Eric Lopes

Worst service I have ever experienced at a car dealership. We called ahead to see a specific car that was on the website. It was in service and never shown to us. We should have walked away at tha dealership. We called ahead to see a specific car that was on the website. It was in service and never shown to us. We should have walked away at that point. We came back the next day to see a 2025 which they were happy to sell us. The brought it from their storage lot, dirty. I still didn’t say anything or walk away. I will never purchase from this dealer and will never recommend it to anyone. Terrible service More

by Mdrcampos Verified Customer Verified Customer

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Perfect and accommodating in every way. They’re kind, thorough pros, through and through! The best in the SFV. They’re kind, thorough pros, through and through! The best in the SFV. More

by Michael Bednarsky Verified Customer Verified Customer

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Amazing work by Payman and the entire service team. Highly recommend. Will definitely come back again for service. Highly recommend. Will definitely come back again for service. More

by ABASIL Verified Customer Verified Customer

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Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times al to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx. More

by Prestige_710 Verified Customer Verified Customer

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I wouldn't recommend this dodge dealership, they lie about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rental about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rentals, bad place. More

by MTMDRYWALL Verified Customer Verified Customer

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This is the worst service provider in the industry. The level of arrogance at this place is shocking! I will NEVER work with these a...holes again. They are never helpful and rip you off at every ste The level of arrogance at this place is shocking! I will NEVER work with these a...holes again. They are never helpful and rip you off at every step of the process from buying the car to servicing it. More

by seluronking Verified Customer Verified Customer

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RW VNCDJR is the worst dealer in America! I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits. I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits. I was sent by CDJR Corp. to the CDRJ Simi Valley dealership to finally get a real evaluation of the problems & defects. The Simi Valley CDJR techs took the vehicle for a real-world test drive and realized the vehicle was unsafe. Despit this CDJR Corp. still refused to return my funds and take the vehicle back. Two and a half years later, they settled and took back the vehicle and paid a settlement that was over 3 times what I origianlly paid RW VN CDJR. Don't buy from Russel Westbrook's VN CDJR! Go buy an Electric car from Honda, Lucid or Polestar instead. More

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This was an absolute scam. I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning. More

by mal Verified Customer Verified Customer

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Thank you for the patience the van nuys team had. They were able to answer all my questions to pick the right Jeep. Thank you Omar ! They were able to answer all my questions to pick the right Jeep. Thank you Omar ! More

by Kathy Monterroso Verified Customer Verified Customer

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Nick and Chase ! Both high level managers that went above and beyond my expectations after that fact! Early December 2023 my wife And I were pondering over what Sunda Both high level managers that went above and beyond my expectations after that fact! Early December 2023 my wife And I were pondering over what Sunday/road trip fun behicle to buy or lease, we started searching online and ended up between the Bronco, Wrangler or the new Tacoma. Our first stop Van Nuys CDJR ! We were greeted by a sales associate (don’t remember his name) but very professional,polite and uber patient! We road tested a couple of Wrangle models and left to check out the other brands. We really loved the new Tacoma but they had horrible customer service. We went back Jan 4th 2024 and leased A 2024 Wrangler Runicon 4xe from the same sales associate, ohhh the finance guy Ross was very detailed during the contract portion and took his time explaining every piece of the paperwork!Durning the negations we agreed to running boards as our rubicon had rock sliders instead of a stepboard/runnngboard and a 2nd master key as we were notified afterwards that they had lost it! Weeks go by, my Husband Stephen calls the dealership numerous times but no luck getting in touch with anyone, now we’re in February and still no running boards nor a key. We drove in on a Friday and was greeted by a manager. He checked on the status and said it’s on back order and you’ll get a call from me once we have them, smiled and walked us to the door. We tried calling him 2-3 times a week for an update but never got a hold of him nor did he ever call us back! Now we’re creeping into May! I drive to the dealer furiously! Walk in and ask for that manager but he was off and Chase approached me asking how he can assist in resolving the matter so I told him the story , he said I’ll figure it out for you right now please allow me 5-10 min to pull you’re info so he can sort it out , okay I’ll give him a chance to see how he can help. He comes back 5 minutes later with his manager Nick! Nick greeted me with a smile and said it’ll be all handled today! I said it’s not in back order? He replied I’m going to pull up a Wrangler with a full tank of gas for you to go about your day and will call you once the key and the boards are installed and he asked if he were to need the car overnight and get it delivered to me by noon the next day. I hesitated a bit but I felt he was genuinely going to use all his resources to get this fine for me so I agreed and left moments later. Roughly about four hours go by and I get a call, Hi it’s Nick and Chase in the background Hello! Where are you now? They ask, I’m at work I replied . Would you like us to deliver it now to your work or drop it off at your house and leave the keys in the mailbox ? I asked how do I get rental back to you? And they both responded , keep it at the house and we will pick up first thing in the morning so you don’t waste time out of your day driving back to us. I get home in the evening and there she was parked on the driveway, cleaned with a full tank of gas! I highly recommend them for your next car shopping/buying experience ! I call them for everything now and they are always responsive and willing to help! We appreciate you guys! Thank you Nick and Chase! More

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