Industry Experience
24 yrs, 4 mos
24 Reviews
Write a Review24 Reviews of Eric Castillo
May 09, 2024
The service/salesman at Lexus I believe his name is James or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a rea or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a real bad light on this dealership which has always served me well. This experience had put a sour taste in my mouth about Lexus. But luckily thanks to manager Eric. Whom righted the discrepancy, relayed the proper message, and even retrieved the mechanic so that I may have my questions properly addressed. Jim or James on the other hand; honestly should not work in that department. If he cannot properly convey services needed and provide excellent customer service. I was told I had to pay over 9000 dollars for a job that closer to 600 dollars. And when I asked for a breakdown. I was given the same improper message and it completely exposed that this service/ salesman had no idea what he was talking about. And relatively gave off the impression that Lexus does not care about their customers and their satisfaction. Also made me want to report Lexus to the BBB and attorney general office for price gouging and fraud. All because someone didn’t take the time to understand, adhere, and genuinely care about what they are doing and what they were going to be delivering to the customer. As stated before Eric and the mechanic whom came to address my concerns displayed the Lexus standards and customer appreciation that I expected originally. And I am truly appreciative and grateful for them and that they are there. More
Other Employees Tagged: Jim/ James
March 22, 2024
Price was different when I picked up my car, they told me taxes not added, although I repeated the price to the service rep, how I know this is that they taped the conversation between me and the rep. The pr taxes not added, although I repeated the price to the service rep, how I know this is that they taped the conversation between me and the rep. The price quoted should be the actual price. More
March 15, 2024
Always extremely helpful, professional and convenient. Happy to have my car serviced with Herb Chambers Hingham Happy to have my car serviced with Herb Chambers Hingham More
Other Employees Tagged: Thomas McCafferty
December 27, 2023
Mark Hausman is beyond a doubt the most responsive, professional and honest Lexus sales represenatives I have known. Mark is a pleasure to deal with . I say so after purchasing nearly twenty Lexus s professional and honest Lexus sales represenatives I have known. Mark is a pleasure to deal with . I say so after purchasing nearly twenty Lexus s from numerous sales people. More
Other Employees Tagged: Joseph Sullivan, Thomas McCafferty, Marcus Karam, Mark Hausman, Adel Nasser, Patrick Chahwan, Jano Letif
December 25, 2023
I researched the car Audi Q7 and went to location and was assigned to Adam . He was knowledgeable about the financing. He made little to no conversation regarding the vehicle. We went for test drive he turn assigned to Adam . He was knowledgeable about the financing. He made little to no conversation regarding the vehicle. We went for test drive he turn on heated seat still no detail about car. Upon receiving. Car the muffler was dangling and a foreign substance vomit like was in back passenger floor. Both instances were concerning due to the obvious sight of discrepancy. I was appalled of this service from a flagship dealership. This was something I would expect from a mom and pop auto center. It let me with a unforgettable feeling of my business was not important as other customers. I was informed to return vehicle which was inconvenient due to my new schedule. Overall it was high priority to sell the unit but on satisfying the customer was least important when vehicle was delivered. A sad unsatisfied customer especially when I choose Lexus Hingham to initiate the car buying process. I hoped love ones and friend would not like to encounter this subpar customer service. More
Other Employees Tagged: Evison Tili, Adel Nasser, Joe Dinger
November 28, 2023
All employees from General Manager Patrick to delivery man Lou were pleasant, efficient, informed, polite and timely. I will purchase another Lexus from Chambers because of the excellent service that I r man Lou were pleasant, efficient, informed, polite and timely. I will purchase another Lexus from Chambers because of the excellent service that I received. Thanks to all employees involved in solving my problem. Outstanding dealership!!!!!!!! More
Other Employees Tagged: Thomas McCafferty, Patrick Chahwan
November 24, 2023
McKee was very professional and helpful. To my surprise, we wound up having some hearty laughs. Surprised only because he struck me as very serious, and indeed, he was serious about his jo To my surprise, we wound up having some hearty laughs. Surprised only because he struck me as very serious, and indeed, he was serious about his job, but couldn’t help laughing at our banter. It’s always wonderful to share some humour…though not at the expense of professionalism. More
Other Employees Tagged: John Yee
November 22, 2023
Kevin was very knowledgeable and professional. Top class service from a quality dealership, thank you Kevin and Eric! Top class service from a quality dealership, thank you Kevin and Eric! More
Other Employees Tagged: Kevin Chan
November 18, 2023
Excellent customer service. From check in to check out. Very happy with my visit. James was great. From check in to check out. Very happy with my visit. James was great. More
Other Employees Tagged: Andrew Conley , George
November 08, 2023
Everyone was kind and understanding. I appreciate how all staff talked respectful and smiled. Very nice people. I appreciate how all staff talked respectful and smiled. Very nice people. More
Other Employees Tagged: Thomas McCafferty