Enrique Carvajal

Enrique Carvajal provided me white glove and outstanding service. I was trying to get a red IS 350 and other dealerships didn't have one or really tried hard to get one. Enrique tracked down the only one is service. I was trying to get a red IS 350 and other dealerships didn't have one or really tried hard to get one. Enrique tracked down the only one is the USA for me and reserved it for me. A couple of days later that car was redirected somewhere else. He then found another one that was going to arrive from Japan in a few days and secured that one for me and kept making sure that one was going to be mine. He kept me updated every day and he did everything he could to make sure I got the car of my dreams at the price I told him I could afford. The personal attention and the commitment to make me thrilled with the car he displayed was off the charts. When my car arrived earlier than expected he offered to come in on his day off to hand me the keys. I told him that wouldn't be necessary of course but when I did pick up my car it was freshly washed and gassed up. He set up my Lexus app and helped set up some of the features. I never had someone really listen to what I wanted and go get it at the price we agreed to on our first conversation. He is awesome! More

Report | Print

I would definitely buy another vehicle from South Bay Lexus specifically from Enrique Carvajal. I live in Northern California and I was searching for a GX550 Overtrail. I located the GX550 that I wanted Lexus specifically from Enrique Carvajal. I live in Northern California and I was searching for a GX550 Overtrail. I located the GX550 that I wanted at South Bay Lexus. I negotiated the purchase over the phone with Enrique. Once the deal was agreed upon, I booked a flight to LAX. Enrique picked me up at the airport and drove me to the dealership. The GX550 was washed and ready. There were no surprises at the dealership. The paperwork signing with Tim was straightforward. I was on my way to drive back home within a short time. Enrique checked in with me to make sure I got home safe and to see how I liked my new ride. Thank you Enrique! Brian More

Report | Print

Enrique was very personable and great to work with. We found the car we ended up purchasing online and spoke with him via phone as we live 4 1/2 hours away from the Dealership. He followed up on everyt We found the car we ended up purchasing online and spoke with him via phone as we live 4 1/2 hours away from the Dealership. He followed up on everything extremely quickly, and was able to prepare all the information in advance so that when we arrived all the paperwork was ready. When we arrived at the dealership all we had to do was test drive the car. He took extra time to show us all of the details of the car and explain how everything worked and he was very thorough. The whole process took less than two hours, The whole time we were at the dealership, everybody was nice and friendly, and we felt well taken care of. After purchasing, we Began the drive home and actually received a phone call from Enrique on the way home to ensure that we made it home safely with our new car. The whole experience was great, everybody was friendly and I would recommend purchasing a car from south bay lexus. Make sure to ask for Enrique for the best help! More

Report | Print

My mother and I had an outstanding experience working with Enrique C. at South Bay Lexus. I sent an inquiry via email first and Enrique and another assistant got back to me right away to check on the sto with Enrique C. at South Bay Lexus. I sent an inquiry via email first and Enrique and another assistant got back to me right away to check on the stock of the used car as well as an appointment time. From the moment we arrived, Enrique was very welcoming and was able to show us the car right away. (We've gone to 3 other Lexus dealerships and have always had to wait 30+ minutes only to find out the car was unavailable.) He patiently explained all the features and answered all our questions. My mom was still unsure and wanted my brother-in-law to look at the car to get his opinion. My brother-in-law didn't have much time to look at it as it was during the work day so Enrique was able to drive the car with my mom to his house (10 min) to look at the car. My mom still felt unsure so we passed on the car. A week later, we found another used car that my mom was interested in. We were thrilled that it was at South Bay Lexus so we could work with Enrique again. Again, he never rushed us and made sure we fully understood the features and options before making a decision. We bought a Lexus NX300 that day. His professionalism, care and patience made the entire process smooth and stress-free. We truly felt that Enrique was focused on helping us find the best car for my mom's needs, rather than just making a sale. Thank you, Enrique! Jay Shin from finance explained all of the paperwork thoroughly before my mom signed anything. The process was seamless. Thank you, Jay! I would highly recommend South Bay Lexus. More

Report | Print

I purchased a car at South Bay Lexus, and worked with Enrique on the deal. Enrique made this the best car buying experience I've ever had, and went way above and beyond to make sure everything went smoot Enrique on the deal. Enrique made this the best car buying experience I've ever had, and went way above and beyond to make sure everything went smoothly. There was no upselling, or mandatory options, and we were able to do the deal over text and the phone so that I could just show up and have everything ready to go. Will be recommending Enrique to everyone looking for a new car! Thanks again. More

Report | Print

“I had a great experience with Enrique at South Bay Lexus. I had no intentions of purchasing a new car but life happens. Of course my first instinct was to call Enrique. “I have been a customer of Enri Lexus. I had no intentions of purchasing a new car but life happens. Of course my first instinct was to call Enrique. “I have been a customer of Enrique for several years now. I have always received the best service, he’s so knowledgeable and patient. I was so worried about the whole process but he made me feel at ease. He always walks me through every step, makes everything clear and easy. The process was quick, He’s so quick to reply with any questions or concerns, and within two days he helped me find the best Lexus Rx 350. Everything I needed at the perfect price. I have no doubt that I will come back again. Highly recommend." He’s the only one I trust.” More

Report | Print

Employees are very polite and eager to help and I like the no hagle pricing the no hagle pricing More

Report | Print

I want to send a shout out to enrique at south bay lexus. His customer service was absolutely amazing. He made me feel very comfortable and he made sure I got everything I wanted and I needed. He definitely His customer service was absolutely amazing. He made me feel very comfortable and he made sure I got everything I wanted and I needed. He definitely went above and beyond my level of expectation on this deal. I will always recommend him and will definitely do business with him again in the future. More

Report | Print

Enrique at South Bay Lexus was an excellent salesmen. He was very helpful&knowledgeable. In addition to being exceptionally patient with me. He gave me a great deal to where I was comfortable because I s He was very helpful&knowledgeable. In addition to being exceptionally patient with me. He gave me a great deal to where I was comfortable because I started to feel discouraged when I seen the prices. I couldn’t have asked for a better salesmen. I was referred to Enrique by my daughter because he also helped her with purchasing her first car. The way she talked about Enrique made me want to get a new car just so I could experience that luxury. It’s not often when you come across people like Enrique. So I thank you Enrique, for your encouragement, patience and all around service! I love my new 2023 Lexus Rx 350 Premium Package🤗 More

Report | Print

Very pleasant experience with the sales and finance. The price could be better but we need the car soon. The price could be better but we need the car soon. More

Report | Print