Eric Lovo

Eric Lovo provided exceptional customer service from the time we entered the dealership, to multiple appointments to find the perfect vehicle, and throughout the purchasing process. He’s the best! time we entered the dealership, to multiple appointments to find the perfect vehicle, and throughout the purchasing process. He’s the best! More

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Eric Lovo was attentive to meeting my vehicle needs and patient in answering questions. His service was excellent. I highly recommend him as a salesperson. patient in answering questions. His service was excellent. I highly recommend him as a salesperson. More

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Eric Lovo and Iso Ebong at BMW Silver Spring are the best. It’s been a privilege to work with both of them. They are what keeps me coming back. All around great experience. Why go anywhere else when you best. It’s been a privilege to work with both of them. They are what keeps me coming back. All around great experience. Why go anywhere else when you can go to BMW Silver Spring. More

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Great dealership. The staff, especially Eric Lovo, make the experience easy and painless. Thank you BMW of Silver Spring! The staff, especially Eric Lovo, make the experience easy and painless. Thank you BMW of Silver Spring! More

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First class facility. Conveniently located to look at multiple brands within walking distance of friendly and helpful team. Conveniently located to look at multiple brands within walking distance of friendly and helpful team. More

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Eric and Naeim went above and beyond to make my car-buying experience seamless and enjoyable. They stayed late to ensure everything was perfect and truly made me feel like they were on my side. The car-buying experience seamless and enjoyable. They stayed late to ensure everything was perfect and truly made me feel like they were on my side. Their professionalism, patience, and dedication made all the difference. Highly recommend working with them! More

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Very professional and easy to deal with, great experience. Transparent around purchase and leasing options, and the cost and benefits of the various add-ons. experience. Transparent around purchase and leasing options, and the cost and benefits of the various add-ons. More

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Eric Lovo is the salesman every car buyer needs! He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purch He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purchased my last vehicle from him in 2019. Having met Ms. Tischer in 2000, she assured me I would always have an exceptional sales experience. That along with the service provided though the years is I why I am still with BMW of Silver Spring. Thank you Mr. Lovo for all you do! More

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I received great service both in choosing the vehicle and in setting up the vehicle. Eric and Amit did a terrific job and I would be happy to go back to them when I'm in need of my next car. in setting up the vehicle. Eric and Amit did a terrific job and I would be happy to go back to them when I'm in need of my next car. More

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Quality service at a dealership is much like any other business; it is the people not the dealership that matter most. Eric Lovo delivered service that consistently delighted me during my purchase of a pr business; it is the people not the dealership that matter most. Eric Lovo delivered service that consistently delighted me during my purchase of a pre-owned X5. During the sales process, Eric was responsive but never pushy. I am a retired business executive with substantial negotiation experience. Any of the smarmy short-term sales techniques would have driven me away fast. Eric facilitated the negotiation in a professional, respectful, and ultimately satisfactory manner. Not spending a lot of time in Silver Spring (I live in NOVA) was a condition of the deal for me. Eric promised to get me in and out in two hours and he delivered on that. During the time when we were waiting in queue, Eric used the time to orient me to the vehicle's tech. I've taught and teach executives, graduate students, and groups up to one thousand people. I value clear, concise, concrete information and Eric delivered that perfectly while orienting me to the vehicle. From our email, phone conversations, and from the time he met me at the door of the dealership, Eric's comportment was the perfect integration of customer service and friendliness. He was never glib nor was he ever stiff. I wasn't looking forward to the car buying experience. Eric made it a joy for me. Finally, my experience was greatly assisted by the efficient way in which Steve conducted the financing. Similar to Eric, Steve's approach and comportment were perfect for me. He took explicitly and implicit signals from me and we completed the process promptly. More

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