BMW of Silver Spring

BMW of Silver Spring
3211 Automobile Boulevard
Silver Spring, Maryland 20904
(888) 295-2096

Manufacturer: BMW

Most Reviewed Employees
Michael Katzemburg Michael Katzemburg
Kevin Hull Kevin Hull
Service Advisor
Joe Diss Joe Diss
Service Advisor
Ron Ptak Ron Ptak
Service Manager
Jack Barber Jack Barber
Service Advisor
Joe Kam Joe Kam
Kristin Williams Kristin Williams
Service Advisor
Thomas Grant Thomas Grant
Service Advisor
Kerry Jones Kerry Jones
Need a New Car?

Dealership Amenities
Wireless Internet
Service Appointment Reminder
Shuttle
Complimentary Coffee and Tea
TV in the waiting Area

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
606 Reviews
BMW of Silver Spring

Overall Score: 5 Star Rating4.8







About BMW of Silver Spring
Certified: BMW of Silver Spring
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, BMW of Silver Spring has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Marcia1865
5/9/2012 3:40:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lonnie Overby

My Review of BMW of Silver Spring:
After shopping around at various dealerships in the area, I decided to purchase a 2009 BMW Z4 from BMW of Silver Spring.  Lonnie Overby, the client advisor,was professional, friendly and helpful.  He provided detailed information on the vehicle and the process and worked several hours overtime on Saturday to complete the sale.  The manager and finance officer were also friendly and helpful and ensured that the process went smoothly.  Overall a great experience!

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JJAMES100
5/8/2012 8:56:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Gerard Curvan

My Review of BMW of Silver Spring:
I went to BMW of Silver Spring to purchase my DREAM CAR. I bought a 650i convertible. I worked with Gerard Curvan and it was a great experience. I spoke with him over the phone and told him the car that I wanted. When I came into the dealership he was very professional. He gave me lots of information about the car and took time to show me every little detail about my ultimate driving machine. I was so happy about buying the car and truly appreciated the royal treatment from Gerard. I will refer friends and family to BMW of Silver Spring.

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gsweta
5/8/2012 2:55:39 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jacob Raykhel

My Review of BMW of Silver Spring:
This is the best dealership in the north-east coast. We drove from CT to buy the car from here. Jacob Raykhel was the best sales man. He was very honest, helpful and courteous. He showed all the features of the car and was extremely knowledgeable. We visited over 7 BMW dealership, however the reason we bought the car at Silver spring was because of Jacob. He was fabulous. If you buy a BMW for ultimate driving experience then buy it from BMW silver spring for ultimate buying experience.

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Bkhayes
5/5/2012 10:23:24 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lonnie Overby

My Review of BMW of Silver Spring:
Lonnie Overby was very knowledgeable and answered all of my questions.
Great customer service!!! His overview of the benefits of the BMW sold me on getting another BMW

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Eparker2444
5/2/2012 12:36:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Mueller, Lonnie Overby, Gerard Curvan, Joanna McCarthy

My Review of BMW of Silver Spring:
I was very pleased with my overall experience at BMW of Silver-springs.

The last time I purchased a vehicle was over 6 years ago. I was very pleased working with Steven Mueller, Lonnie Overby, and Gerard Curvan. All played a part in my decision to purchase a vehicle from this dealership. 
The no pressure and genuine attitude towards me was very pleasing. To make a long story short I was so pleased with this dealership that I purchased the vehicle in Maryland and will be driving it home to sunny Florida. I travel for a living and will tell you that this dealership will definitely go above and beyond your expectations if you give them the opportunity.

I truly believe that if they treat every customer the way I was treated they will continue to provide the Ultimate Driving Machine to many,many more satisfied customers for years to come.

Check them out you will be glad you did!!!!  I know I am..

Very satisfied customer

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Response from: BMW of Silver Spring
Added: 5/2/2012 2:16:57 PM
Eparker2444, thank you for your encouraging review of BMW of Silver Spring. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help. Thanks so much, BMW of Silver Spring.

burgessa
4/30/2012 7:35:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jacob Raykhel

My Review of BMW of Silver Spring:
To Whom It May Concern:

Once again Jacob Raykhel has proven to me why I make the 210 mile round trip to visit BMW of Silver Spring. I needed service on my 328i Sedan and I needed the service to be performed on a Saturday due to a heavy work week and the distance involved with getting to and from the dealership. I called Jacob on a Thursday afternoon and let him know what I needed and Jacob had Joe Diss from one of the fine Service Teams call me. The turnaround on this call-back was immediate. I was really impressed; however, I was more impressed with Joe's interest in my appointment, his professionalism, and his desire to get me in and out, happy, as soon as he could. I have never had a service experience like that. Again, this is why I chose BMW of Silver Spring and why I will remain a customer forever.

Jacob, as he did when I met him for the first time to buy my car, met me in the lobby, offered me refreshments, and asked about my family. This always makes me feel good and I enjoy the conversation with Jacob. While my vehicle was being serviced Jacob constantly checked on my comfort always asking if he could get me anything and offering a status on my vehicle. Jacob and Joe worked it out so I could get the service I needed while I waited so I wouldn't have to face the drive back to the dealership later...this was really nice!

So, why did I give BMW of Silver Spring a "Great" rating? The answer is simple. Jacob Raykhel and Joe Diss. If in my everyday endeavors I could work with people as nice, professional, and as caring as these two gentlemen, I would have a great day every day.

Thanks again for your loyal, efficient, and thoughtful service.

Sincerely,
Anthony W. Burgess

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blkersh
4/27/2012 11:15:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jacob Raykhel

My Review of BMW of Silver Spring:
I stopped on a late Tuesday evening to test drive a 128i. Despite being so late, Jacob was still enthusiastic to take me out on a the test drive and was not aggressive about making a sale or ending the test drive. He was very knowledgable and answered every question. There was no pressure to close a deal, Jacob was more focused on me leaving the dealership with as much product and package knowledge as possible. Very satisfying experience at Tischer BMW, and I will definitely be returning to do business with the company and Jacob.

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oranskeer90
4/27/2012 9:10:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Maloney & Chris Allen

My Review of BMW of Silver Spring:
Friendly and willing to give a good price. Through multiple visits stayed patient with me and through my many questions. Explained the delivery options available.

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kjzakhour@gmail.com
4/26/2012 12:05:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Davilla

My Review of BMW of Silver Spring:
BMW of Silver Spring has outstanding emplyees that are dedicated to client satisfaction. David Davilla went the extra mile to make sure we had an easy transaction, was very professional, and very efficient. Every person I interracted with was extremely cooperative. This has been a real no-hassle no-haggle deal. I highly recommend the dealership for your next venture. KJ

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LTV
4/25/2012 7:41:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sigis Skirpa, Mike Maloney, Joanna McCarthy

My Review of BMW of Silver Spring:
We looked at the reviews before purchasing our car and BMW of Silver Spring exceeded our expectations. Sigis Skirpa was our sales person and level of service he provided is unmatched. We had few minor glitches with our car after delivery and he arranged our car to be picked up so we did not have to drive all the way back to the dealership. We will recommend BMW of Silver Spring to all our friends. Keep up the good work.

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