Erdal Kenar | Page 3

Five Stars! I've leased two cars from BMW of Monterey and today I was in a jam because of a service issue, out of town. ANNA, is always professional and so helpfu I've leased two cars from BMW of Monterey and today I was in a jam because of a service issue, out of town. ANNA, is always professional and so helpful! She helped me talk to the Monterey manager and resolved the issue with the out of town service shop in just ONE day. Thank you BMW Monterey for your great customer service. Wish there were more like you around! More

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Great sales experience! Erdal was great! Very friendly, patient and very knowledgeable. It was worth the hours drive to get there. Thank you for the excellent sales experie Erdal was great! Very friendly, patient and very knowledgeable. It was worth the hours drive to get there. Thank you for the excellent sales experience. I highly recommend Erdal Kenar. More

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Great Purchase Experience I am quite satisfied with my purchase experience. The staff was friendly and knowledgeable. The car that I purchased was exactly in accordance with my I am quite satisfied with my purchase experience. The staff was friendly and knowledgeable. The car that I purchased was exactly in accordance with my specifications. More

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Erdal was great. Found the car we wanted, handled it professionally and delivered everything he promised. Thank you. ps: Finance department needs to train on how to Found the car we wanted, handled it professionally and delivered everything he promised. Thank you. ps: Finance department needs to train on how to control "no back-end sale anxiety" and "anger management". More

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CPO BMW bought with many flaws - Not really certified!!! Recently ( 2+ weeks ago) bought a CPO BMW 535i The car was sold as CPO BMW, which meant that all required processes and parts must have been chec Recently ( 2+ weeks ago) bought a CPO BMW 535i The car was sold as CPO BMW, which meant that all required processes and parts must have been checked and if defected then should have been fixed/replaced. But, upon driving it the first day, I realized: * Door seal was torn. It should have been in good condition being a CPO car * Missing air-conditioning vents . There should have been in good condition being a CPO car * Left lift was missing. It should have been in good condition being a CPO car * The brakes and rotors created a vibration when one pressed the breaks No vibration should have been present, since the car was a CPO * The dealership gave me just the first page of the CPO document. Thankfully I brought the car for full inspection to another BMW dealership who detected all of the above problems. I FIND THIS (concealing the pages of the CPO document) a deceitful practice. It seems that the dealership wanted to hide information. I complained the next day. Mr. Paul Giovino (General Manager), told me to bring it back the next week for the service department to look at it. We made an appointment. I brought it back. I was told that I will get an update in 20 min. Already 50 min elapsed, no update. I have to go and demand from the service manager to go with me for a test drive to be convinced that the car vibrates upon pressing the brake. Initially I was told that breaks and rotors are fine. ONLY after the test drive (on the highway), the service manager acknowledged that indeed there was an unacceptable vibration. The above behavior (not believing the customer, initially claiming there is no vibration, selling a CPO car that the brakes/rotors and vibrations should have been checked, AND only after my insistence for a highway test-drive to admit there are problems) is UNACCEPTABLE!!! I was asked to wait 4.5 hours. Of course I had to drive from San Luis Obispo (time, gas, cost) and spend most of the day in the dealership. The fixed the seal on the door, put back the missing air-condition vents, and missing lift pad. The surfaced the rotors, and the vibration subsided. I asked to replace the rotors, the dealership refused. I requested couple of very low cost items to be given as a gift/token appreciation for my huge inconvenience, BUT the dealership refused. All of the above made me to believe that the dealership ONLY cares about the sale of the car. Absolutely they refused to negotiate. In conclusion, I give: * good reviews to the used sales person Eldar K. I believe it is NOT his fault. Even though he should have known all the issues by checking the details in the CPO report. Not Acceptable. * Poor review to the USED SALES MANAGER (I do not recall his name) Bad attitude, NOT willing to negotiate * Poor review to service manager. Not believing that the car has issues. NOT acknowledging that his service crew made big errors in producing a faulty and not accurate CPO report when the car was put on the lot to be sold as CPO Pre-owned. I will NEVER recommend this dealership to anyone!!!! More

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Great Sales Person I saw the car I wanted on the internet, called and talked to Erdal Kenar. He told me it was still available and had it ready to test drive when I arr I saw the car I wanted on the internet, called and talked to Erdal Kenar. He told me it was still available and had it ready to test drive when I arrived. He handled everything very efficiently and was very understanding of all of my questions. More

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Great buying experience Overall a great buying experience, although it could have been shorter. No waiting for a test-drive while they "locate the keys to our car" drama, up Overall a great buying experience, although it could have been shorter. No waiting for a test-drive while they "locate the keys to our car" drama, up-selling, or back-and-forth shuffling. Straight forward deal. The paperwork took a long time -suppose it's the same at any car dealer (but not any more acceptable). Erdal was quite thoughtful and considerate to offer us energy bars and water while we waited for the transaction to go through. Also, he very patiently went over the car features (mostly operating the electronics). As promised, he did follow-up with us the next day -even sent us a couple of BMW-branded coffee mugs, which was a nice gesture. More

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Erdal is the best client advisor He treated me right. He's the best client advisor at BMW of Monterey. No-hassle, efficient, and professional!! Highly recommended. I had a great exper He treated me right. He's the best client advisor at BMW of Monterey. No-hassle, efficient, and professional!! Highly recommended. I had a great experience with the dealership. More

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Encore service I went in for my encore service. It didn't take long, Erdal answered my questions about the car, and it came back clean and with a $50 gas card. Per I went in for my encore service. It didn't take long, Erdal answered my questions about the car, and it came back clean and with a $50 gas card. Perfect! More

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BMW X1 I had a wonderful experience at Monterey BMW, Friendly and knowledgable team. I found my dream car in the dealership where I live. That saved me a lot I had a wonderful experience at Monterey BMW, Friendly and knowledgable team. I found my dream car in the dealership where I live. That saved me a lot of time and energy. Charles and Erdal were great sales team. They answered all my questions patiently. I fully satisfied my shopping experience at Monterey BMW. They made everything easy and possible. I like the convenience of purchasing my car from a local dealership where i can reach easily. Thank you very much, Saime More

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