin Madison, Robert Schulz, Colton Powers
April 18, 2024
Great on service quality. Mediocre on speed. Low on customer experience. First visit here. Everyone (including me) came in looking for coffee (every other service department h Mediocre on speed. Low on customer experience. First visit here. Everyone (including me) came in looking for coffee (every other service department has coffee). Being cold in the waiting area made having no coffee even worse. I didn't know how things worked, so I wasn't checking my phone for their texts and quote (I was working on my laptop). The service person hadn't given me a heads-up. I think fewer would come here if there was any competition. More