Armenak Galstyan

Hector was so helpful and communicated repair status on my truck and was completed when promised . my truck and was completed when promised . More

by CHELY1082000 Verified Customer Verified Customer

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The service was so helpful and much quicker than I had expected it to be! expected it to be! More

by dorashamooil Verified Customer Verified Customer

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Someone put a nail in my tire and I panicked BUT THEN I remembered I have the platinum package so they replaced my tire! Armen was great as he arranged transportation relieving some of stress of my situati remembered I have the platinum package so they replaced my tire! Armen was great as he arranged transportation relieving some of stress of my situation! I love my Jeep❤️ More

by Calijeepgirl24 Verified Customer Verified Customer

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worsed dealership ever Ana from sales is horrible and it took a month to get a second key and the management suck they’re good at getting you to sign after that everybody washes their hand once the sale is took a month to get a second key and the management suck they’re good at getting you to sign after that everybody washes their hand once the sale is done and forger about you still leaves a bad taste in my mouth so please go to another dealership. More

by CARMELO_RUTH Verified Customer Verified Customer

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Payman is an amazing at what he does! Him and the service team were quick and provided excellent service! Him and the service team were quick and provided excellent service! More

by Aunanyan Verified Customer Verified Customer

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Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More

by DRDoghouse1968 Verified Customer Verified Customer

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This dealership is awful and the customer service is nonexistent the workers are incompetent with how they work I will never get another jeep vehicle again nonexistent the workers are incompetent with how they work I will never get another jeep vehicle again More

by mishka Verified Customer Verified Customer

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I was never told about the 10 day courtesy rental and the service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks and they have ignored my phone calls. Very bad customer service and bad communication. Jeep owners be aware!!!. Chrysler's rental reimbursement policy will only covered 10 days. More

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Chris finally did address the Amazon $50 certificate. I received a $50 check from the dealership and that was good enough. My thanks to his perseverance. Unfortunately, the folks on the ground (sales) I received a $50 check from the dealership and that was good enough. My thanks to his perseverance. Unfortunately, the folks on the ground (sales) are not tied into the website in a way that allows them to be responsive to their own e-marketing. This is common for many sales teams whose priorities are to meet their numbers, and after the sale, their support falls off. However, there is a complaint still ongoing with the parts department. Which is the reason for the 3 star rating. I ordered a $1400 set of running boards by driving from Bakersfield to Van Nuys, thinking that seeing the parts person face-to-face would strike some higher level of customer service also considering that I just bought a truck from the dealership. However I was treated to a "Chinese Wall" approach where the parts department could care less if I just spent $70K on a new truck, their dept profit margin mattered the most. I paid an extra credit card fee for a special order because after buying the truck I forgot to add them to the original sales invoice - I think this charge was petty as it cut by a third the discount I recieved, but without complaining I paid the extra fee, and when they didn't come in, they had to order them again on the day I was supposed to drive down to pick them up. I had to cancel appointments I made for the next day to have them installed in Bakersfield. This is not good customer service. Had I driven down instead of calling first I would have been highly irritated and sought out the parts manager. As it was, I accepted the somewhat lame reason of "I don't know." to my question of "What happened?", but if they are held up again, then Mr. Chavez's supervisor and the General Manager(s) will hear my complaint. I'm assuming this is Juan Del Rio or Armenak Galstyan as heads of the parts department. So far, the experience of buying a $70,000 truck has been relatively good, but I understand why dealerships are under fire by the manufacturers for more reasons than the usual tricks of the trade, That is bad or reflexive customer service after the sale. They should be proactive in gathering feedback through phone interviews and document the practices that make up the sales and aftercare experience. More

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Your service just greate! especially your service advisor Payman Arjang! He always friendly and helpful. especially your service advisor Payman Arjang! He always friendly and helpful. More

by ZHANAT.KARATAY Verified Customer Verified Customer

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