Fady Awadalla

I had a very mixed experience with Audi Clearwater. I went there to service my 2020 Q3 and ended up leasing a new car. The salesperson, Lexi Seburg, was helpful and pleasant. I would recommend her to a I went there to service my 2020 Q3 and ended up leasing a new car. The salesperson, Lexi Seburg, was helpful and pleasant. I would recommend her to anyone. Mandy in service was the first to greet me and made me feel welcomed. She checked to see who my service advisor was. Fady Awadalla was my SA. He reviewed my service needs with me and got to the technician who checked everything and did a video that explained problems that needed repair/replacement. I reviewed all the vehicles in the showroom while my car was being serviced. Lexi got a beautiful white Q4 50 e-tron for me to drive. I loved the car from the start. It is beautiful, fast and comfortable. We then went back and forth on deals for the new car and my trade. I thought we had a nice lease worked out at $900 something a month. Then she explained I was only getting $14k for 2020 Q3 which had just purchased for $25k a month before. Afterwards I checked Edmunds and CarMax and they both said they would buy the car for $19k but I didn't know that at the time. Next came the killer news. My payoff for the Q3 was $27,797 not the $23k they were using for our deal. I added $4k additional deposit for a total $6149 which should have covered most of the additional payoff amount. Here's where the deal becomes a game. They increase my trade by $1250, reduce the new car discount by $2000 which means they gained an additional $750 and increase the monthly payment from $900 to $1099 which became $1149 with added coverages. Much of these numbers weren't know until long after everything signed and paid The way I look at it in retrospect, I should have taken the Q3 to CarMax and got their $19000 offer. Put it down on the new Q4 at the $65 MSRP less $17 discount originally offered which equals I would have to come up with $29 (65-17-19) to buy the plus $2906 dealer fees and $2880 sales tax or a grand total of $34786 out the door. That was a great deal. The 36-month lease at $1149 a month plus my Q3 and $6149 down payment was a terrible deal. This all happened on Tuesday. It was Friday when I started going back and forth with Chris Grow the Financial Mgr. I ended by asking Lexi, sales and Chris, finance to call me on Monday as I would be away for the weekend. Never heard from either of them again in anyway. Did get a text from service asking if everything they was fine, which it was. Two weeks after this someone from a dealership (Mary) did call to ask how everything went. I called her back and explained my lack of happiness. She said she would send a note to all the upper management and whoever had been working with Lexi on the deal (I was told it was the general mgr.) would call me back. That never happened either. Advise to others "Don't go to Audi Clearwater". More

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If I had to pick one service advisor for the rest of my life, it'd be Fady Awadalla! He went out of his way to advocate for needed warranty repairs, fought to keep costs low when the warranty company would life, it'd be Fady Awadalla! He went out of his way to advocate for needed warranty repairs, fought to keep costs low when the warranty company wouldn't play ball, and kept in constant communication with me for nearly 2 months! He went beyond throwing parts at the car and spent extra time with the techs to ensure the root of the problem was addressed (in my case, 2x faulty high-pressure fuel pumps). I truly appreciate his care, advocacy, and outstanding leadership. He truly sets the standard for himself and his peers, and I will not hesitate to work with him again in the future... He is a credit to Audi Clearwater, and transformed what could've been a terrible situation into outstanding one, despite very difficult and trying circumstances. My S6 runs great once again. Thank you! More

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Fady did a great job as always taking care of me and my car, thank you car, thank you More

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Moved to St Pete from Melbourne where I bought my 2022 A4. Excellent service and communication. I will always bring my car back to Crown Audi in the future. A4. Excellent service and communication. I will always bring my car back to Crown Audi in the future. More

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Fady Awadalla always take care of my Audi q7 service, he is the best. Congratulations to Audi to have Fady working for you. is the best. Congratulations to Audi to have Fady working for you. More

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Thank you to everyone at Audi for your dedication to service and client satisfaction! I love my new car!!! The whole process was easy and enjoyable. Thank you again service and client satisfaction! I love my new car!!! The whole process was easy and enjoyable. Thank you again More

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Fady is an outstanding service advisor. He is communicative, helpful and did an excellent job keeping my informed throughout the recall work being done on my S6. Questions were answered pro He is communicative, helpful and did an excellent job keeping my informed throughout the recall work being done on my S6. Questions were answered promptly and professionally, and Fady went out of his way to ensure I was satisfied with my recall work. More

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Very efficient, professional, respectful, and friendly. I would definitely recommend service to others. Great job! I would definitely recommend service to others. Great job! More

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My fiancé and I drive out of our way to come to Audi Clearwater despite having another dealership closer-by because of how well the staff take care of us there. Fady is excellent and has been so kind/he Clearwater despite having another dealership closer-by because of how well the staff take care of us there. Fady is excellent and has been so kind/helpful despite my ignorance about my car and servicing the car - and every concern I’ve had thus far has been handled professionally. Thank you, Fady! More

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Everything was on schedule and Fady worked with me to find a way to make the service less expensive. find a way to make the service less expensive. More

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