Eric Burd

Mike DiFransisco was patient and helpful. D’Mari was very helpful and pleasant explaining all the workings of the car. Both were excellent and I will recommend them to friends. D’Mari was very helpful and pleasant explaining all the workings of the car. Both were excellent and I will recommend them to friends. More

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Professional team and of course great cars. I have been a Subaru owner for the last 22 years. Same quality, same professionalism. The service team has a great follow up and I feel trust when I have been a Subaru owner for the last 22 years. Same quality, same professionalism. The service team has a great follow up and I feel trust when I deal with City side Subaru More

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Great customer service. Diogo was extremely helpful and made the process seamless. As did the rest of the team. I would highly recommend this dealership to future car shoppe Diogo was extremely helpful and made the process seamless. As did the rest of the team. I would highly recommend this dealership to future car shoppers and am definitely glad I chose this dealership. More

by TCLOUTZ Verified Customer Verified Customer

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I had a great experience at this dealership from start to finish. The staff, specially Nick Keitel my sale agent was friendly, professional, and never made me feel pressured. They answered all my questions h finish. The staff, specially Nick Keitel my sale agent was friendly, professional, and never made me feel pressured. They answered all my questions honestly. The buying process was smooth, transparent, and much faster than I expected. I really appreciated the excellent customer service and attention to detail. I would definitely recommend this dealership to anyone looking for a reliable and stress-free car buying experience. More

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Sales persons were informed, respectful and pleasant. I especially liked working with Flavio Fonseca, who was gracious and patient. I especially liked working with Flavio Fonseca, who was gracious and patient. More

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Purchased our first car at CitySide. Michael Fuller, Mark Lidano, and Eric Burd were excellent. We received all the necessary information that led us to purchase the car at CitySide. I n Michael Fuller, Mark Lidano, and Eric Burd were excellent. We received all the necessary information that led us to purchase the car at CitySide. I negotiated the price with Michael through email and got the best deal out of all the Subaru dealerships in the Boston area. When we came to CitySide we met with Mark who had the correct quote and answered all of our additional questions, including some great recommendations for restaurants in the area (we are new to Cambridge). Mark even checked that everything was okay after we left the lot with the car (couple of days later). We met Eric (Bird) for financing and everything was ready before we came, which made the experience much simpler. Would highly recommend CitySide for your next Subaru purchase. More

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I had a wonderful experience working with Cityside Subaru to purchase a new Subaru Forester Hybrid. Ryan and Jean were both knowledgeable and friendly, making the purchasing process very easy, and Eric was to purchase a new Subaru Forester Hybrid. Ryan and Jean were both knowledgeable and friendly, making the purchasing process very easy, and Eric was a delight to work with finalizing the final documents. They also did not put any pressure on us, which was greatly appreciated. I would highly recommend anyone looking to purchase a new Subaru to use Cityside. And so long as we are in the area, we will be coming back for service and if we need another vehicle. More

by LEOKERR42 Verified Customer Verified Customer

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Nick Keitel makes the car buying process a breeze! I was so surprised by how simple he made the experience and the patience he exhibited as I debated between two different vehicles (a 2026 and an olde I was so surprised by how simple he made the experience and the patience he exhibited as I debated between two different vehicles (a 2026 and an older certified pre-owned). I can honestly say that I felt zero intimidation or pressure to purchase, and Nick encouraged me to take my time with the decision. I ended up purchasing a 2026 Forester (which I’ve been loving!) and really credit this dealership for making the buying process so enjoyable. More

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I searched the Web ~ 4-6 wks for a Crosstrek Premium ‘22 thru ‘24 with less than 50,000 mi, w a price range of $20,000 - $22,000. CitySide Subaru posted a ‘24 Crosstrek Premium w 16,900 mi for $21,400. This thru ‘24 with less than 50,000 mi, w a price range of $20,000 - $22,000. CitySide Subaru posted a ‘24 Crosstrek Premium w 16,900 mi for $21,400. This was a fabulous deal!!!! I called immediately and gave a cc deposit and making an appointment to test drive the car. Nick K. was our sales rep and Eric B was the sales mngr. Nick wasn’t the slick typical car salesman I’ve experienced over the yrs (I’m 69). He was low key and honest!! Eric B was our sales mngr who approved the deal. Eric was fun, informative and sold us a 5 yr service warranty at cost. Over all, the 90 min drive or 3 hr r/t drive was worth the deal on the car. More

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Nick was very helpful in answering all of our questions and anticipating others before we even had them. I see one reviewer described the staff as low-key, and I'm borrowing that term. We dreaded a hard and anticipating others before we even had them. I see one reviewer described the staff as low-key, and I'm borrowing that term. We dreaded a hard sales pitch and were delighted that we did not receive one. Nick was particularly attentive to my husband's kidding about really wanting a red Jeep, which is a running joke in our house, and he especially wanted rubber duckies for the dash. When we picked up the car after it was delivered to the dealership, he had rubber ducks for my husband. Very thoughtful! Eric was very clear about the details of the sales and answered all of our questions about the add-on. The follow-up and offers of assistance with learning about the details of the car are greatly appreciated. Overall: 5 stars! More

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