Eric Burd

I have been using Cityside Subaru for 26 years. I am on my third Subaru Forrester and I love it. The dealership is incredibly kind, and they take very very good care of their customers. I say that I am on my third Subaru Forrester and I love it. The dealership is incredibly kind, and they take very very good care of their customers. I say that from personal experience. They are the best dealership I have ever encountered. More

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Diogo Malmonge was clear and answered all of our questions regarding pricing and helped us decide if a hybrid or traditional Crosstrec or Forester was right for us. He spent the time needed test dri questions regarding pricing and helped us decide if a hybrid or traditional Crosstrec or Forester was right for us. He spent the time needed test driving and showing us how to use the new digital features. Our old Forester was a 2010. Consequently, we had a lot to learn in terms of the new digital technology being employed. My partner Nancy and I are both retired college professors and we can say that Diogo is an outstanding teacher and salesman - actually the type of salesperson we prefer to work with. Enthusiastic, caring, informative, detail oriented, and knowledgeable of your product. We have been with City Side for about 15 years and we are pleased that you have hired someone with integrity who is easy, patient and great to work with. We appreciate his sense of humor and attentiveness to our many questions and needs for a new auto. Sincerely, Nancy Davies and James Cambronne More

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We are super happy with the Cityside team from the jump. Looking for a new car after years out of the market, and the team was very helpful and downright not pushy throughout the process. Very friendly and Looking for a new car after years out of the market, and the team was very helpful and downright not pushy throughout the process. Very friendly and attentive! More

by GAMAL Verified Customer Verified Customer

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First, the dealership is very clean and welcoming, with snacks and drinks available for long waits. I was also impressed that many of the employees have been here for some time and that there is a camarade snacks and drinks available for long waits. I was also impressed that many of the employees have been here for some time and that there is a camaraderie among those who work here. Everyone I encountered was friendly, knowledgeable, and helpful. Both Jean and Nathan seemed to do everything they could to be supportive in helping us make a big decision. I was not happy at the very end when I found out that there was a there was an additional cost for routine maintenance, which was covered when we got our Honda. We chose the Subaru for some of the great safety features. At the time of putting in our order for the 2026 Crosstrek we really wanted all-wheel-drive and hybrid. I did not realize that there would be a big block on the windshield that decreases visibility. There are some great features in this car, but I did not get to test drive ahead of time because it is the first year for the AWD Hybrid and I had already made the decision to get it. So, some negative features of the car might have deterred me, but I went ahead anyway. One other thing that impressed me at Cityside was the tutorial with Demiri to go over some of the car features, which was really helpful. That being said, I think Subaru could streamline access to some features and also, include a few things I really miss from my Honda Accord. I wish designers consulted with ordinary consumers to get feedback on most essential features and those that seem kind of silly. More

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We had a fantastic experience leasing a crosstrek from Cityside Subaru! Nathan and his team made us feel so at ease from when we first called to inquire about their options, to the help getting transport Cityside Subaru! Nathan and his team made us feel so at ease from when we first called to inquire about their options, to the help getting transport to/from the dealership, and all the way through the sales process. They were understanding, patient, and helped us feel confident in our decision. Highly recommend! More

by reneemenart Verified Customer Verified Customer

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This is my third Subaru. I always lease. I’ve been working with Planet Subaru down on the South Shore and they are wonderful but now that I live in Cambridge, it’s so much mo I always lease. I’ve been working with Planet Subaru down on the South Shore and they are wonderful but now that I live in Cambridge, it’s so much more convenient to be up here with Cityside. Mark Lidano made everything happen within 24 hours. It was a fantastic experience and I would recommend Cityside to friends and family in a heartbeat. Love the new showroom too. More

by PAULAJARAUSCH Verified Customer Verified Customer

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I've had Subarus for most of my adult life. The expertise -- and listening skills -- of the salespeople at Cityside are the best. In addition, when I buy a Subaru, I know from experience that The expertise -- and listening skills -- of the salespeople at Cityside are the best. In addition, when I buy a Subaru, I know from experience that the service department will treat me right. More

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Michael DiFrancisco and his colleagues--special mention to Nathan Williams and Eric Burd--were wonderful, and made an otherwise mundane experience a real pleasure. Knowledgeable, cordial and kind, Mich to Nathan Williams and Eric Burd--were wonderful, and made an otherwise mundane experience a real pleasure. Knowledgeable, cordial and kind, Michael et. al. have earned our loyalty and respect. We look forward to continuing our business relationship! Thank you Cityside Subaru!! Liz and Peter More

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I've been getting my vehicles at Cityside for the past 26 (!) years. This is the second car i've gotten from Mark. He listens to what I say I want, and doesn't try to upsell me. I bring my cars to Citysid (!) years. This is the second car i've gotten from Mark. He listens to what I say I want, and doesn't try to upsell me. I bring my cars to Cityside for servicing. I'm a happy camper! More

by JCONESCU Verified Customer Verified Customer

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Great space, we had a good experience from the begging. Flavio was a great salesman Flavio was a great salesman More

by Luna and Ben Procter Verified Customer Verified Customer

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