Enrique Carvajal

I would definitely buy another vehicle from South Bay Lexus specifically from Enrique Carvajal. I live in Northern California and I was searching for a GX550 Overtrail. I located the GX550 that I wanted Lexus specifically from Enrique Carvajal. I live in Northern California and I was searching for a GX550 Overtrail. I located the GX550 that I wanted at South Bay Lexus. I negotiated the purchase over the phone with Enrique. Once the deal was agreed upon, I booked a flight to LAX. Enrique picked me up at the airport and drove me to the dealership. The GX550 was washed and ready. There were no surprises at the dealership. The paperwork signing with Tim was straightforward. I was on my way to drive back home within a short time. Enrique checked in with me to make sure I got home safe and to see how I liked my new ride. Thank you Enrique! Brian More

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Enrique was very personable and great to work with. We found the car we ended up purchasing online and spoke with him via phone as we live 4 1/2 hours away from the Dealership. He followed up on everyt We found the car we ended up purchasing online and spoke with him via phone as we live 4 1/2 hours away from the Dealership. He followed up on everything extremely quickly, and was able to prepare all the information in advance so that when we arrived all the paperwork was ready. When we arrived at the dealership all we had to do was test drive the car. He took extra time to show us all of the details of the car and explain how everything worked and he was very thorough. The whole process took less than two hours, The whole time we were at the dealership, everybody was nice and friendly, and we felt well taken care of. After purchasing, we Began the drive home and actually received a phone call from Enrique on the way home to ensure that we made it home safely with our new car. The whole experience was great, everybody was friendly and I would recommend purchasing a car from south bay lexus. Make sure to ask for Enrique for the best help! More

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My mother and I had an outstanding experience working with Enrique C. at South Bay Lexus. I sent an inquiry via email first and Enrique and another assistant got back to me right away to check on the sto with Enrique C. at South Bay Lexus. I sent an inquiry via email first and Enrique and another assistant got back to me right away to check on the stock of the used car as well as an appointment time. From the moment we arrived, Enrique was very welcoming and was able to show us the car right away. (We've gone to 3 other Lexus dealerships and have always had to wait 30+ minutes only to find out the car was unavailable.) He patiently explained all the features and answered all our questions. My mom was still unsure and wanted my brother-in-law to look at the car to get his opinion. My brother-in-law didn't have much time to look at it as it was during the work day so Enrique was able to drive the car with my mom to his house (10 min) to look at the car. My mom still felt unsure so we passed on the car. A week later, we found another used car that my mom was interested in. We were thrilled that it was at South Bay Lexus so we could work with Enrique again. Again, he never rushed us and made sure we fully understood the features and options before making a decision. We bought a Lexus NX300 that day. His professionalism, care and patience made the entire process smooth and stress-free. We truly felt that Enrique was focused on helping us find the best car for my mom's needs, rather than just making a sale. Thank you, Enrique! Jay Shin from finance explained all of the paperwork thoroughly before my mom signed anything. The process was seamless. Thank you, Jay! I would highly recommend South Bay Lexus. More

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I purchased a car at South Bay Lexus, and worked with Enrique on the deal. Enrique made this the best car buying experience I've ever had, and went way above and beyond to make sure everything went smoot Enrique on the deal. Enrique made this the best car buying experience I've ever had, and went way above and beyond to make sure everything went smoothly. There was no upselling, or mandatory options, and we were able to do the deal over text and the phone so that I could just show up and have everything ready to go. Will be recommending Enrique to everyone looking for a new car! Thanks again. More

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“I had a great experience with Enrique at South Bay Lexus. I had no intentions of purchasing a new car but life happens. Of course my first instinct was to call Enrique. “I have been a customer of Enri Lexus. I had no intentions of purchasing a new car but life happens. Of course my first instinct was to call Enrique. “I have been a customer of Enrique for several years now. I have always received the best service, he’s so knowledgeable and patient. I was so worried about the whole process but he made me feel at ease. He always walks me through every step, makes everything clear and easy. The process was quick, He’s so quick to reply with any questions or concerns, and within two days he helped me find the best Lexus Rx 350. Everything I needed at the perfect price. I have no doubt that I will come back again. Highly recommend." He’s the only one I trust.” More

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Employees are very polite and eager to help and I like the no hagle pricing the no hagle pricing More

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I want to send a shout out to enrique at south bay lexus. His customer service was absolutely amazing. He made me feel very comfortable and he made sure I got everything I wanted and I needed. He definitely His customer service was absolutely amazing. He made me feel very comfortable and he made sure I got everything I wanted and I needed. He definitely went above and beyond my level of expectation on this deal. I will always recommend him and will definitely do business with him again in the future. More

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Enrique at South Bay Lexus was an excellent salesmen. He was very helpful&knowledgeable. In addition to being exceptionally patient with me. He gave me a great deal to where I was comfortable because I s He was very helpful&knowledgeable. In addition to being exceptionally patient with me. He gave me a great deal to where I was comfortable because I started to feel discouraged when I seen the prices. I couldn’t have asked for a better salesmen. I was referred to Enrique by my daughter because he also helped her with purchasing her first car. The way she talked about Enrique made me want to get a new car just so I could experience that luxury. It’s not often when you come across people like Enrique. So I thank you Enrique, for your encouragement, patience and all around service! I love my new 2023 Lexus Rx 350 Premium Package🤗 More

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Very pleasant experience with the sales and finance. The price could be better but we need the car soon. The price could be better but we need the car soon. More

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I just purchased a car yesterday(2024 Lexus Nx 350) and received the best customer service from Enrique. I was referred to him by my God dad and lets just say he didnt disappoint. He was patient, kind, and received the best customer service from Enrique. I was referred to him by my God dad and lets just say he didnt disappoint. He was patient, kind, and most importantly very knowledgeable. After seeing the numbers I started to think I was over my head, wanted to rethink the whole process. I came into Lexus with a goal&expectations(a white 2024 lexus nx 250 with buttercream interior), and lets just say what I wanted wasnt within my price range or not the color I wanted. I thought all hope was lost! But as stated before, I got my LEXUS! AND ENRIQUE surpassed my expectations! MY 2024 Lexus NX 350 AWD is not white, but them SEATS are BUTTERCREAM and within my budget! After running my credit he presented me a price I couldnt pass up! And did I forget to mention this was my first time purchasing a car! Enrique even went with me to get a cashier's check. He is not a regular cars salemens! HE is the real deal!!!! If you want someone thats compassionate, knowledgeable, flexible, with just all around great service!!!! go to SOUTH BAY LEXUS! TELL THEM I WANT ENRIQUE to help me!!!! More

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