Did not do do correct inspection on my car.
And avoiding all my calls for 2 months
And avoiding all my calls for 2 months
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by me3pet
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2024 -
Alan Webb Nissan responded
Petra,
Your vehicle was diagnosed correctly. If you have a new problem with your vehicle then the new problem would need to be diagnosed. However your vehicle is out of warranty and has been out of warranty since 2022, Nissan declined to extend any coverage for your original problem. Unfortunately due to your verbal abuse against our employees we no longer will accept your vehicle at our facility. We recommend you search for the next closest Nissan dealership to you location if you are continuing to have issues. Thank you and we wish you the best.
Adam Ahmadi
Service Manager
A bit disappointing in that the problem was not found.
You have all the fancy machines and yet you could not diagnose the issue. Paying for diagnostics and no solution is highly disappointing.
You have all the fancy machines and yet you could not diagnose the issue. Paying for diagnostics and no solution is highly disappointing.
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by BBSOCAL
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2024 -
Alan Webb Nissan responded
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
Love working with this dealership!
The service dept is top notch! Thank you for everything!!
The service dept is top notch! Thank you for everything!!
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by BADRADRAE0
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2024 -
Alan Webb Nissan responded
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ook my 2016 Mitsubishi in for a diagnostic check on the
transmission. Fadi was quite negative about it giving me the impression it was a waste of time bringing it in,which ultimately it was not only a wast
transmission. Fadi was quite negative about it giving me the impression it was a waste of time bringing it in,which ultimately it was not only a waste of time but also money. He recommended leaving the car there which I did, and he said he would call when it was completed which he did not do. I called later in the day and he said it was done. He said it needs a new transmission for $11,560 and my options were to take it home and drive it or get a new transmission. He suggested I could call Mitsubishi, which I did, but I feel like he should have done that. When I came to get the car the next day there were $23.16 additional charges listed as miscellaneous. When I asked the other service advisor (Fadi was gone for the day) what these charges were for she did not know, but she left a note for Fadi to call and let me know, which he never did. I feel very let down by Alan Webb, especially since my family and I have bought all our vehicles there. I will not be doing business with Alan Webb again, and will advise others not to as well.
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by sunsetmeadows2
Service Price Transparency
Prompt service, good explanations, they answered any
questions I had immediately. Rapid work, Thank you!
questions I had immediately. Rapid work, Thank you!
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by golfunit
Verified Customer
Verified Customer
Dec 30, 2023 -
Alan Webb Nissan responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great all around.
Quick and friendly no wait vehicle went in right away no waiting
Quick and friendly no wait vehicle went in right away no waiting
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by Joaories
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bo Shin
, Mike Hendrickson
Dec 22, 2023 -
Alan Webb Nissan responded
Joaories, we're happy you found our staff to be so supportive during your experience here at Alan Webb Nissan. We look forward to your next visit! Take care!
Very helpful and polite.
Did not have to wait very long. Dealership was clean and friendly.
Did not have to wait very long. Dealership was clean and friendly.
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by WABOWEN
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2023 -
Alan Webb Nissan responded
Thank you for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
Fadi was very polite and helpful , service was performed
in a timely manner. Dealership was clean and friendly
in a timely manner. Dealership was clean and friendly
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by RVANZANDT1
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2023 -
Alan Webb Nissan responded
We appreciate your positive review about your recent experience with us! Thanks for taking the time to leave us this information about your recent visit. Take care!
Very personable, meticulous, checked for recalls, caught
coolant replacement, overall outstanding. I enjoyed working with him. Will ask for him again.
coolant replacement, overall outstanding. I enjoyed working with him. Will ask for him again.
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by pkskypilot
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
Alan Webb Nissan responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Awesome,
Professional,
Would definitely recommend.
Fast. Courteous,clean facilities. Communicated with me how the service going.
Fast. Courteous,clean facilities. Communicated with me how the service going.
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by dr85751
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2023 -
Alan Webb Nissan responded
Thank you for taking the time to leave us a kind review. We are glad to have provided you with a satisfactory visit. We hope to see you again soon on your next service visit! Have a great rest of your day. :)