

94 Reviews
Write a Review94 Reviews of Fil Principato
July 28, 2025
I was visiting Chicago from out of town. My air conditioner went out and it was very hot. I also had a 7 hour drive back home. I took my car to this dealer. I had purchased the extended cove My air conditioner went out and it was very hot. I also had a 7 hour drive back home. I took my car to this dealer. I had purchased the extended coverage but they said a rock went through the compressor so I wasn’t covered. They told me at the dealership I could submit a claim with my auto insurance. It was a Friday afternoon and I needed to get back home so I told them to go ahead with the repairs. It was almost $5500. My auto insurance is now saying it was not a rock. It should have been covered under warranty. My local Kia dealer is saying I got taken and it shouldn’t have cost me even half what I paid. I would never recommend this deal. They scammed me for thousands of dollars. I was out of state and had no other options. I will never buy another Kia and would not recommend anyone trusting this dealership. More
May 26, 2025
In 2023, Leased a 2024 kia k5 and on november 2024 took car in for an oil change and left the kia service and paid 93.00 approximatly for the oil change. About 30 mins later car went into a halt, alternato car in for an oil change and left the kia service and paid 93.00 approximatly for the oil change. About 30 mins later car went into a halt, alternator light and oil light came on and had a burning smell. Had to drive the car back very slow in traffic while car hesitating and stopping on the way because they did not have a tow truck ready. Once there and the car was checked they found out that whoever was working on my car did not put the oil cap back on securely and ALL the oil spilled everywhere under the hood so the engine did not have ANY OIL. Tried to get some kind of compensation or someone from Schaumburg Kia to rectify the damage that they caused to the car and putting my life at risk driving in busy traffic and they did NOT do anything but cleaned up the oil spill and offered 3 free oil changes on a lease that was less than 12 months before it ended. They still to this day did NOTHING to compensate or satisfy their customer for the damaged they themselves caused. That car's engine and all the components could be damaged and this was a brand new 2024 leased car that money was put down and paid for every month on time and at the time of the oil spill there was only about 5,600+ miles on the car so the car was still considered brand new. I would not trust schaumburg kia when it comes to taking care of their customers especially if they caused any damages to the car. I even had to pay for the oil changes which they should have been paying for and not after the oil spill that was caused by them. Bad business ethics and do NOT take care of their customers. More
Other Employees Tagged: Ricky Perez, Isaac Hidder , Mark Camacho and Ricky Perez
September 12, 2024
My experience with Schaumburg Kia has been nothing but problematic and disappointing for the 3rd time in a row. I myself am an automotive technician at another dealer and completely surprised by the level problematic and disappointing for the 3rd time in a row. I myself am an automotive technician at another dealer and completely surprised by the level of incompetence and failures at this dealer. I’ll be sure to never return or recommend this dealer. I had dropped my car off overnight at the old location, was never made aware of the new location when I scheduled my appointment. I was told the car was finished. This is when the problems started. I had brought my car in for a transmission issue and some lights on. The lights were diagnosed however, I was charged an hour diagnosis for practically a code scan. This is the Third time in for the transmission issues. They said it could not be replicated; there was no offer to do a customer drive or inspect further. As this call was less then a few hours after I was told the car was checked in. The disappointment came because I have been here before with the same advisor and replicated the issue twice with different technicians on 2 separate occasions. There was nothing that could be done at that time, however the issue has gotten worse since. To add more insult to injury when I got my receipt, the mileage was the same. Leading me to believe this issue was never looked at all. Considering I paid nearly $200 for an hour of diagnosis, I’m sure this should have been looked at further. I paid and called to authorize overnight pick up. I was told it was ok and the key would be in a secure location. When I showed up to the dealer, old location, nobody was there however all the service department door were open, I looked for over 30 minutes over the entire property for my car. I even called 5 different associated number. Luckily I saw a couple employees from the Honda dealer next door who was helping me in finding out about the new location. When I had got to the new location I found my car locked, with no key in sight. I did see a finance manager locking the gates. I had asked if he could help me get my car. He said he doesn’t know there the keys are and couldn’t help me. He himself couldn’t even lock the gates because the lock was locked and he didn’t know where the key was kept. If this alone doesn’t paint the picture of the communication and management of this dealership I don’t know what does. I then called the next morning 2 times with no answer so I then called the main line to the service department. They shuttled me to the dealer and I was able to get my car. I was over 3 and 1/2 hours late to work because of this dealer’s incompetence. I’ve lost money from missed work and had to make up the lost time somehow. What a complete mess and disappointing experience. If there was any communication I would had not been late and missed my jobs expectations. I didn’t think It would be that hard for this dealer to meet theirs. More
Other Employees Tagged: Fabian Aguilar
February 15, 2023
Fil Principato was every helpful and explained everything that was going to be done to my car. Overall, nothing but great experiences every time with this dealership. that was going to be done to my car. Overall, nothing but great experiences every time with this dealership. More
February 14, 2023
Location great. Only want to test drive a Kia SUV and ended up buying a car. Only want to test drive a Kia SUV and ended up buying a car. More
Other Employees Tagged: Scott Solomon , Anthony Longobardi
February 09, 2023
always a great buying experience thanks you Ricky Perez and staff cant wait for the new Kia store to come :) and staff cant wait for the new Kia store to come :) More
Other Employees Tagged: Ricky Perez, Tiffany Tremmel, Kamarie Jones, Christian Medina, MarK Robles, Scott Stephansen, Brian Montes, Johnny Ortiz , Mark Anderson
January 31, 2023
This was my first time at Schaumburg Kia for service on my Kia Telluride. Staff was very friendly and professional. The mechanical issue with my seat movement button was fixed. Would definitely take my my Kia Telluride. Staff was very friendly and professional. The mechanical issue with my seat movement button was fixed. Would definitely take my Kia back here again for service. More
January 20, 2023
The tech did not put my lug nuts back on my tire. I drove just off the lot and my tire fell off. I drove just off the lot and my tire fell off. More
Other Employees Tagged: MarK Robles
January 17, 2023
Great service. Phil was amazing as always. I feel very confident in their work with my car. Phil was amazing as always. I feel very confident in their work with my car. More
Other Employees Tagged: MarK Robles, Brian Montes