Evelyn Franchi
Evelyn Franchi at City Volkswagen of Chicago

Evelyn Franchi

Finance Manager

City Volkswagen of Chicago

5330 W. Irving Park Road
Chicago, IL 60641

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5.0
256 Reviews
5.0

256 Reviews

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256 Reviews of Evelyn Franchi

August 28, 2025

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Employee Rating

Alex made buying our used Volkswagen iD4 an absolute breeze! No pressure, super friendly, and actually fun. He went the extra mile to make sure we got exactly what we wanted—highly recommend asking for More

by brian.brostko
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Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

Aug 28, 2025

City Volkswagen of Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 26, 2025

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Had a great experience with Brandon Rosenow and Maria Ghiran trading in for an updated trim and redesign of the 2025 Tiguan. More

by Collinamoody
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Rosenow, Maria Ghiran

Aug 26, 2025

City Volkswagen of Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 26, 2025

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Juan (Sales Manager) and Laura (sales Rep) did such a great job helping me find the best car for me to take home. I walked in with very little hope that i would receive anything for my trade, however, th More

by coraimac55
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Recommend Dealer
Yes

Other Employees Tagged: Laura V. Torres , Juan sales manager

Aug 26, 2025

City Volkswagen of Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City Volkswagen of Chicago. We look forward to having you as one of our valued customers for many more years to come! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 15, 2025

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David was super patient and got me the perfect vehicle I was looking for! Super helpful and very appreciative. Will choose City Volkswagen in the future as well! More

by Adriancarrera2000
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Recommend Dealer
Yes
Aug 15, 2025

City Volkswagen of Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 14, 2025

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Great customer service. Buying process was clear, simple, and quick. No drama. I’d recommend the City Volkswagen team and Ed to anyone interested in buying a new or used ca More

by timothy.j.meeker
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Speck

Aug 14, 2025

City Volkswagen of Chicago responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 10, 2025

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Laura is an exceptional sales representative who is both professional and approachable. They genuinely listen to your needs and provide top-notch service. The additional staff is also great. More

by Anairamirez4250
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Recommend Dealer
Yes
Aug 10, 2025

City Volkswagen of Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 08, 2025

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Working with Laura was awesome . Always felt comfortable to ask questions . Made the purchase smooth as can be . Great person ! More

by Ifarfan613
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Laura V. Torres, Justin Russo

Aug 08, 2025

City Volkswagen of Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 02, 2025

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Laura is one amazing sales lady, professional and approachable… listens to your needs. Great additional staff too. If you need service it’s top notch, I work with Justin and he is very professional a More

by serphimangel
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Recommend Dealer
Yes
Aug 02, 2025

City Volkswagen of Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Chicago. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 02, 2025

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Highly Recommend! Edgar was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along More

by Bonetejennifer
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya, Clemente Garibay

Aug 02, 2025

City Volkswagen of Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Chicago. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 30, 2025

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I had such an amazing experience at Scala VW. Everyone was friendly, easy to work with, and respectful of all of my choices and the decision making process. More

by Mcloud628
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

Jul 30, 2025

City Volkswagen of Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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