Evans Marinakis | Page 2

Quick and easy service with good service advisors that take care of any issues that may come up. take care of any issues that may come up. More

Helpful 0

Report | Print

The advisor met me in a timely fashion and kept me informed of the progress on my car. I always feel that my C-RV is in good hands at Motorwerks. informed of the progress on my car. I always feel that my C-RV is in good hands at Motorwerks. More

Helpful 0

Report | Print

Start to finish, the service was fantastic! The service manager listened to my concerns, laid out the plan (with pricing) and completed the work within a few hours. They even put me in a loaner The service manager listened to my concerns, laid out the plan (with pricing) and completed the work within a few hours. They even put me in a loaner so I didn’t have to inconvenience my family. More

Helpful 0

Report | Print

All went well, in and out as planned. Appreciated that they ran it through the car wash after it was serviced. Appreciated that they ran it through the car wash after it was serviced. More

Helpful 0

Report | Print

Motor Werks is a great dealership. The problem I have is with their service charges! Labor charges are outrageous. The problem I have is with their service charges! Labor charges are outrageous. More

Helpful 0

Report | Print

For the first time ever , I was LIED to and treated with DISHONESTY at Motorwerks. On Monday 08/14/23 I spoke w Honda service advisor as I knew the 100k service is expensive and wanted to know the cost . DISHONESTY at Motorwerks. On Monday 08/14/23 I spoke w Honda service advisor as I knew the 100k service is expensive and wanted to know the cost . He told me 833.57. At no time did he tell me there would be a 3% service charge for paying by credit card. I made an appt for Wednesday 08/16/23. When I dropped the car off he did not tell me they would be charging more than 833.57 and again no mention of a 3% service charge for paying by credit card. My first clue should have been only one other car in the service area at 7am when I arrived. One usually has to wait as its always been very busy first thing in the morning. After and only after the work had been performed was I told about a 3% service charge for credits cards and to my shock a higher price than what was quoted on Monday. Most people don't have 800.00+ dollars laying around . Had I been told this upfront , I would have waited til I had the cash. So basically my choices were to wait 4 weeks for the cash and have no car or pay their 3% fee . It was having my car held hostage. In the end my bill was 885.54 after a quote of 833.57 . A 51.97 difference ! It is slippery slope when dealerships lie to a customer. What else have they lied to me about ? Did they really do the services they billed me for ? Did they do them correctly ? I DO NOT TRUST THEM anymore. I've been coming here for over 20years and was never lied to or cheated before today. A web search after picking up my car explained everything. They are UNDER NEW OWNERSHIP. I WILL NEVER BRING MY CAR HERE AGAIN. More

Helpful 0

Report | Print

I dropped my car off on a Thursday at 7am. My original plan was to wait on the vehicle, and I was told the work (mirror recall + roof crossbars) would take 2-3 hours. I called 2 days prior t My original plan was to wait on the vehicle, and I was told the work (mirror recall + roof crossbars) would take 2-3 hours. I called 2 days prior to check to make sure parts were in, and was given dates that both had arrived at the service center. My plans changed, and I spoke with the technician and requested to pick it up Friday AM instead. I was told this worked and went on my way. I arrived Friday around 8:30am to pick up my vehicle, and after 30 minutes learned that they had given away my mirrors to someone else and were still waiting on new mirrors to arrive. Despite having my car for 24 hours, they work was not complete and NO ONE CONTACTED ME. By this point my ride had long left, and I was given a rental vehicle (after waiting an additional 20 minutes). While I did appreciate the rental, a simple phone call to update me and let me know the vehicle was not ready (or better yet having the parts in as I had been assured they were) would have allowed me to make arrangements vs. rearranging my day to accommodate 2 trips to Motor Werks + extended wait time. More

Helpful 0

Report | Print