Eric Treibull

Caused more problems, than solved! Brought car in for 50000 mile service. Went to pick it up and they still cant get it started! Brought car in for 50000 mile service. Went to pick it up and they still cant get it started! More

by Man without his Menz Verified Customer Verified Customer

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I own a 2010 Mercedes GL350. There was a blue-tec recall. I went to the Rocklin dealership and it took several months to get the proper parts to do the repair. Once the parts There was a blue-tec recall. I went to the Rocklin dealership and it took several months to get the proper parts to do the repair. Once the parts arrived a loaner vehicle was provided. It took two weeks to complete the repair. After the repair the fuel consumption went from 25mpg to 19mpg. The car was also not as responsive as before the repair. The diesel fuel started leaking from the engine area. I brought the car to a local certified Mercedes mechanic. He informed me that the leak should have been covered under the blue-tec warranty. I brought the car back to Rocklin Mercedes. I was not only told the problem was not covered under the warranty I was charged a $210.00 diagnostic fee. I am very disappointed in the handling of this problem by Mercedes of Rocklin More

by REAPRSR Verified Customer Verified Customer

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I had an awesome relationship with Eric He was always honest and always triage the work that needed to be done. honest and always triage the work that needed to be done. More

by ASHEKIM1971 Verified Customer Verified Customer

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Eric, Rick, and Sean made my experience at this dealership remarkable. I went out of my way to go here because they treat me with respect, kindness, and understanding. dealership remarkable. I went out of my way to go here because they treat me with respect, kindness, and understanding. More

by Cuhristean Verified Customer Verified Customer

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Excellent service and communications from all members of the Service team. Special thanks to Eric for coordinating transportation. the Service team. Special thanks to Eric for coordinating transportation. More

by trmaurice2 Verified Customer Verified Customer

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While they kept my GLC 300 longer than anticipated, the result was well worth the wait. My car is beautiful!! The only criticism I can offer is that some of the settings in the car had been changed or eras result was well worth the wait. My car is beautiful!! The only criticism I can offer is that some of the settings in the car had been changed or erased. Took a minute to get them back. Otherwise I was ecstatic with the job done!! More

by bgilman1 Verified Customer Verified Customer

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Great service, honest, staff and efficient service. Always a great experience with them. Highly recommended! Always a great experience with them. Highly recommended! More

by penelopefcruz Verified Customer Verified Customer

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Eric is great to work with. .. always keeps me updated... glad he’s my customer service rep .. always keeps me updated... glad he’s my customer service rep More

by Eric.verdult Verified Customer Verified Customer

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Eric is great! ! Always willing to help, prompt response time and went above and beyond!! ! Always willing to help, prompt response time and went above and beyond!! More

by sarah_andresen2005 Verified Customer Verified Customer

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The service department was very thorough and kept me well informed while serving my car! informed while serving my car! More

by orangeschubert Verified Customer Verified Customer

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