My Review Of BMW of Silver Spring:
This was my third leased BMW, the first one was leased in Ohio and the other two were leased to my by Kailash at BMW Silver Spring. The whole team is a pleasure to work with, from Mr. Maloney, Joanna, Anthony and of course Kailash. My husband and I were torn between two different models and when we thought we finally had decided on a model, Kailash had the car washed and ready to go and all the paper work was pretty much signed and we were just about ready to say our good-byes and my husband changed his mind and decided on the other model because he knew that's where my heart was set at. It was a busy Saturday and I felt bad for having taken up so much time in trying to decide which car was more feasible for us. Kailash did not pressure us in any way and gave the pros of both cars. When my husband changed his mind Kailash was calm and said ok, no worries, grab a bite to eat and I will have the other car all ready to go for you. We went to grab a bite to eat and when we returned the other car was ready and all the paper work was ready for us to sign. I felt so bad for the last minute change on such a busy day, but no one on the team showed any signs of being agitated. We were told repeatedly by Mr. Maloney and Kailash that the goal was for us to be happy, no worries. Kailash was able to take care of us and his other customers in a timely manner without us feeling rushed. If you are looking for a knowledgeable, sincere, patient but time efficient salesperson, Kailash is the man. I will always go to him for sales, even if I move clear across the United States. With him it's not only business, you feel like you're visiting your friend, and that's the honest truth.
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BMW of Silver SpringAdded:
4/17/2013 1:44:20 PM
Chatkins, thank you for your encouraging review of BMW of Silver Spring. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help. Thanks so much, BMW of Silver Spring.