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Longo Lexus

El Monte, CA

4.9
2,195 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,195 Reviews of Longo Lexus

July 26, 2025

Excellent job and let me feel comfortable and very kind to me the faster job More

by Chen20241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
As
July 25, 2025

The appointment time was easy for me and the wait time was unbelievably. The hole experience was seamless. More

by crowded191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hieu Le, Rodolfo Ayala Jr.
Jul 25, 2025 -

Longo Lexus responded

Thank you for taking the time to share your experience. We're glad to hear that scheduling your appointment was convenient and that your wait time was minimal. It's great to know the whole experience felt seamless for you. We appreciate your feedback! Have a wonderful weekend and please hurry back - Team Longo Lexus

July 25, 2025

Great experience. Eric Kim was wonderful to work with and made the entire transaction seamless More

by Ray S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kim
Jul 25, 2025 -

Longo Lexus responded

Thank you for your post and we're humbled to have been selected to handle your auto care needs. Enjoy what you drive - Team Longo

July 24, 2025

Mark and Jose were both seamless to work with, they made my experience streamlined and very pleasant. Highly recommend. More

by yskev25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Mendoza, Marc Fata
Jul 24, 2025 -

Longo Lexus responded

Mark and Jose are committed to providing seamless and pleasant experiences. We appreciate your recommendation and look forward to assisting you again. Team Longo

July 24, 2025

Very professional, helpful, & knowledgeable. Helped me with my car issues thank you! Will be back. More

by Jesus M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Jul 24, 2025 -

Longo Lexus responded

Thank you, Jesus, for taking the time to share your recent service experience at Longo Lexus on DealerRater. We truly appreciate your kind words about our team member, Michael. It’s an honor to serve you, and we’re excited to share your feedback with him. Wishing you a fantastic day!

July 23, 2025

My wife and I walked on the car lot today and a salesperson Eric Garcia approached us. We had done a lot of research and knew what car we wanted. He made the whole buying experience very pleasurabl More

by 527ray
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Jul 23, 2025 -

Longo Lexus responded

Thank you so much for taking the time to share your recent experience with us. We are truly honored to have earned your business, and we’re especially thrilled to hear that Eric Garcia made such a positive impact on your car-buying journey. Your kind words are a testament to Eric’s dedication, hard work, and passion for helping our guests. His journey from starting in our wash bay to becoming a standout in sales reflects the values we hold dear as a dealership—integrity, perseverance, and exceptional customer service. While we're disappointed to hear your previous visit didn't reflect our standards, we're grateful that Eric was able to show you the true experience we strive to deliver every day. Your feedback not only motivates our team but also helps us continue to grow and improve. Team Longo Lexus

July 22, 2025

Another excellent experience with Lexus Service dept. My service rep was James Dahlstein. James is extremely knowledgeable, professional & has excellent customer Svc skills. He explained in detail what More

by Daphnie.huggins2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Jul 22, 2025 -

Longo Lexus responded

Thank you so much for your kind and thoughtful words! We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear how well James D and James A took care of you. Their dedication to clear communication, attention to detail, and commitment to outstanding service really shine through in your visit. We're so glad you felt supported and well-informed throughout the process. Feedback like yours means the world to us—and to James & James., who will be so happy to know their hard work made a difference. Thank you again for your trust and loyalty. We’re grateful to have you as part of the Lexus family! Team Longo

July 22, 2025

I had a fantastic experience with Longo Lexus. All the staff was great. My service rep was Christopher Tenorio. He made the experience of buying my first Lexus vehicle very easy and enjoyable. Thi More

by jmramosperezmd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Tenorio
Jul 22, 2025 -

Longo Lexus responded

Thank you so much for your kind words! We're so happy to hear that your first Lexus buying experience was such a positive one. Chris and the entire Longo Lexus team work hard to make every visit easy and enjoyable, and it’s great to know they made such a strong impression. We truly appreciate your recommendation and are honored to be part of your Lexus journey. We look forward to welcoming you back whenever you're ready for your next vehicle!

July 21, 2025

Beau has always been a courteous and effective communicator. Great service advisor consistently making my service appointments pleasant. More

by eric_chan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jul 21, 2025 -

Longo Lexus responded

We’re so glad to hear Beau has consistently made your service visits pleasant! His courteous and clear communication truly reflects the level of care we aim to provide. We appreciate your continued trust in us! Longo Lexus

July 20, 2025

I recommend Longo Lexus to everyone! I made the mistake of taking my car to crown Lexus once because it was closer, but that was a huge mistake. Never again. I recommend Longo to everyon More

by josephcrosales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang, Robin Ho, Rene Reynoso
Jul 21, 2025 -

Longo Lexus responded

We truly appreciate you choosing Longo Lexus and taking the time to share your experience. It means a lot to hear that our service stood out and went above and beyond your expectations. We’re honored to be your trusted choice and look forward to continuing to take great care of you and your vehicle! Hurry back - Team Longo Lexus

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