
Longo Lexus
El Monte, CA
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2,195 Reviews of Longo Lexus
My wife and I walked on the car lot today and a salesperson Eric Garcia approached us. We had done a lot of research and knew what car we wanted. He made the whole buying experience very pleasurabl salesperson Eric Garcia approached us. We had done a lot of research and knew what car we wanted. He made the whole buying experience very pleasurable. He worked out a great deal for us and we were in and out in about an hour and a half. (BTW he told us he had started at the dealership washing cars and is now obviously doing very well in sales) We were at the same dealership about two weeks prior and we were approached by another salesperson, and our experience was the exact opposite. When you plan on dropping north of 50 grand for a car the least you would expect from a salesperson is common manners. Needless to say he didn't earn our business. Arrogance and entitlement won't get you very far when there's a plethora of salespeople willing to actually work instead of trying to cherry pick who will and who won't buy a car. Thanks again, Eric you made the purchase an easy one. More
Another excellent experience with Lexus Service dept. My service rep was James Dahlstein. James is extremely knowledgeable, professional & has excellent customer Svc skills. He explained in detail what My service rep was James Dahlstein. James is extremely knowledgeable, professional & has excellent customer Svc skills. He explained in detail what services were needed. If I had any questions, he did not hesitate to answer them. Once the car was examined by technician, James Ancira. He followed up with to me to ensure I understood all repairs needed. To me communication and customer satisfaction is key. He did a top notch job in this area 👍🏼 Also James Ancira did an amazing job doing an extensive exam of my car & found repairs that I didn’t know my 2015 needed. Thank you so much James A for being so thorough!!! We need more Techs like you. I truly appreciate you & your detail-oriented service. Thank you James D. and James A. for your superb service!!!! More
I had a fantastic experience with Longo Lexus. All the staff was great. My service rep was Christopher Tenorio. He made the experience of buying my first Lexus vehicle very easy and enjoyable. Thi All the staff was great. My service rep was Christopher Tenorio. He made the experience of buying my first Lexus vehicle very easy and enjoyable. This is probably not the last Lexus I purchase from them. I totally recommend Longo Lexus and Christopher without hesitation. More
I recommend Longo Lexus to everyone! I made the mistake of taking my car to crown Lexus once because it was closer, but that was a huge mistake. Never again. I recommend Longo to everyon I made the mistake of taking my car to crown Lexus once because it was closer, but that was a huge mistake. Never again. I recommend Longo to everyone. Their service goes above and beyond. No one comes close. More