Eric Glenn

They diagnosed the problem with my truck, got me schedule for warranty work fairly quickly, made the repairs and truck has been good so far. schedule for warranty work fairly quickly, made the repairs and truck has been good so far. More

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Knowledgeable staff, clean, respectful, will recommended this dealership for service to friends and family always this dealership for service to friends and family always More

by jennifero1229 Verified Customer Verified Customer

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tried to take us for $700 plus dollars for an issue that was clearly a warranty issue. and yes they did work on this vehicle twice. The tool that caused the problem was left by them. We will never go to was clearly a warranty issue. and yes they did work on this vehicle twice. The tool that caused the problem was left by them. We will never go to Nyes for any type of work. They don't deserve to have a dodge franchise. More

by jcardin3 Verified Customer Verified Customer

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Took 3 visits to find the problem, and only after speaking with the Service Manager. speaking with the Service Manager. More

by david.p.burgess Verified Customer Verified Customer

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They got me in quick and took great care of my vehicle with great customer service. Very polite. with great customer service. Very polite. More

by wyattstreeter599 Verified Customer Verified Customer

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I was very pleased with the fact that I was able to get an appointment for NYS Inspection within an hour from when I called. At the same time I thought it was a red flag because I had called the Jeep deale an appointment for NYS Inspection within an hour from when I called. At the same time I thought it was a red flag because I had called the Jeep dealer in Hamilton and couldn't get an appointment until 2 weeks later. To me that indicated that Nye was not very busy. I kind of had a feeling that they would make sure to find something wrong with the vehicle even though everything in my opinion was working just fine. No warning lights and I had just put new tires on the vehicle. Sure enough they failed my inspection because if windshield wipers. I stated that they just had worked fine the day before when it rained. So they took a picture of the wipers and told me that there was some fraying going on at the top end of the wipers. The charge was going to be $31.78/wiper. I promptly advised them that I was not going to pay that amount for wipers and that I would go across the street to Walmart and have them installed. My trip to Walmart was very successful because I was able to purchase 2 wiper blades installed for $22.63. I told the nice young lady (Jennifer) that it was that very reason that I did not like doing business with them. I really don't blame the individuals that I received service from because I am pretty certain that they are following orders and that they did so with as much grace as possible. More

by rkelly003 Verified Customer Verified Customer

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Great customer service . . Very Helpful, and very responsive to my needs. Able to identify the issue . Very Helpful, and very responsive to my needs. Able to identify the issue More

by bharp0723 Verified Customer Verified Customer

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Matt was fantastic! Very friendly and very knowledgeable! Everything went very smoothly. I love my Jeep Very friendly and very knowledgeable! Everything went very smoothly. I love my Jeep More

by JAKKI0602 Verified Customer Verified Customer

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My experience was so great. Kevin was able to answer all my questions and turned my on to my first EV. The new Wagoneer S really nice and really fast. Kevin was able to answer all my questions and turned my on to my first EV. The new Wagoneer S really nice and really fast. More

by JENNIFERDIRK77 Verified Customer Verified Customer

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I always know that I will be in good hands here, thanks to Eric in the service dept. to Eric in the service dept. More

by creagan2551 Verified Customer Verified Customer

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